Ride-On Tri-City!

Connect to shopping, medical appointments, social and recreational activities, and more with Ride-On Tri-City!

Ride-On Tri-City! is an origin-to-destination Wheelchair Accessible Van (WAV) service, operating in the cities of Fremont, Newark, and Union City (California). Rides are available to certified riders with Ride-On Tri-City!

Our vehicles are wheelchair accessible and are operated by specially trained drivers. Whether you want to run an errand, visit a friend, or need reliable rides to appointments, this service will get you there!

HOW IT WORKS:

• Book a ride on your smart phone by setting your pickup and drop-off addresses, and indicating if you’re riding with any additional passengers. You may also call a booking agent to book your trip over the phone.
• Select the preferred pickup window for when the vehicle will arrive. You’re expected to be ready at any time during that pickup window. You’ll receive one automated call or text reminder for each trip you have scheduled, on the day before your trip.
• We’ll give you an automated call or send you a text notification when we’re nearby.
• When your driver arrives, they will wait up to 5 minutes at your pickup location. If they arrive early, they will wait until the start of your pickup window, and then wait another 5 minutes.
• When you get on board, please pay your fare to the driver. Note that the driver does not have change. (Credit/debit card payments may be set up in the app)
• There may be others on board, and you may make a few additional stops along the way! You can track your ride and share your status in real-time from the app.

Questions? Reach out at support-RideOnTriCity@ridewithvia.com Loving your experience so far? Give us a 5-star rating.