BFT CONNECT

I used to use the Via app to get direct rides from here to there, but now that it's BFT Connect, it ONLY ever tells me to use the bus, which i would do with the far superior Transit app if I did. I called customer support but all they said was to delete and reinstall the app, which I have done multiple times and nothing has changed. My payment method is set to card, which you CANNOT use to ride the bus, so that's not the problem either. If all the app is now is a worse version of the Transit app, I have now reason to use it. FIX YOUR STUPID APP!!!!

Terrible app, Bft do better especially the drivers, they purposely don’t answer calls, And it constantly bugs out about “not being able” to find a driver. 0/10 Via was a way better app.

I rely on this app but it literally always gives me issues. The app is somehow always in high demand. I’ve cried so many tears and had so many panic attacks being stranded places, I’ve even missed many appointments thanks to this app. I’ve called the help twice and both times they said “they can’t do anything about it because they work for the bus,not the connect”. I am disabled and can’t walk around my neighborhood, the walk would be 40 minutes if I walked to the bus station. I literally call an hour early every time and they still find ways to not make it on time or constantly say”no available drivers” till I actually miss my appointments. I only gave 2 stars because your drivers are so kind and sweet and I appreciate them only. You need to hire more people to drive, I should not have ever had to miss so many things in my life when I call an hour early. It’s a curse to have to rely on this app, this app is my main push to work harder to get my own license.