Pergolux

Despite troubleshooting with Pergolux customer service for over a month, we could not get the mobile app to control the lights and heater via Bluetooth connection. It would pair, connect, and properly control them the first time. But the second you close the app or step away, it loses connection and error messages appear. The only way for it to work again was to remove the device from Bluetooth and pair the device again EVERY time. Pergolux thought it was the controller box itself so they sent a replacement but the issue continued. Therefore, either the controller box has a hardware design issue or the mobile app has a significant software bug despite my frequently updating to the most recent version of the app. The physical remote thankfully works but I’m worried what will happen if that stops working one day and the Bluetooth is this unreliable.

I want to love my Pergolux but I’ve been struggling with synching the remote. I’ve watched the help videos and no matter what I do, whenever I select either 1, 2, or 3, the louvers move, the lights turn on and the heater turns on. I can’t get each to align with its own number. So I always have to have the lights on when the Louvers are open, and can’t have the lights on when louvers closed.