SuperAGI Support

Omni-channel helpdesk • Route all your support tickets from Email, Whatsapp, Instagram, Facebook and Live chat directly to your helpdesk.

Automated ticket assignment • Assign conversations to your agents as per their availability with smart fallbacks to ensure no conversation takes a back seat.

Reduce waiting time for your customers • Provide the best customer experience by configuring quick replies across channels. Respond to messages instantly via our notifications.

Prioritize your customer • Create conversational tags to enable tagging of conversation as per the requirement to avoid confusion and ensure speedy actions.

Equip your agents to provide quick and well-rounded service • Use multiple filters such as Tags, Status of chat and Custom statuses • Use the Profile Section to know the complete user history. • Use the Orders Section to know the complete summary as well as tracking details of all the orders placed by the user on your store.