Pothole QuickFix

"Application is divided into two parts.

Citizen BMC Employee

Citizen View

Citizens can log into potholes complaints through the mobile application in just five clicks by logging in with their mobile number and verifying it via OTP. They can view grievance overview for the complaint submitted. Facility to Register Grievance. Option to capture image. The application allows the user to capture the photo of their complaint which is watermarked with its latitude, longitude, and contact number. Citizens can reopen the complaint in Reopen tab within 24 hours of complaint resolution time. Provision is given for submitting the feedback in Resolved Tab, also link is provided though SMS once the grievance gets resolved.

BMC Employee

BMC officials can log in to the app using their mobile numbers and an OTP. Grievance overview is provided which includes status wise details. Recent Grievance will showcase the last 10 records with time left to close. Complaint resolution workflow is based on the levels provided along with defined timelines."