BNTO

My last box arrived smelling musty, with a coat missing a button and a pink shirt so wrinkled it was clearly never dry cleaned — it also had a crusty stain on it. Paying a premium for a clothing rental service means trusting that items are actually cleaned. Mine weren’t. No QA was done, and I cancelled as a result.

I used to use Rent The Runway, switched to BNTO and I love the styles way better. However, I’ve been using BNTO for 6 months, waited long enough for the developer to improve this bugging UI before leaving this review. Every listing takes forever to be favored and organized into the folders, and you can’t add a listing to multiple folders at once. It doesn’t seem like a big deal but a clothing renting service very dependent on users to favorite enough items so we always have something available to rent. And the app would keep crashing out. It gets really annoying and a waste of time when I try to rent something and the app keeps crashing out and I have to close and reopen the app to find my way back to the listing I was just at. And it happens almost every time I use the app.

I love this clothing rental company! The rental options are much more my style compared to other rental companies. Only thing is the app isn’t very intuitive and has tons of bugs and keeps crashing.