Reviews of TurboTenant for Renters

By: TurboTenant, Inc. App

List of user reviews and ratings for TurboTenant for Renters

Total ratings

4.80 (Rating count: 12,425)

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Review summary

Most reviews criticize TurboTenant for renters due to reliability and cost. The top issues are: frequent bank-link failures and monthly re-linking; repeated login/authentication problems; high or confusing fees (convenience fees and card percentages); frequent crashes and new updates that log users out; and limited in-app multi-tenant chat. A few praise quick, easy payments when it works and the ability to split a payment across cards. Overall, bugs and fees overshadow the app’s convenience, with many renters preferring the web version or other options.

Pros

Quick and easy rent payments when the system is functioning.
Split payment capability across two cards to ensure rent is paid.
Some reviewers call it a great app when it works, indicating potential usefulness.

Cons

Frequent bank linking/disconnecting requiring monthly relinking, causing delays and potential late fees.
Repeated login/authentication problems and constant sign-in requirements.
High or confusing fees (convenience fees and card-processing percentages).
Frequent crashes, loading issues, and updates that log users out.
Limited in-app multi-tenant chat and communication with landlords; reliance on a single thread view.

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User Reviews

Recent rating average: 2.00

All time rating average: 4.80

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67% (52)

Date	Author	Comment
2026-08-17	Pl*****	This has been the worst app I have ever had to use for renting. Everything expires and overall screws me over when trying to pay for rent. When my banking information expires it never registers when I register the bank until 5 years later making it more difficult for me to pay rent. No app should make paying rent this much of hassle.
This has been the worst app I have ever had to use for renting. Everything expires and overall screws me over when trying to pay for rent. When my banking information expires it never registers when I register the bank until 5 years later making it more difficult for me to pay rent. No app should make paying rent this much of hassle.
2026-08-07	EG*****	I have over 7000$ in credit on your app and yet I can’t access it to pay my rent .WHY?
I have over 7000$ in credit on your app and yet I can’t access it to pay my rent .WHY?
2026-07-29	BJ*****	Most convenient way to handle rent.
Most convenient way to handle rent.
2026-07-26	li*****	I’ve not had any issues with my rent being paid on time to my landlord. This is a big relief not having to pay all at once so I can balance bills and have money for gas or groceries
I’ve not had any issues with my rent being paid on time to my landlord. This is a big relief not having to pay all at once so I can balance bills and have money for gas or groceries
2026-07-18	Oh*****	Doesn’t remember your username so you have to re-sign in every time. I don’t know what this new AI maintenance request assistant thing is but get rid of it. It’s a waste of time. In the time it takes me to get around the stupid thing I could have already submitted my maintenance request and been done.
Doesn’t remember your username so you have to re-sign in every time. I don’t know what this new AI maintenance request assistant thing is but get rid of it. It’s a waste of time. In the time it takes me to get around the stupid thing I could have already submitted my maintenance request and been done.
2026-07-18	Li*****	App was okay until they added an AI maintenance bot that makes putting in work orders not only way more annoying but also takes more of my time.
App was okay until they added an AI maintenance bot that makes putting in work orders not only way more annoying but also takes more of my time.
2026-07-09	33*****	Constant updates are very frustrating, making the monthly use of the app more delayed.
Constant updates are very frustrating, making the monthly use of the app more delayed.
2026-07-07	Li*****	I had already used my credit card to pay the initial application fee, so it was saved as my existing payment method. When it came time to pay my security deposit and first month's rent, I simply selected that saved card. At no point during checkout was I told that a 3.9% processing fee would be added. When I contacted TurboTenant, I was told the fee is disclosed on a different page and when adding a new payment method—but not when using a card that's already saved. Even the chatbot acknowledged it would be helpful to display the fee before submitting payment. Despite that, TurboTenant refused to refund the fee or allow me to cancel the transaction and pay by bank account instead. Charging customers nearly $200 without a clear, final warning before they authorize payment is poor design and an unfair customer experience. A simple confirmation showing the processing fee before payment would prevent this from happening to others.
I had already used my credit card to pay the initial application fee, so it was saved as my existing payment method. When it came time to pay my security deposit and first month's rent, I simply selected that saved card. At no point during checkout was I told that a 3.9% processing fee would be added. When I contacted TurboTenant, I was told the fee is disclosed on a different page and when adding a new payment method—but not when using a card that's already saved. Even the chatbot acknowledged it would be helpful to display the fee before submitting payment. Despite that, TurboTenant refused to refund the fee or allow me to cancel the transaction and pay by bank account instead. Charging customers nearly $200 without a clear, final warning before they authorize payment is poor design and an unfair customer experience. A simple confirmation showing the processing fee before payment would prevent this from happening to others.
2026-07-02	Aw*****	Glitchy and not very well designed.
Glitchy and not very well designed.
2026-07-02	ki*****	i genuinely hope i never have to use this app with another landlord ever again lol. monthly updates do seemingly nothing. by far the worst part of this app is that i can’t just submit a work order, i have to describe my issue to an ai chat bot, which tells me three times to solve the problem myself (like i didnt already try that before resorting to submitting a work order) and then rewrites a less detailed summary of what the actual issue is. i don’t understand how that is helpful for the landlord. this is required every time you submit a work order. honestly the interface of the rest of the app isn’t terrible but that genuinely makes me so mad! the app also requires you to reset your password at some point (no face id option as far as i know) which is super annoying because i can never remember my new password. i shouldn’t have to change my password every 8 months for no reason. it just makes the app inconvenient, especially since you don’t stay logged in and you can’t select a “remember me” option when logging in.
i genuinely hope i never have to use this app with another landlord ever again lol. monthly updates do seemingly nothing. by far the worst part of this app is that i can’t just submit a work order, i have to describe my issue to an ai chat bot, which tells me three times to solve the problem myself (like i didnt already try that before resorting to submitting a work order) and then rewrites a less detailed summary of what the actual issue is. i don’t understand how that is helpful for the landlord. this is required every time you submit a work order. honestly the interface of the rest of the app isn’t terrible but that genuinely makes me so mad! the app also requires you to reset your password at some point (no face id option as far as i know) which is super annoying because i can never remember my new password. i shouldn’t have to change my password every 8 months for no reason. it just makes the app inconvenient, especially since you don’t stay logged in and you can’t select a “remember me” option when logging in.