Reviews of Teladoc Health

By: Teladoc App

List of user reviews and ratings for Teladoc Health

Total ratings

4.80 (Rating count: 728,835)

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Review summary

Teladoc Health is praised for convenient, fast access to care and generally positive provider interactions. However, multiple reviews highlight recurring app usability bugs (sign-in friction, 'Record not found' errors), unreliable scheduling and callback issues, and limited data integration (Apple Health only), plus inconsistent customer support. Overall, users who prioritize convenience and quick access may have a good experience, but the app’s reliability and interoperability issues are the dominant drawbacks across reviews.

Pros

Extremely convenient for urgent or on-the-go care, including while traveling or at home.
Fast, efficient phone support with short wait times and attentive agents.
Positive provider interactions; clinicians are professional and helpful during visits.
Easy to schedule appointments and access care quickly for common ailments.

Cons

App usability and reliability issues, including login/signup friction, navigation problems, and occasional 'Record not found' errors when selecting a pharmacy.
Frequent communication and scheduling problems, such as calls not being returned, dropped connections, and missed or canceled visits.
Limited health-tracker data integrations (only Apple Health) and data syncing gaps, making it hard to share nutrition/fitness information with providers.
Overall customer support and app/website reliability complaints (crashes, inconsistent service, and frustration with updates).

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User Reviews

Recent rating average: 3.70

All time rating average: 4.80

Upgrade to see all 223 reviews

42% (94)

Date	Author	Comment
2026-08-23	Ba*****	Without Teledoc most of us stubborn people would never utilize the medical support system.
Without Teledoc most of us stubborn people would never utilize the medical support system.
2026-08-23	Sn*****	I was in a session and it froze, but then went blank, and the only option was to leave and so now we have to start the whole thing all over again
I was in a session and it froze, but then went blank, and the only option was to leave and so now we have to start the whole thing all over again
2026-08-23	ed*****	Trying to start to add food for days and it keeps giving me an OOPS message. Not happening to wife’s app on her phone
Trying to start to add food for days and it keeps giving me an OOPS message. Not happening to wife’s app on her phone
2026-08-23	No*****	I somehow have more interest in this app than the medical providers, representatives, including Livango, active health or any subsidiary that force its use to have medication a local In person doctor that sees a person regularly rather than 1 time a year and up to you to “engage” and if it does not work…. Spend hours finding who in the 4 layer chain is the problem. I had 2 emails from the App team about my last poor review before an automated message that someone with support would reach out soon and carried. 5 days latter and multiple emails to my primary insurance, the other email addresses tied to Teledoc support, Livango, my pharmacy manager before I got response. It was too late, and I was already late to get my Rx. The 1st offer of support rather than looking into the problem was to ask if I wanted to schedule an appointment to talk about me feelings of missing my frequency, or someone about what effected to expect. I had to call 3 different companies 2 times a day for 3 days to get this resolved and it was “a bug” 3 weeks later after no one reached out, I received an email that “the investigation into my dissatisfaction is complete,” with “ we are hopeful we resolved the issue to your satisfaction” I replied to that email and have heard nothing. I again waste more time in this app and the broken processes and many, many calls I have to make to clear up. This time a manager from my insurance had to moderate a call between my pharmacy and the site to resolve the incorrectly reported status from the app. A week late for my medication. 2 very reasonable questions were asked and no response still! So the service is not medically required but it’s $450 of insurance necessary. So if I have to use your device that has a cell card and your app and I have to travel for multiple weeks, what am I to do with this to not loose my Green bubbles of savings that I had for 3 months after selecting my insurance before someone changed their mind and require this. How do I travel for weeks with your cellular device? Is there a prescription to cover its inspection by TSA and not require a check luggage displacement? 3 weeks and 4 times I have asked and nothing! How can this possibly be contributing to lowering the cost of Insurance or prescriptions? How can this possibly help someone that has already had the benefit and never needed additional apps or any other interaction than the in person medical provider in my community that can look me in the eye and be honest about things instead of handing me a paper that says something like “ I hope your visit to my office that I looked at paper and said nothing to you until this point was satisfactory” Do better
I somehow have more interest in this app than the medical providers, representatives, including Livango, active health or any subsidiary that force its use to have medication a local In person doctor that sees a person regularly rather than 1 time a year and up to you to “engage” and if it does not work…. Spend hours finding who in the 4 layer chain is the problem. I had 2 emails from the App team about my last poor review before an automated message that someone with support would reach out soon and carried. 5 days latter and multiple emails to my primary insurance, the other email addresses tied to Teledoc support, Livango, my pharmacy manager before I got response. It was too late, and I was already late to get my Rx. The 1st offer of support rather than looking into the problem was to ask if I wanted to schedule an appointment to talk about me feelings of missing my frequency, or someone about what effected to expect. I had to call 3 different companies 2 times a day for 3 days to get this resolved and it was “a bug” 3 weeks later after no one reached out, I received an email that “the investigation into my dissatisfaction is complete,” with “ we are hopeful we resolved the issue to your satisfaction” I replied to that email and have heard nothing. I again waste more time in this app and the broken processes and many, many calls I have to make to clear up. This time a manager from my insurance had to moderate a call between my pharmacy and the site to resolve the incorrectly reported status from the app. A week late for my medication. 2 very reasonable questions were asked and no response still! So the service is not medically required but it’s $450 of insurance necessary. So if I have to use your device that has a cell card and your app and I have to travel for multiple weeks, what am I to do with this to not loose my Green bubbles of savings that I had for 3 months after selecting my insurance before someone changed their mind and require this. How do I travel for weeks with your cellular device? Is there a prescription to cover its inspection by TSA and not require a check luggage displacement? 3 weeks and 4 times I have asked and nothing! How can this possibly be contributing to lowering the cost of Insurance or prescriptions? How can this possibly help someone that has already had the benefit and never needed additional apps or any other interaction than the in person medical provider in my community that can look me in the eye and be honest about things instead of handing me a paper that says something like “ I hope your visit to my office that I looked at paper and said nothing to you until this point was satisfactory” Do better
2026-08-22	T *****	Needed some quick assistance with a minor medical issue. Teladoc took care of me - thanks!
Needed some quick assistance with a minor medical issue. Teladoc took care of me - thanks!
2026-08-22	Ka*****	Kind, helpful, quick
Kind, helpful, quick
2026-08-22	AB*****	TeleDoc provides an easy to use platform with access to credible medical professionals. It saves me money and time and I get quality care.
TeleDoc provides an easy to use platform with access to credible medical professionals. It saves me money and time and I get quality care.
2026-08-22	Ch*****	I had gone to a client’s home which had mold, animal feces, etc. The next day my lungs were burning and a cough. The doctor told me what I should do and what I should watch. A good doctor!
I had gone to a client’s home which had mold, animal feces, etc. The next day my lungs were burning and a cough. The doctor told me what I should do and what I should watch. A good doctor!
2026-08-21	ga*****	The biometrics for sign in does not work.
The biometrics for sign in does not work.
2026-08-21	Ma*****	Thank you to the doctor that was able to see me. I was able to get into an appointment within 10 minutes and was taken care of and all my concerns were all taken care of very quickly and without any issues and prescriptions being sent out. so thankful for this and appreciated the doctor who is kind well spoken, and intelligent.
Thank you to the doctor that was able to see me. I was able to get into an appointment within 10 minutes and was taken care of and all my concerns were all taken care of very quickly and without any issues and prescriptions being sent out. so thankful for this and appreciated the doctor who is kind well spoken, and intelligent.