BFT CONNECT

Name: BFT CONNECT
Rating: 4.4 (129 reviews)
Author: Via Transportation, Inc.

By: Via Transportation, Inc.

Tri-Cities on-demand transit

Features & Capabilities

BFT CONNECT delivers on-demand, corner-to-corner rides across six CONNECT zones in the Tri-Cities. Book from your phone, meet a driver at a nearby corner, and ride to popular destinations within the same zone—connecting with the BFT bus network for easy transfers.

SHARED. Our corner-to-corner algorithm matches riders headed the same direction, delivering the convenience and affordability of a private ride with the efficiency of a public option. AFFORDABLE. All rides are a pre-communicated low price, with passes and concessions for eligible riders. SUSTAINABLE. Sharing rides reduces vehicles and CO2 emissions, helping the Tri-Cities stay greener.

User Growth & Download Statistics

App Navigation & Mapping Privacy & Security Developer Tools

By:

Via Transportation, Inc.

Rating:

4.40

(129)

Version:

4.27.1 Last updated: 2026-04-29

Version code:

885048951

Creation date:

2024-03-18

Compatible devices:

Size:

124.21MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-27

Compare stats and ranking:

Ranking

# 139,740 ▼ 489

Other platforms

BFT CONNECT (v4.27.0)

6,608 4.67

(140)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Via Transportation, Inc.

Apple Apps Store

https://apps.apple.com/us/app/bft-connect/id6476562226

Website:

https://city.ridewithvia.com/bft-connect

User Reviews

Users praise the drivers as kind and professional and note occasional easy, affordable rides. However, the feedback is dominated by reliability problems: inconsistent driver availability, frequent app bugs, and boundary/zone limitations causing out-of-zone errors. Support is seen as insufficient by some. Overall, the app is valued for essential mobility but reliability issues significantly hinder experiences.

Pros

Drivers are kind, friendly, and professional.
Some rides are easy and straightforward when the service works.
Affordable transport option relative to alternatives (e.g., Uber).
Useful for mobility-impaired users relying on this service.

Cons

Inconsistent driver availability and long wait times, leading to missed appointments.
Frequent app reliability issues and bugs (not finding a driver, app not functioning).
Boundary/zone restrictions causing 'out of zone' messages or changed service areas.
Perceived insufficient customer support to resolve issues.

Recent reviews

Terrible app, Bft do better especially the drivers, they purposely don’t answer calls, And it constantly bugs out about “not being able” to find a driver. 0/10 Via was a way better app. this **** is horrible.

by fh*****, 2026-06-04

The app never works anymore. You can’t ever get a via. Where I live there is no bus so I have to rely on via and I’m constantly missing important things because it always says tap to retry.

by Jd*****, 2026-05-21

I used to use the Via app to get direct rides from here to there, but now that it's BFT Connect, it ONLY ever tells me to use the bus, which i would do with the far superior Transit app if I did. I called customer support but all they said was to delete and reinstall the app, which I have done multiple times and nothing has changed. My payment method is set to card, which you CANNOT use to ride the bus, so that's not the problem either. If all the app is now is a worse version of the Transit app, I have now reason to use it. FIX YOUR STUPID APP!!!!