Reviews of Dunn Brothers

By: Plum Technologies LLC

List of user reviews and ratings for Dunn Brothers

Total ratings

1.50 (Rating count: 54)

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Review summary

Across reviews, the Dunn Brothers iOS app is frequently criticized for reliability and feature failures rather than lack of content. The top pain points are broken rewards (points not earned or visible), login/OTP problems, unreliable location search, payment processing errors and inability to save cards, and missing or nonfunctional receipt scanning. A minority report usable features and note that coffee is still good and the new app may be more user-friendly than the old version, but overall users worry about churn due to repeated failures.

Pros

Coffee quality remains good and keeps customers coming back.
Some users find the new app more user-friendly than the old version.
Location search shows nearby Dunn Bros and allows ordering for some users.

Cons

Rewards/points are not being earned or recorded properly.
Persistent sign-in/OTP and login issues.
Location search/find near me unreliable; wrong or missing locations.
Repeated payment processing failures and inability to save payment methods.
Receipt scanning not working; manual entry not accepted.

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User Reviews

Recent rating average: 1.30

All time rating average: 1.50

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39% (21)

Date	Author	Comment
2026-04-25	li*****	Unfortunately I had to make a new account since when I entered my email it kept saying "user does not exist," but that wasn't a big deal to me. I'm able to use it just fine, locations near me pop up and I can order easily. I kinda feel bad for the app developer with all the really harsh wording in the negative reviews, hope you guys are doing okay and getting it figured out now, best of luck! ❤️
Unfortunately I had to make a new account since when I entered my email it kept saying "user does not exist," but that wasn't a big deal to me. I'm able to use it just fine, locations near me pop up and I can order easily. I kinda feel bad for the app developer with all the really harsh wording in the negative reviews, hope you guys are doing okay and getting it figured out now, best of luck! ❤️
2026-02-17	Th*****	The Dunn Bros rewards program app is completely unusable. I have been able to gather zero rewards since you switched to the new app. It makes me want to stop going there even though we love the coffee and have been loyal customers. When making a Dunn bros purchase, the app does not allow us (or the barista even) to enter the purchase to get any reward points. The app literally has one star as its rating at the App Store. I brought it up with Dun Bros employees and they just laugh and agree that it’s bad but don’t do anything. Can you please make this right before you lose all your loyal costumers?
The Dunn Bros rewards program app is completely unusable. I have been able to gather zero rewards since you switched to the new app. It makes me want to stop going there even though we love the coffee and have been loyal customers. When making a Dunn bros purchase, the app does not allow us (or the barista even) to enter the purchase to get any reward points. The app literally has one star as its rating at the App Store. I brought it up with Dun Bros employees and they just laugh and agree that it’s bad but don’t do anything. Can you please make this right before you lose all your loyal costumers?
2026-02-13	ma*****	I don’t like that you can’t save your card information, so I have to enter it in each time.
I don’t like that you can’t save your card information, so I have to enter it in each time.