Reviews of West Coast Self-Storage

By: West Coast Self-Storage

List of user reviews and ratings for West Coast Self-Storage

Total ratings

2.40 (Rating count: 26)

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Review summary

Users praise the app for gate access and convenient billing, especially Bluetooth gate opening. However, they repeatedly experience login/account connection issues, unreliable gate access via the app, and signup/verification email problems, with some frustration over requiring email-based login rather than a username. Overall, the app offers strong convenience but suffers from stability and onboarding problems that appear across multiple reviews.

Pros

Gate access via the app (including keypad and Bluetooth) is a key feature.
Bluetooth gate opening works pretty well.
Easy to manage your account and pay bills from the app.

Cons

Frequent login/account connection failures.
Gate access unreliability via the app (often fails to open).
Signup/setup emails and verification sometimes fail or take long to arrive.
Login requires an email instead of a username, causing accessibility issues.

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User Reviews

Recent rating average: 2.60

All time rating average: 2.40

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63% (12)

Date	Author	Comment
2026-06-09	It*****	If passcode doesn’t work an associate is out within seconds unless they are with a customer. My personal experience was great! 5/5
If passcode doesn’t work an associate is out within seconds unless they are with a customer. My personal experience was great! 5/5
2026-06-02	Sh*****	The app is pure junk. It works to pull up Your security code. But for updating your payment information it just crashes. They started charging more if you use a credit card so I changed it to be a direct debit from my bank. It’s a fight to put your bank into in because it keeps covering up the fields you need to enter. Once you fight the app to get your account info in, saving the payment crashes the app. Then you get messages from their office saying you are behind on payments.
The app is pure junk. It works to pull up Your security code. But for updating your payment information it just crashes. They started charging more if you use a credit card so I changed it to be a direct debit from my bank. It’s a fight to put your bank into in because it keeps covering up the fields you need to enter. Once you fight the app to get your account info in, saving the payment crashes the app. Then you get messages from their office saying you are behind on payments.
2026-05-14	Jo*****	I use a lot of apps and this one is great. I have rented a few storage units in my life and this is the first time I have ever had the option to use an app. I can get information about my account, contact the facility and even open the gate and get access to the facility without getting out of my car or having to punch in a code. Love it!
I use a lot of apps and this one is great. I have rented a few storage units in my life and this is the first time I have ever had the option to use an app. I can get information about my account, contact the facility and even open the gate and get access to the facility without getting out of my car or having to punch in a code. Love it!
2026-05-14	Mi*****	Since downloading this app I haven’t had to get out of my car to open the gate. It works great and I can make my payments on it. I’m happy they added this to my account.
Since downloading this app I haven’t had to get out of my car to open the gate. It works great and I can make my payments on it. I’m happy they added this to my account.
2026-03-09	Sh*****	App does give me an option for gate access. One of the deciding factors for choosing West Coast Storage over other storage retailers.
App does give me an option for gate access. One of the deciding factors for choosing West Coast Storage over other storage retailers.
2026-01-23	ib*****	Put my email in several times. Try a different email just to set it up and I never got an email to confirm and I can’t use the app. It’s a great selling feature, but if it doesn’t work, it’s stupid. And yes, I checked my spam folder.
Put my email in several times. Try a different email just to set it up and I never got an email to confirm and I can’t use the app. It’s a great selling feature, but if it doesn’t work, it’s stupid. And yes, I checked my spam folder.
2026-01-11	Na*****	It is not even connecting to my account. I’ve signed up and now it’s saying I’m not a customer
It is not even connecting to my account. I’ve signed up and now it’s saying I’m not a customer
2025-10-10	Sp*****	Great app. Very easy to manage and maintain my account. I can open the gate by using the app instead if using keypad.
Great app. Very easy to manage and maintain my account. I can open the gate by using the app instead if using keypad.
2025-10-01	I *****	First the good: the Bluetooth feature for opening gates works pretty well. Now the god awful: payments, invoicing, and payment history are all an absolute disaster. When I enter my credit card information and select the auto payment feature the app will not save the credit card info; sometimes it will say “saved” but then when I reopen the app it will show that there is no payment info saved. Other times it will just immediately say “Failed to update auto payment. Please try again.” The app will sometimes show “auto payment active” without having a credit card on file, and other times will show that a payment is overdue with a balance of $0. The “payment history” tab on the app says “You don’t have any invoices for this store” despite the fact that the “invoice history” tabs will show that prior invoices have been paid. Earlier this year the company threatened a lien on me of my units despite being told that auto payment was all good to go. At the time I suspected the employee who set up the account had made a mistake, but I now think that maybe he’d done it correctly and their software system choked; based on the app I believe it was likely the latter. Anyone who understands the laws around mini storage knows that the company can seize and auction off your property if you miss a payment and don’t make your account current within a couple of months. The horrific reality about this app and the underlying billing process is that there is a very real scenario where a customer does everything right, in good faith, but the payment doesn’t go through due to a problem with the company’s software…and the customer loses their storage contents when a lien is placed and the property is sold at auction. Even just today I checked the status of my units and it said both “Autopay Active” and “Overdue” simultaneously; in other words, they claim that autopay is active but they haven’t taken payment and my account is in arrears! I manually entered payment information and selected the option to pay current month AND next month as well, so I could have a safety margin…and the app then ignored my instructions and only charged the current month. At BEST this app is an embarrassment; at worst it could lead to a customer losing their property through no fault of their own.
First the good: the Bluetooth feature for opening gates works pretty well. Now the god awful: payments, invoicing, and payment history are all an absolute disaster. When I enter my credit card information and select the auto payment feature the app will not save the credit card info; sometimes it will say “saved” but then when I reopen the app it will show that there is no payment info saved. Other times it will just immediately say “Failed to update auto payment. Please try again.” The app will sometimes show “auto payment active” without having a credit card on file, and other times will show that a payment is overdue with a balance of $0. The “payment history” tab on the app says “You don’t have any invoices for this store” despite the fact that the “invoice history” tabs will show that prior invoices have been paid. Earlier this year the company threatened a lien on me of my units despite being told that auto payment was all good to go. At the time I suspected the employee who set up the account had made a mistake, but I now think that maybe he’d done it correctly and their software system choked; based on the app I believe it was likely the latter. Anyone who understands the laws around mini storage knows that the company can seize and auction off your property if you miss a payment and don’t make your account current within a couple of months. The horrific reality about this app and the underlying billing process is that there is a very real scenario where a customer does everything right, in good faith, but the payment doesn’t go through due to a problem with the company’s software…and the customer loses their storage contents when a lien is placed and the property is sold at auction. Even just today I checked the status of my units and it said both “Autopay Active” and “Overdue” simultaneously; in other words, they claim that autopay is active but they haven’t taken payment and my account is in arrears! I manually entered payment information and selected the option to pay current month AND next month as well, so I could have a safety margin…and the app then ignored my instructions and only charged the current month. At BEST this app is an embarrassment; at worst it could lead to a customer losing their property through no fault of their own.
2025-09-10	Mi*****	Doesn’t connect with your account.
Doesn’t connect with your account.