ValorFI Heroes Mobile Banking

I want to be a proud member of your services... but I’m currently not. I opened a new checking and savings account, about 10 weeks now. I never got the 1st debit card and never got the 2nd debit card. I then got a call that their card maker is having difficulty trying to make my card because my name is too long. I was asked, “how should we print your card within 23-characters?” While that is a problem I have faced in the past with other banks, the issue is a quick fix! After allowing more than “10-14 business days,” that expected card has not yet arrived either. That does not explain what it is that happened to the previous 2 cards… they acted as if they had been printed and sent, but it makes more sense now to believe they were never even made. If it’s this difficult to get a card made, after being with contact them on 3 phone calls, I’m not sure they will be able to handle my money. For now, I have withdrawn my funds. We can do further business, if ya’ll can figure out how to make and ship cards correctly and responsibly. Follow-up with your contracted provider to know if the card(s) were ever even made. Understanding these unique situations, someone from your team should understand the circumstances well enough to follow-up with me; especially, since the card has not been activated, because I have not received it! Do I really want to call in again, and ask what’s going on? This is 2026, and I’m sure we no longer use donkeys for transporting mail. While relying on USPS, maybe add a tracking number to confirm your card maker is shipping orders in a timely manner, without guessing expectations; that would be very cheap expense and would save time on phone calls! Maybe offer expedited card printing and shipping services; I’d be willing to pay for such service to share the cost. One last thing — a big strong suggestion: You should offer members the option to “giveback” the earned monthly interest as a donation for the very cause of card. From there, it would be easier to issue members a document for tax purposes of the donation, along with 1099-INT… it could offset things from a tax perspective and bring the best for business.

I’ve called in twice for questions regarding my account and both times the customer service lady have been so dang rude. I could hear people laughing and music in the background it sounded like she was at some bar or party. I just opened my account and this is the experience I get…