Reviews of Teladoc Health

By: Teladoc App

List of user reviews and ratings for Teladoc Health

Total ratings

4.80 (Rating count: 722,476)

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Review summary

Teladoc Health is praised for convenient, fast access to care and generally positive provider interactions. However, multiple reviews highlight recurring app usability bugs (sign-in friction, 'Record not found' errors), unreliable scheduling and callback issues, and limited data integration (Apple Health only), plus inconsistent customer support. Overall, users who prioritize convenience and quick access may have a good experience, but the app’s reliability and interoperability issues are the dominant drawbacks across reviews.

Pros

Extremely convenient for urgent or on-the-go care, including while traveling or at home.
Fast, efficient phone support with short wait times and attentive agents.
Positive provider interactions; clinicians are professional and helpful during visits.
Easy to schedule appointments and access care quickly for common ailments.

Cons

App usability and reliability issues, including login/signup friction, navigation problems, and occasional 'Record not found' errors when selecting a pharmacy.
Frequent communication and scheduling problems, such as calls not being returned, dropped connections, and missed or canceled visits.
Limited health-tracker data integrations (only Apple Health) and data syncing gaps, making it hard to share nutrition/fitness information with providers.
Overall customer support and app/website reliability complaints (crashes, inconsistent service, and frustration with updates).

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User Reviews

Recent rating average: 2.40

All time rating average: 4.80

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44% (76)

Date	Author	Comment
2026-07-16	bu*****	I received some of the most incompetent care of my life through Teladoc. When you know, you have a true kidney infection and not a bladder infection and the doctors continue to prescribe you something that will not treat a kidney infection. Even a simple Google search could tell you it’s the wrong medication after three visits with this Teladoc and they are unable to provide an adequate prescription and refused to give a refund even though they did absolutely nothing thank God for a MinuteClinic at CVS. It’s the only reason I’m probably still alive. Save yourself the hassle and the time and find a different place to get care. Teladoc is not the place to go
I received some of the most incompetent care of my life through Teladoc. When you know, you have a true kidney infection and not a bladder infection and the doctors continue to prescribe you something that will not treat a kidney infection. Even a simple Google search could tell you it’s the wrong medication after three visits with this Teladoc and they are unable to provide an adequate prescription and refused to give a refund even though they did absolutely nothing thank God for a MinuteClinic at CVS. It’s the only reason I’m probably still alive. Save yourself the hassle and the time and find a different place to get care. Teladoc is not the place to go
2026-07-16	in*****	Had a quick, easy appointment but the doctor was rude and dismissive about my questions. He diagnosed the issue quickly though. It would be nice to able to ask for a female doctor. I was also told over a call that I’d have to likely pay 10 dollars max for an appointment but instead I had to pay 70 dollars. But hey that’s American healthcare for you!
Had a quick, easy appointment but the doctor was rude and dismissive about my questions. He diagnosed the issue quickly though. It would be nice to able to ask for a female doctor. I was also told over a call that I’d have to likely pay 10 dollars max for an appointment but instead I had to pay 70 dollars. But hey that’s American healthcare for you!
2026-07-16	Tr*****	After over a 45 minute conversation being put on hold to only get transferred to a pharmacy like that got me nowhere I had to write this review. The Provider I spoke to over the phone during my visit gave me an instruction after less than 10 minutes of a conversation. “Go to the drugstore, pick up a urinalysis kit, take the test and call me back. How can I call and get you? I said. “Just call and they will put you in touch with me.” First off, there is no number to call, I had to google search your number. Second, the person who answered the call in customer service could not help me. So.. after 45 minutes of being on the phone with him, he transferred me to a pharmacy line. I had no other option than to make yet another telehealth visit. So.. now I’m going to be charged for 2 visits!!! Educate and train your providers! Train your customer service team. Both lack the knowledge to support your members!
After over a 45 minute conversation being put on hold to only get transferred to a pharmacy like that got me nowhere I had to write this review. The Provider I spoke to over the phone during my visit gave me an instruction after less than 10 minutes of a conversation. “Go to the drugstore, pick up a urinalysis kit, take the test and call me back. How can I call and get you? I said. “Just call and they will put you in touch with me.” First off, there is no number to call, I had to google search your number. Second, the person who answered the call in customer service could not help me. So.. after 45 minutes of being on the phone with him, he transferred me to a pharmacy line. I had no other option than to make yet another telehealth visit. So.. now I’m going to be charged for 2 visits!!! Educate and train your providers! Train your customer service team. Both lack the knowledge to support your members!
2026-07-15	Ch*****	The food app randomly causes crashes. At time entering data that had already had a preset, it will choose random items to lose information on and to enter you have to complete close and reopen the app for the item to generate and be deleted. Makes this tedious process even more tedious.
The food app randomly causes crashes. At time entering data that had already had a preset, it will choose random items to lose information on and to enter you have to complete close and reopen the app for the item to generate and be deleted. Makes this tedious process even more tedious.
2026-07-15	KW*****	I’m so glad that I have Teladoc, Health, the video visits are more detailed to me than Urgent Care, and the Doctors don’t seem to be trying to rush you to get to the next patient.
I’m so glad that I have Teladoc, Health, the video visits are more detailed to me than Urgent Care, and the Doctors don’t seem to be trying to rush you to get to the next patient.
2026-07-15	_b*****	I was really surprised when I realized this app does not share weight and blood pressure data with the Apple Health app. I’m tempted to go back to my old scale just for this reason since it’s a pain to manually enter the data. Please consider adding this capability.
I was really surprised when I realized this app does not share weight and blood pressure data with the Apple Health app. I’m tempted to go back to my old scale just for this reason since it’s a pain to manually enter the data. Please consider adding this capability.
2026-07-15	Wo*****	Easy to use, quick, efficient!
Easy to use, quick, efficient!
2026-07-14	Ga*****	Waste of time
Waste of time
2026-07-13	Te*****	Worst doctors, worst system. Disappointed every time!
Worst doctors, worst system. Disappointed every time!
2026-07-13	SJ*****	Trying to simply reset my password takes forever links don’t work customer service with a live agent didn’t even get it resolved impossible to use
Trying to simply reset my password takes forever links don’t work customer service with a live agent didn’t even get it resolved impossible to use