Reviews of Travel to Europe

By: European Union Apps App

List of user reviews and ratings for Travel to Europe

Total ratings

4.20 (Rating count: 685)

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Review summary

User reviews largely converge on reliability issues. Key problems include limited/unsupported entry points (Portugal/Lisbon, Sweden only), failure to generate QR codes, and non-functionality at Lisbon airport. Preregistration guidance is unclear, and the app is not integrated with EES. The chip reader is hard to use and there is no in-app passport scan, with some manual entry options mentioned only on other sites. Overall, critical features do not work as intended.

Pros

So fast and easy!

Cons

Cannot select departure/entry points for Portugal (Lisbon); Lisbon searches fail and Portugal options are not found (only Sweden appears as an entry point in some reviews).
App does not work at critical steps (no QR code generation at end; preregistration cannot be completed; Lisbon-related functionality failing).
Not integrated with the European Entry System (EES) and not functioning at Lisbon airport.
Registration timing and prerequisites are unclear/inconsistent (conflicting guidance about how far in advance you can register).
Chip reader is nearly unusable; directions are not helpful; no in-app passport scan (manual data entry referenced only on UK site).

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User Reviews

Recent rating average: 1.40

All time rating average: 4.20

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79% (46)

Date	Author	Comment
2026-08-25	mi*****	Couldn’t even get the app to recognize an airport, wouldn’t move forward in process, doesn’t work.
Couldn’t even get the app to recognize an airport, wouldn’t move forward in process, doesn’t work.
2026-08-21	pw*****	The app asked for a point of departure so I entered the airport code, name, city. None of them worked and there was no hint or other information to make a better choice.
The app asked for a point of departure so I entered the airport code, name, city. None of them worked and there was no hint or other information to make a better choice.
2026-08-20	BS*****	This is a useless app unless you’re traveling to Portugal or Sweden and then the lovely $9.99 charge showed up in my account despite never having actually used the app. Report is being filed with Apple, I strongly urge you not to download this app.
This is a useless app unless you’re traveling to Portugal or Sweden and then the lovely $9.99 charge showed up in my account despite never having actually used the app. Report is being filed with Apple, I strongly urge you not to download this app.
2026-08-20	ap*****	Works in only 2 countries
Works in only 2 countries
2026-08-19	kl*****	The app scanned my passport ok but could not recognize my face. And then the “retry” option fails to work. Very poor quality app
The app scanned my passport ok but could not recognize my face. And then the “retry” option fails to work. Very poor quality app
2026-08-11	ha*****	Hate the app and it is not clear what they want for what traveller.
Hate the app and it is not clear what they want for what traveller.
2026-08-10	EI*****	This only works if you’re traveling to Sweden or Portugal
This only works if you’re traveling to Sweden or Portugal
2026-08-06	Aa*****	There is absolutely nothing I was able to do to get the document scanner to read my passport. Tried different lighting, backgrounds, etc. Whatever I tried it said either some lines weren’t visible or there were too many reflections or some other weird message. Terrible technology. Maybe the point of this whole system is to discourage people from visiting Europe?
There is absolutely nothing I was able to do to get the document scanner to read my passport. Tried different lighting, backgrounds, etc. Whatever I tried it said either some lines weren’t visible or there were too many reflections or some other weird message. Terrible technology. Maybe the point of this whole system is to discourage people from visiting Europe?
2026-07-28	he*****	Scanner didn’t work on one of 5 passports
Scanner didn’t work on one of 5 passports
2026-07-22	RM*****	How to scan for my passport chip many times. Had to take a selfie at least 6 times. Not very reliable
How to scan for my passport chip many times. Had to take a selfie at least 6 times. Not very reliable