Petmeetly - Pet's Match Finder

I enjoy using the app as It’s easy to navigate through and prices are clear with no hidden fees. I look forward to using the app more and recommending it to friends and family.

I’m currently away at military training and attempted to cancel my membership before the renewal date. Unfortunately, due to limited service where I’m stationed, I wasn’t able to confirm the cancellation before the charge went through. As soon as I was able to access a location with stable service, I contacted customer support to explain the situation and formally request both a cancellation and a refund. The representative informed me that my membership was successfully canceled, but saying that they don’t know why I want to cancel and proceeding to mention the number of matches available to me. I reiterated that I would like a refund as well, especially since the renewal had only occurred a day prior and the service has not worked for me, none of the dogs were within my proximity and I haven’t been able to use the platform as intended. After making this request, communication from your team abruptly stopped. I find this extremely disappointing and unprofessional. I understand policies exist, but under these circumstances, I believe a refund is fair and reasonable. Please follow up with me regarding this request as soon as possible.