Overview

Rating:
2.90
(20)
Version:
1.0.11
Last updated: 2026-06-19
Ranking
#350,818 ▼ 3,647
Overall

Features & Capabilities

SmartStop is committed to providing the best for your self-storage needs. Now, The SmartStop Self Storage App can make your self-storage experience even more seamless and convenient! The SmartStop Mobile App allows you to manage your account, easily gain access to gates, doors, elevators, etc., make payments on your storage, and even rent additional storage space as you need it. You can access many of the key features from your personal dashboard:

  • Gain access to location gates, doors, elevators and loading areas with the touch of a button.
  • Check your outstanding balance on your account at any time.
  • Securely make payments on your account and access your payment history.
  • Link all of your SmartStop self-storage units to your App for added convenience managing your account.
  • Add notes to each of your storage units to help you stay organized and know what you have stored within your units.
  • Make paying your account easier by signing up for SmartPay in the App.
  • Get Directions to your SmartStop facility right from the App. No need to look it up the location online.
  • Easy access to support, FAQ's or contact us for assistance directly from the App.
  • Rent additional units when you need additional storage and so much more!
  • Login easily using your biometric profile.

User Growth & Download Statistics

App
By:
Smartstop Self Storage Reit, Inc.
Rating:
2.90
(20)
Version:
1.0.11 Last updated: 2026-06-19
Version code:
884777005
Creation date:
2025-01-21
Compatible devices:
Size:
29.48MB
URLs:
Privacy policy
Full description:
See detailed description
Source:
Apple Apps Store
Data ingested on:
2026-07-18
Compare stats and ranking:

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.
Developed by:
Smartstop Self Storage Reit, Inc.
Apple Apps Store
https://apps.apple.com/us/app/smartstop-self-storage/id6739363953

User Reviews

Users praise the app for easy onboarding and strong functionality, and some report helpful support. However, the most recurring issues are authentication problems (account creation, password setup, login) and payment-related crashes, along with broader instability (crashes or pages not loading). These are the top pain points that appear across multiple reviews and dominate the negative feedback.
Pros
  • Seamless onboarding and easy-to-use interface
  • Great functionality and overall usability
  • Helpful customer service (positive staff interactions)
Cons
  • Login and account creation failures (can't create an account, password setup issues, login screen unresponsive)
  • Payment flow crashes and freezes (app crashes when attempting to pay, can’t complete payments)
  • General instability and navigation issues (app crashes/closes during use, main page or login screen may not load)
Recent reviews
They are outrageous with their prices; they rent to you at a reasonable rate, but after three months, they more than double it—avoid renting here.
by El*****, 2026-06-14

Can’t create an account; get a 405 file error
by Wh*****, 2025-07-30
View all user reviews ›

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