Date	Author	Comment
2026-08-01	Ra*****	Available 100%
Available 100%
2026-07-24	Bi*****	This is, without a doubt, the worst banking app and the worst customer service experience I have ever had. Someone used my KAST card for unauthorized subscription charges. Instead of protecting me or resolving the issue quickly, my account ended up with a negative balance, and I was left dealing with constant declined transaction notifications. What disappointed me the most is the customer support. I explained my situation multiple times, waited for weeks, and had to keep chasing them just to get a reply. Every response felt automated, and no one actually solved my problem. The worst part is that I decided to close my account, but they won’t even let me do that. They keep asking for more information while my account remains open. It honestly feels like they’re making it unnecessarily difficult for customers to leave. A bank should make customers feel safe and supported, especially when fraud happens. Instead, I felt ignored, frustrated, and trapped. I have completely lost my trust in KAST. I would never recommend this app to anyone. If you value your money, your time, and responsive customer support, stay away from this service. It has been one of the most disappointing financial experiences I’ve ever had.
This is, without a doubt, the worst banking app and the worst customer service experience I have ever had. Someone used my KAST card for unauthorized subscription charges. Instead of protecting me or resolving the issue quickly, my account ended up with a negative balance, and I was left dealing with constant declined transaction notifications. What disappointed me the most is the customer support. I explained my situation multiple times, waited for weeks, and had to keep chasing them just to get a reply. Every response felt automated, and no one actually solved my problem. The worst part is that I decided to close my account, but they won’t even let me do that. They keep asking for more information while my account remains open. It honestly feels like they’re making it unnecessarily difficult for customers to leave. A bank should make customers feel safe and supported, especially when fraud happens. Instead, I felt ignored, frustrated, and trapped. I have completely lost my trust in KAST. I would never recommend this app to anyone. If you value your money, your time, and responsive customer support, stay away from this service. It has been one of the most disappointing financial experiences I’ve ever had.
2026-07-18	Wi*****	cant use card with wallet and support sucks
cant use card with wallet and support sucks
2026-07-17	Ma*****	After changing my phone number I lost my access, had multiple emails with support - all lead to the same reply without follow up. Had a chat with support, send 3 different photo verification, all at day time with everything clearly visible and readable, now asked for video selfie with both hands on the video and “small conversation “. If you have nerves, to receive reply from concierge at 11pm with request of small video of you, while you deal with em all day with delay in replying for hours…. It’s sooooo frustrating and annoying. It’s like they take pleasure to keep asking for the same thing all over again again and again. I wanna scream and I wanna sleep at 11pm and not chatting about accounts, because on US time - they support is at sleep apperently. Going to go to atm tomorrows morning and take my money and not dealing with this nincence
After changing my phone number I lost my access, had multiple emails with support - all lead to the same reply without follow up. Had a chat with support, send 3 different photo verification, all at day time with everything clearly visible and readable, now asked for video selfie with both hands on the video and “small conversation “. If you have nerves, to receive reply from concierge at 11pm with request of small video of you, while you deal with em all day with delay in replying for hours…. It’s sooooo frustrating and annoying. It’s like they take pleasure to keep asking for the same thing all over again again and again. I wanna scream and I wanna sleep at 11pm and not chatting about accounts, because on US time - they support is at sleep apperently. Going to go to atm tomorrows morning and take my money and not dealing with this nincence
2026-07-15	Ra*****	Totally a scammer.
Totally a scammer.
2026-07-11	Ca*****	Customer support is awful. Don't trust this app. They say reach out to them with issues that's a lie they don’t care and now I feel abused by them. The stock response to my review in the app store just feels like they are bullies, TBH. They dont tell you you need to KYC upfront. I was setting up my account on the tablet and didnt realize the image was so bad for my selfie and their customer support couldn’t care more. This is the ONLY time I have ever been rejected from KYC. Delete all my info please this app sucks.
Customer support is awful. Don't trust this app. They say reach out to them with issues that's a lie they don’t care and now I feel abused by them. The stock response to my review in the app store just feels like they are bullies, TBH. They dont tell you you need to KYC upfront. I was setting up my account on the tablet and didnt realize the image was so bad for my selfie and their customer support couldn’t care more. This is the ONLY time I have ever been rejected from KYC. Delete all my info please this app sucks.
2026-07-02	M.*****	À éviter si vous recherchez un processus KYC sérieux. Mon dossier a été traité par plusieurs interlocuteurs avec des demandes incohérentes, des exigences qui changeaient constamment et aucune explication claire sur les rejets répétés de mes documents. Après avoir transmis plusieurs documents personnels sensibles, j’ai perdu toute confiance dans leur procédure. Une expérience très décevante!
À éviter si vous recherchez un processus KYC sérieux. Mon dossier a été traité par plusieurs interlocuteurs avec des demandes incohérentes, des exigences qui changeaient constamment et aucune explication claire sur les rejets répétés de mes documents. Après avoir transmis plusieurs documents personnels sensibles, j’ai perdu toute confiance dans leur procédure. Une expérience très décevante!
2026-06-29	Se*****	I used to be able to transfer money to my us account until Swift disappeared. Why?
I used to be able to transfer money to my us account until Swift disappeared. Why?
2026-06-27	Ag*****	Worst customer service ever and the transfers doesn’t work
Worst customer service ever and the transfers doesn’t work
2026-06-27	So*****	Stop pushing your damn app every single day Jesus ChrisT. I just wanna check my balance. I don’t wanna upload a new app every single time I look at it
Stop pushing your damn app every single day Jesus ChrisT. I just wanna check my balance. I don’t wanna upload a new app every single time I look at it

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