Reviews of DOOR: Smart Access & Control

By: Latchable, Inc. App

List of user reviews and ratings for DOOR: Smart Access & Control

Total ratings

4.50 (Rating count: 39,377)

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Review summary

User reviews show strong demand for easy door access but recurring problems: broken Siri Shortcuts after updates, reliability failures opening doors, a forced migration from Latch seen as a downgrade, privacy/ads concerns with notifications, and usability issues in the UI and widgets.

Pros

Easy to use and convenient door access (no keys needed)
Simple to download and operate
Unlocks quickly / feels fast and accessible (compared to Latch)
Ad-free experience

Cons

Siri Shortcuts/automation broken or disabled after updates
Frequent reliability issues: restarts and failed door opens
Forced migration from Latch perceived as a regression/downgrade
Intrusive push notifications and privacy concerns (data sharing/marketing prompts)
Clunky UI and widget problems (tiny unlock button, missing doors in widgets, layout issues)

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User Reviews

Recent rating average: 2.30

All time rating average: 4.50

Upgrade to see all 234 reviews

62% (146)

Date	Author	Comment
2026-08-24	Gu*****	Half the time does not work on first attempt — connects to the door latch but does not unlock.
Half the time does not work on first attempt — connects to the door latch but does not unlock.
2026-08-24	Ra*****	These locks are a good idea. It’s convenient to access our building and home with our phone. But the unlocking process is slow, unreliable, and frustrating. And, when the app fails to work as expected, the physical locks and numeric pads on the doors are very tricky to interact with, often not registering or misreading a touch.
These locks are a good idea. It’s convenient to access our building and home with our phone. But the unlocking process is slow, unreliable, and frustrating. And, when the app fails to work as expected, the physical locks and numeric pads on the doors are very tricky to interact with, often not registering or misreading a touch.
2026-08-24	el*****	This app is infuriating 75% of the time. Currently it won’t let me re-order my door order which is frustrating beyond belief when you live in a 300 unit building woth dozens of doors you CAN access but only need to use the same 5 ones daily. It lags with receivers frequently, which is less than ideal when trying to access the building when it’s dark out. This whole app is an “innovation” that wasn’t needed when a regular old key fob works infinitely better.
This app is infuriating 75% of the time. Currently it won’t let me re-order my door order which is frustrating beyond belief when you live in a 300 unit building woth dozens of doors you CAN access but only need to use the same 5 ones daily. It lags with receivers frequently, which is less than ideal when trying to access the building when it’s dark out. This whole app is an “innovation” that wasn’t needed when a regular old key fob works infinitely better.
2026-08-20	Br*****	Well, my biggest complaint with this app is, it’s persistence. I travel. Frequently. And it is annoying that if you don’t use the app on a daily basis, as long as you out. Not that logging in with a password. That’s saved in the iPhone password. System is such a big deal, but it is annoying that it doesn’t have longer persistence of login to make it easier for a resident to access the system.
Well, my biggest complaint with this app is, it’s persistence. I travel. Frequently. And it is annoying that if you don’t use the app on a daily basis, as long as you out. Not that logging in with a password. That’s saved in the iPhone password. System is such a big deal, but it is annoying that it doesn’t have longer persistence of login to make it easier for a resident to access the system.
2026-08-20	al*****	Im a paraplegic and this system makes it so easy to access my building and apartment where I live!
Im a paraplegic and this system makes it so easy to access my building and apartment where I live!
2026-08-19	RR*****	Smart door access is amazing technology
Smart door access is amazing technology
2026-08-19	Mo*****	Open app to unlock my door, App popup: “enable Bluetooth connections”, with “go to settings” as the only option. Go to settings, Bluetooth is already enabled… everytime I open the app this pops up, and Bluetooth has always been enabled!!! Fix your app!
Open app to unlock my door, App popup: “enable Bluetooth connections”, with “go to settings” as the only option. Go to settings, Bluetooth is already enabled… everytime I open the app this pops up, and Bluetooth has always been enabled!!! Fix your app!
2026-08-18	Gi*****	Sometimes takes a good 5-10 seconds to detect and unlock the door
Sometimes takes a good 5-10 seconds to detect and unlock the door
2026-08-18	MA*****	The fitness door is pretty difficult to operate and it poo
The fitness door is pretty difficult to operate and it poo
2026-08-17	Do*****	First review I’ve ever written for an app. Just want to let the developer know it sucks and needs fixing. Curious what’s wrong? Read all the other 1 start reviews.
First review I’ve ever written for an app. Just want to let the developer know it sucks and needs fixing. Curious what’s wrong? Read all the other 1 start reviews.