Havells Serv⁺IQ

Transforming Field Service. Empowering Every Technician:

Havells Serv⁺IQ is the next-generation field service mobility solution designed to empower technicians, elevate customer satisfaction, and enable smarter, faster, and more reliable service delivery - anywhere, anytime.   Built ground-up with real field feedback, cross-functional collaboration, and industry-first innovations, this app is engineered to simplify every step of the technician’s day - from attendance to closure - while providing management with deep insights and control.   Key Highlights:  

1. Intelligent Job Management Seamless assignment, scheduling, and live updates. Smart job prioritization with built-in SLA reminders ensures that every customer is served on time.
2. Multi-Login Security & Flexibility Access via OTP, fingerprint, face ID, or MPIN - offering security and convenience.
3. Attendance & Route Tracking Start your day with selfie-based check-in, real-time GPS tracking, and optimized route maps integrated with Maps.
4. Smart Support & Knowledge Hub AI-powered chatbot for FAQs and instant guidance, access to manuals, troubleshooting guides, and company notifications.
5. AMC & Service Management Comprehensive AMC tracking, preventive maintenance scheduling, and warranty verification in one place.
6. Parts, Inventory & GST Billing Complete parts journey - from request to consumption - fully integrated with backend ERP. Auto-generated GST-ready invoices ensure smooth compliance.
7. Risk-O-Meter & Compliance System alerts for high-risk jobs, overdue service, or SLA breaches, helping ensure safety and operational excellence.
8. Communication & Notifications Instant alerts, team messages, and customer updates - all within the app for smooth coordination.
9. KPI & Performance Dashboards Comprehensive real-time dashboards for technicians, managers, and leadership to track performance, productivity, and service KPIs.

  What Makes It Stand Apart Built with field feedback - not just for technicians, but by them. Unified experience across AMC, installation, repair, and PMS journeys. End-to-end integration with ERP, CRM, and Quality systems. AI-powered insights for faster resolutions and smarter decisions.   100+ features - from attendance to analytics - all in one app.   Outcome: Every tap, every task, every ticket - simplified, streamlined, and strengthened for excellence. Havells Serv⁺IQ ensures the right person reaches the right customer at the right time - with confidence, clarity, and commitment.   Because service excellence isn't just delivered - it's connected. Havells Serv⁺IQ - Powering the Field Force of Tomorrow.