Reviews of West Coast Self-Storage

By: West Coast Self-Storage App

List of user reviews and ratings for West Coast Self-Storage

Total ratings

2.40 (Rating count: 29)

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Review summary

Users praise the app for gate access and convenient billing, especially Bluetooth gate opening. However, they repeatedly experience login/account connection issues, unreliable gate access via the app, and signup/verification email problems, with some frustration over requiring email-based login rather than a username. Overall, the app offers strong convenience but suffers from stability and onboarding problems that appear across multiple reviews.

Pros

Gate access via the app (including keypad and Bluetooth) is a key feature.
Bluetooth gate opening works pretty well.
Easy to manage your account and pay bills from the app.

Cons

Frequent login/account connection failures.
Gate access unreliability via the app (often fails to open).
Signup/setup emails and verification sometimes fail or take long to arrive.
Login requires an email instead of a username, causing accessibility issues.

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User Reviews

Recent rating average: 2.60

All time rating average: 2.40

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67% (14)

Date	Author	Comment
2026-08-02	Ju*****	Every time I put my email or my username correctly into the login it doesn’t work. It tells me the email is in correct. But it’s not
Every time I put my email or my username correctly into the login it doesn’t work. It tells me the email is in correct. But it’s not
2026-07-03	el*****	The app doesnt allow you to change payment information, update passwords, or any other account management activity. These features are frankly broken and the user experience is subpar. Gate opening does work intermittently and usually requires an app restart, hence the 1 stars.
The app doesnt allow you to change payment information, update passwords, or any other account management activity. These features are frankly broken and the user experience is subpar. Gate opening does work intermittently and usually requires an app restart, hence the 1 stars.
2026-06-09	It*****	If passcode doesn’t work an associate is out within seconds unless they are with a customer. My personal experience was great! 5/5
If passcode doesn’t work an associate is out within seconds unless they are with a customer. My personal experience was great! 5/5
2026-06-02	Sh*****	The app is pure junk. It works to pull up Your security code. But for updating your payment information it just crashes. They started charging more if you use a credit card so I changed it to be a direct debit from my bank. It’s a fight to put your bank into in because it keeps covering up the fields you need to enter. Once you fight the app to get your account info in, saving the payment crashes the app. Then you get messages from their office saying you are behind on payments.
The app is pure junk. It works to pull up Your security code. But for updating your payment information it just crashes. They started charging more if you use a credit card so I changed it to be a direct debit from my bank. It’s a fight to put your bank into in because it keeps covering up the fields you need to enter. Once you fight the app to get your account info in, saving the payment crashes the app. Then you get messages from their office saying you are behind on payments.
2026-05-14	Jo*****	I use a lot of apps and this one is great. I have rented a few storage units in my life and this is the first time I have ever had the option to use an app. I can get information about my account, contact the facility and even open the gate and get access to the facility without getting out of my car or having to punch in a code. Love it!
I use a lot of apps and this one is great. I have rented a few storage units in my life and this is the first time I have ever had the option to use an app. I can get information about my account, contact the facility and even open the gate and get access to the facility without getting out of my car or having to punch in a code. Love it!
2026-05-14	Mi*****	Since downloading this app I haven’t had to get out of my car to open the gate. It works great and I can make my payments on it. I’m happy they added this to my account.
Since downloading this app I haven’t had to get out of my car to open the gate. It works great and I can make my payments on it. I’m happy they added this to my account.
2026-03-09	Sh*****	App does give me an option for gate access. One of the deciding factors for choosing West Coast Storage over other storage retailers.
App does give me an option for gate access. One of the deciding factors for choosing West Coast Storage over other storage retailers.
2026-01-23	ib*****	Put my email in several times. Try a different email just to set it up and I never got an email to confirm and I can’t use the app. It’s a great selling feature, but if it doesn’t work, it’s stupid. And yes, I checked my spam folder.
Put my email in several times. Try a different email just to set it up and I never got an email to confirm and I can’t use the app. It’s a great selling feature, but if it doesn’t work, it’s stupid. And yes, I checked my spam folder.
2026-01-11	Na*****	It is not even connecting to my account. I’ve signed up and now it’s saying I’m not a customer
It is not even connecting to my account. I’ve signed up and now it’s saying I’m not a customer
2025-10-10	Sp*****	Great app. Very easy to manage and maintain my account. I can open the gate by using the app instead if using keypad.
Great app. Very easy to manage and maintain my account. I can open the gate by using the app instead if using keypad.