Van Go!

Name: Van Go!
Rating: 2.4 (32 reviews)
Author: San Joaquin Regional Transit District

By: San Joaquin Regional Transit District App

Mobility on Demand

Overview

Version:

4.3.16

Last updated: 2025-09-15

Ranking

#309,973 ▼ 2,396

Overall

Features & Capabilities

RTD Van Go! is a new ride-share service that will help residents travel more easily within Northern San Joaquin County.

This connected service combines vans and free transfers to buses to continue longer trips. Unlike some other transportation options, RTD Van Go! will even pick up passengers in rural San Joaquin County.

Every RTD Van Go! vehicle is wheelchair accessible and Van Go! drivers are trained, licensed, and fully prepared to help with accessibility needs.

-Flexibility to manage trips *View upcoming and completed trips *Easily cancel trips

-Convenient Trip Details View *Passenger notifications with accurate vehicle ETAs *Ability to follow bus on a visual map to see exact location

-Simple Mobile Interface *24/7 access to account profiles, settings, and reservations

User Growth & Download Statistics

App

By:

San Joaquin Regional Transit District

Rating:

2.40

(32)

Version:

4.3.16 Last updated: 2025-09-15

Version code:

875817061

Creation date:

2018-09-26

Compatible devices:

Size:

74.62MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-07-18

Compare stats and ranking:

Ranking

# 309,973 ▼ 2,396

For Developers

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Contact the developer

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Developed by:

San Joaquin Regional Transit District

Apple Apps Store

https://apps.apple.com/us/app/van-go/id1436879919

User Reviews

Across reviews, the main positives are friendly drivers and occasional UI improvements, with the latest 4.2 update praised for easier use. The dominant issues are app instability (crashes/freezes), scheduling failures (can't book trips), unreliable payments (no funding, card errors, autopay missing), weak customer service access (long waits, voicemail), and late pickups. Overall, reliability and payment functionality are the recurring pain points, while driver quality and updates are the main positives when the app works.

Pros

Drivers are friendly and the service is good when the app functions.
Recent updates (version 4.2) have improved usability and the IT team is doing a good job.
The app can be convenient for booking rides within the service area when it works.

Cons

The app frequently crashes or freezes, making scheduling nearly impossible.
Inability to schedule rides or frequent scheduling errors (e.g., 'this trip can’t be scheduled').
Payment problems: inability to pay with credit/debit cards; 'no valid funding available' or unauthorized card errors; autopay disabled.
Poor customer service accessibility: long wait times and ineffective phone support; in-app cancellation not available.
Unreliable pickup times and lateness (drivers arriving late; inconsistent service).

Recent reviews

This app has never worked and it looks like someone paid a 10 year old to design it. I don’t know how someone can manage to make something look so straight forward and still not work. It’s like they didn’t even try. The website version is even worse.

by Fa*****, 2025-07-29

I don’t like how it’s such a long wait time to get a hold of customer service agent and it gets annoying cuz the machine repeats itself over and over. And in the app doesn’t give option to cancel you have to contact the customer service line.