Reviews of Dunn Brothers

By: Plum Technologies LLC App

List of user reviews and ratings for Dunn Brothers

Total ratings

1.50 (Rating count: 66)

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Review summary

Across reviews, the Dunn Brothers iOS app is frequently criticized for reliability and feature failures rather than lack of content. The top pain points are broken rewards (points not earned or visible), login/OTP problems, unreliable location search, payment processing errors and inability to save cards, and missing or nonfunctional receipt scanning. A minority report usable features and note that coffee is still good and the new app may be more user-friendly than the old version, but overall users worry about churn due to repeated failures.

Pros

Coffee quality remains good and keeps customers coming back.
Some users find the new app more user-friendly than the old version.
Location search shows nearby Dunn Bros and allows ordering for some users.

Cons

Rewards/points are not being earned or recorded properly.
Persistent sign-in/OTP and login issues.
Location search/find near me unreliable; wrong or missing locations.
Repeated payment processing failures and inability to save payment methods.
Receipt scanning not working; manual entry not accepted.

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User Reviews

Recent rating average: 1.30

All time rating average: 1.50

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97% (29)

Date	Author	Comment
2026-08-10	Hs*****	Lost all me points from previous purchases because the app kept “glitching”. No one in my local Dunn store in Duluth MN did a thing to help, either.
Lost all me points from previous purchases because the app kept “glitching”. No one in my local Dunn store in Duluth MN did a thing to help, either.
2026-07-10	TH*****	Other than the app just not having as clean as a design as the last it took my points, and made me create a new account. Also coming from a design standpoint the front page is super cluttered and the top page icons are small, making it not a user-friendly design what so ever. I think this app is getting such bad feedback because a lot of us don’t have our rewards anymore/had to create a new account. Your silly if you think we are gonna spend $9 just to get a free drink for downloading the app…. when you took our rewards we had on our accounts previously. Good luck because it seems a lot of us aren’t doing business with you all anymore!
Other than the app just not having as clean as a design as the last it took my points, and made me create a new account. Also coming from a design standpoint the front page is super cluttered and the top page icons are small, making it not a user-friendly design what so ever. I think this app is getting such bad feedback because a lot of us don’t have our rewards anymore/had to create a new account. Your silly if you think we are gonna spend $9 just to get a free drink for downloading the app…. when you took our rewards we had on our accounts previously. Good luck because it seems a lot of us aren’t doing business with you all anymore!
2026-07-09	ar*****	I’ve been trying different coffee shops around me and I was excited to try this one out and the ease of customization was fairly nice. I got my order prepared, made and account, and when I went to checkout I realized I needed an actual physical card. Most websites let you pay with Google/Apple Pay and every other food service app I have used has as well. That has been a basic feature for years now and if it ever gets added I will definitely update my review, but as it stands I can’t say I’m happy with an app that doesn’t have access to one of the most common forms of payment.
I’ve been trying different coffee shops around me and I was excited to try this one out and the ease of customization was fairly nice. I got my order prepared, made and account, and when I went to checkout I realized I needed an actual physical card. Most websites let you pay with Google/Apple Pay and every other food service app I have used has as well. That has been a basic feature for years now and if it ever gets added I will definitely update my review, but as it stands I can’t say I’m happy with an app that doesn’t have access to one of the most common forms of payment.
2026-07-03	As*****	This is so disappointing because I genuinely love Dunn Bros. The location I visit is fantastic, and the staff are always friendly and amazing. This review is solely about the app not the coffee shop itself. Unfortunately, the app has been nothing but frustrating: 1. I've never been able to activate any of the deals they email me. 2. Somehow I recently lost all of my reward points after struggling to earn enough for a reward in the first place. 3. When I tried to submit a help ticket to report these issues, the app wouldn't even let me do that. 4. I've also never been able to place a carryout order because the app won't add items to my cart no matter how many times I try. At this point, the app is practically unusable. I love Dunn Bros and will keep supporting my local shop, but the app seriously needs attention. It's incredibly frustrating when the loyalty program and ordering features simply don't work.
