KAST: Global USD Account

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This is, without a doubt, the worst banking app and the worst customer service experience I have ever had. Someone used my KAST card for unauthorized subscription charges. Instead of protecting me or resolving the issue quickly, my account ended up with a negative balance, and I was left dealing with constant declined transaction notifications. What disappointed me the most is the customer support. I explained my situation multiple times, waited for weeks, and had to keep chasing them just to get a reply. Every response felt automated, and no one actually solved my problem. The worst part is that I decided to close my account, but they won’t even let me do that. They keep asking for more information while my account remains open. It honestly feels like they’re making it unnecessarily difficult for customers to leave. A bank should make customers feel safe and supported, especially when fraud happens. Instead, I felt ignored, frustrated, and trapped. I have completely lost my trust in KAST. I would never recommend this app to anyone. If you value your money, your time, and responsive customer support, stay away from this service. It has been one of the most disappointing financial experiences I’ve ever had.