Reviews of Bike Share Toronto

By: Lyft, Inc. App

List of user reviews and ratings for Bike Share Toronto

Total ratings

3.20 (Rating count: 53)

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Review summary

User reviews mainly cite payment failures, fleet/distribution problems, and unreliable hardware as the top pain points. Payment processing and card authorization are repeatedly problematic, with inconsistent Apple Pay usage and charges. Fleet management issues cause shortages at busy stations and broken docks, leading to failed or delayed rentals. The app UX is frequently buggy or confusing, and users report a lack of support to end rides or resolve billing issues. Some note occasional improvements and usable aspects, but overall reliability remains a major concern.

Pros

Improvements over the previous app version.
Bikes are available and the docking system works when stations have availability.
The app is generally fine/usable.
Appealing visuals and a decent overall look.

Cons

Frequent payment and credit card processing failures, including inability to add cards and repeated errors.
Poor fleet management leading to no bikes at popular stations and imbalanced distribution; many docks/bikes are out of service.
Frequent errors and confusing or buggy UX, with issues around passes and UI behavior.
Lack of accessible support or clear way to end rides, plus billing issues and unexpected charges.

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User Reviews

Recent rating average: 1.60

All time rating average: 3.20

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68% (15)

Date	Author	Comment
2026-08-07	Ra*****	Waisted my time for 45 minutes
Waisted my time for 45 minutes
2026-07-29	Je*****	It took my family 25 minutes to get the stupid app to allow us to rent four bikes. It must have been vibecoded by drunken monkeys.
It took my family 25 minutes to get the stupid app to allow us to rent four bikes. It must have been vibecoded by drunken monkeys.
2025-11-07	AC*****	I’m unable to add my credit card. How can I even use the bike? It keeps rejecting it. The app should let users use Apple Pay and sign up easier. What a train wreck
I’m unable to add my credit card. How can I even use the bike? It keeps rejecting it. The app should let users use Apple Pay and sign up easier. What a train wreck
2025-09-12	Ca*****	Go to rent a bike. “Want to use a day pass?” No. “Okay re enter password to switch pass type” Unlock bike. Try to unlock second bike for partner, it says you can’t unlock two bike types at once ?????? Put my bike back. Try to get it out again. Mechanism is now stuck. 15 bikes in station but 11 out of service. I take metro instead. Sigh.
Go to rent a bike. “Want to use a day pass?” No. “Okay re enter password to switch pass type” Unlock bike. Try to unlock second bike for partner, it says you can’t unlock two bike types at once ?????? Put my bike back. Try to get it out again. Mechanism is now stuck. 15 bikes in station but 11 out of service. I take metro instead. Sigh.
2025-09-04	Ta*****	These bikes will leave you stranded. Dont count on them. Literally the worst
These bikes will leave you stranded. Dont count on them. Literally the worst
2025-09-02	Sa*****	This app is genuinely trash. It’s like the people who created it think that the average user is low iq. If you have rules like maintaining a certain amount in your chequing account or suspending an account because of failed payments, wouldn’t the best idea be to LET THE CUSTOMER KNOW, instead of repeating “we can’t process your request, try again” why hide notifications and render the app useless.
This app is genuinely trash. It’s like the people who created it think that the average user is low iq. If you have rules like maintaining a certain amount in your chequing account or suspending an account because of failed payments, wouldn’t the best idea be to LET THE CUSTOMER KNOW, instead of repeating “we can’t process your request, try again” why hide notifications and render the app useless.
2025-08-22	ch*****	Bikes were available and the docking system worked, but we wasted so much time trying to figure out how to rent more than 1 bike. Ended up creating another account because it didn’t let >1 bike per account
Bikes were available and the docking system worked, but we wasted so much time trying to figure out how to rent more than 1 bike. Ended up creating another account because it didn’t let >1 bike per account
2025-08-13	Us*****	I honestly don’t understand how Toronto Bike Share manages to operate this poorly. Every time I actually want to ride, there are zero bikes at the popular stations — while other stations in places nobody rides are completely overflowing. Just today, I docked my bike, walked away for not even two minutes, came back, and of course… it was gone. No bikes left for me. There is absolutely no system in place to balance bike distribution — something that should be incredibly simple to manage. And there’s no button or option in the app to report “no bikes available” so they can send someone to fix it. My rating for this app is literally zero stars. The only reason it says 1 star is because that’s the lowest the app store lets me give.
I honestly don’t understand how Toronto Bike Share manages to operate this poorly. Every time I actually want to ride, there are zero bikes at the popular stations — while other stations in places nobody rides are completely overflowing. Just today, I docked my bike, walked away for not even two minutes, came back, and of course… it was gone. No bikes left for me. There is absolutely no system in place to balance bike distribution — something that should be incredibly simple to manage. And there’s no button or option in the app to report “no bikes available” so they can send someone to fix it. My rating for this app is literally zero stars. The only reason it says 1 star is because that’s the lowest the app store lets me give.
2025-07-29	Al*****	Nothing wrong with app but u need to check it to see if docks or bikes are broken before using
Nothing wrong with app but u need to check it to see if docks or bikes are broken before using
2025-07-27	Re*****	Poor fleet management in the real world means you often can’t get a bike or a dock. This combined with frequent bugs and quirks in the software world = can’t recommend. Hard to get your money’s worth from the membership
Poor fleet management in the real world means you often can’t get a bike or a dock. This combined with frequent bugs and quirks in the software world = can’t recommend. Hard to get your money’s worth from the membership