This is so disappointing because I genuinely love Dunn Bros. The location I visit is fantastic, and the staff are always friendly and amazing. This review is solely about the app not the coffee shop itself. Unfortunately, the app has been nothing but frustrating: 1. I've never been able to activate any of the deals they email me. 2. Somehow I recently lost all of my reward points after struggling to earn enough for a reward in the first place. 3. When I tried to submit a help ticket to report these issues, the app wouldn't even let me do that. 4. I've also never been able to place a carryout order because the app won't add items to my cart no matter how many times I try. At this point, the app is practically unusable. I love Dunn Bros and will keep supporting my local shop, but the app seriously needs attention. It's incredibly frustrating when the loyalty program and ordering features simply don't work.
2026-06-26	Me*****	App keeps generating transaction declined errors when submitting payments. It seems like the API is sending multiple requests with the payment information and thus credit cards are being declined instantaneously. Closing, updating refreshing, app and phone does not resolve this issue.
App keeps generating transaction declined errors when submitting payments. It seems like the API is sending multiple requests with the payment information and thus credit cards are being declined instantaneously. Closing, updating refreshing, app and phone does not resolve this issue.
2026-06-06	Ta*****	Birthday rewards disappeared while making an order and never came back. Many drink when you select them “don’t exist”. Tried to write feedback on the app of my complaints and that didn’t even work. Everything about this app is horrible and now I’m not going to go.
Birthday rewards disappeared while making an order and never came back. Many drink when you select them “don’t exist”. Tried to write feedback on the app of my complaints and that didn’t even work. Everything about this app is horrible and now I’m not going to go.
2026-05-31	Pa*****	I have had so many issues with the new app. I was waiting to review to see if it got better the last couple month but now its been 3 days of me not even being able to place an order. This is not the first time it just didn’t even allow me to place an order. It took me months for it to save my payment information and doesn’t have Apple Pay. Even when it’s working properly the set up for adding items to order is not user friendly.
I have had so many issues with the new app. I was waiting to review to see if it got better the last couple month but now its been 3 days of me not even being able to place an order. This is not the first time it just didn’t even allow me to place an order. It took me months for it to save my payment information and doesn’t have Apple Pay. Even when it’s working properly the set up for adding items to order is not user friendly.
2026-05-28	Br*****	genuinely one of the worst app experiences i think ive ever come across
genuinely one of the worst app experiences i think ive ever come across
2026-04-25	li*****	Unfortunately I had to make a new account since when I entered my email it kept saying "user does not exist," but that wasn't a big deal to me. I'm able to use it just fine, locations near me pop up and I can order easily. I kinda feel bad for the app developer with all the really harsh wording in the negative reviews, hope you guys are doing okay and getting it figured out now, best of luck! ❤️
Unfortunately I had to make a new account since when I entered my email it kept saying "user does not exist," but that wasn't a big deal to me. I'm able to use it just fine, locations near me pop up and I can order easily. I kinda feel bad for the app developer with all the really harsh wording in the negative reviews, hope you guys are doing okay and getting it figured out now, best of luck! ❤️
2026-02-17	Th*****	The Dunn Bros rewards program app is completely unusable. I have been able to gather zero rewards since you switched to the new app. It makes me want to stop going there even though we love the coffee and have been loyal customers. When making a Dunn bros purchase, the app does not allow us (or the barista even) to enter the purchase to get any reward points. The app literally has one star as its rating at the App Store. I brought it up with Dun Bros employees and they just laugh and agree that it’s bad but don’t do anything. Can you please make this right before you lose all your loyal costumers?
The Dunn Bros rewards program app is completely unusable. I have been able to gather zero rewards since you switched to the new app. It makes me want to stop going there even though we love the coffee and have been loyal customers. When making a Dunn bros purchase, the app does not allow us (or the barista even) to enter the purchase to get any reward points. The app literally has one star as its rating at the App Store. I brought it up with Dun Bros employees and they just laugh and agree that it’s bad but don’t do anything. Can you please make this right before you lose all your loyal costumers?