Rely Home

Hands-down, probably one of the worst apps I’ve had to work with no direct support no technical number. You can call no service manager or area manager. You can reach out to this is worse than getting leads from Angie’s list. I feel bad for anyone who has bought into this home warranty plan because the Technical Support is zero. I can’t imagine how hard it is to be a customer.

HWA Home Warranty requested info, clarification, pictures, etc… provided through their email inquiries and then they followup with text messages which were responded to with all the same info and then they required everything to be submitted via RELY but RELY required FedID, personal Drivers License pic, pic of licensing and then a certificate of Liability naming them… which all takes time to get and input only to have it reject the selected password which cannot be assigned via iPhone because the dialogue box covers the input page and the menu in the upper left only drops down the info you need to know if the dialogue box was present which is covered up. It’s absolutely impossible to follow through a Contractor portion of an HWA claim for a customer. HWA says they will respond shortly - like 10 minutes but every response has been 12+ hrs. No phone number to talk to a supervisor. In my 43yrs as an HVAC contractor I have still to find a Home Warranty company that works for the person that paid for it and they all make it near impossible for the contractor. At the edge of recommending my customer make an attorney general complaint for the redundant unnecessary methods creating impossible to satisfy requirements to finalize a claim.