inq

Ignore the 5 star reviews and the YouTube videos that made this pen look like a great idea. I had this pen less than 24 hours, attempted to charge it and nothing!!!! So I decided this pen was defective and decided to return it and that’s when the fun started! The website says 100 day risk free trial but apparently when you email them, the return email address is bogus and doesn’t work. My emails got kicked back as undeliverable. Finally I emailed them through the regular customer service portal and finally received a return label for the return minus one item that just happened to cost $20 which gives me the impression they are back door trying to get me to pay for shipping. I videoed and photographed what I returned so there’s no question and shipped this hot mess back to whence it came. This was more trouble than it’s worth so take it from me and don’t do it. I was super excited about the concept of what this pen could do, but customer service is 0/10 stars. I can’t comment on performance but in every other way, this company isn’t one I’d ever want to deal with again. Those two YouTube videos you watched before you bought this don’t explain how difficult things are when you can’t get support when there’s an issue.

I had gotten so frustrated when the old system stopped working. This app moved slowly out of the gate but each update is adding functionality without breaking anything. Smarter transcription of audio would be great to have next.