Reviews of JACK - Casino, Promos & Offers

By: JACK ENTERTAINMENT LLC App

List of user reviews and ratings for JACK - Casino, Promos & Offers

Total ratings

4.60 (Rating count: 1,283)

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Review summary

User reviews praise the app for ease of use and for consolidating access to both JACK casinos, plus helpful promo and loyalty features. However, recurring issues undermine reliability: the app often crashes or is slow after updates, users report sign-in and account login problems (including being logged out or shown as someone else), and several features (kiosk games, mobile ordering) fail to load. Promo notifications and in-app messages sometimes don’t open or require navigating to a web login, which adds friction. Overall, solid concept with room for reliability improvements.

Pros

Easy to use and navigate, with quick access to needed features.
Consolidates access to both Cleveland and Thistle Down casinos in a single app.
Promotions, events, and offers tracking helps users stay engaged.
Loyalty features, such as login and points tracking, enhance the experience.
Overall positive app experience with favorable impressions of JACK's brand.

Cons

Frequent performance issues: app crashes, extremely slow loading, and degradation after updates.
Login and account reliability problems, including being logged out and warnings of another user.
Some features fail to load or work, such as the new member kiosk game and mobile ordering.
Promotions/notifications are not always usable, with offers not opening and prompts redirecting to web login.

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User Reviews

Recent rating average: 2.60

All time rating average: 4.60

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46% (23)

Date	Author	Comment
2026-01-18	ra*****	Obvious goy jew rig. Take it as you’d like
Obvious goy jew rig. Take it as you’d like
2025-12-23	Lu*****	Down loaded five times. Worked fine before . Luck7113
Down loaded five times. Worked fine before . Luck7113
2025-10-29	Lu*****	Great
Great
2025-09-21	We*****	I love it
I love it
2025-09-13	an*****	App kicks me out every time I sign into Thistledown location and sometimes downtown location. States someone else is logged into my account and I know I’m the only person logged into it.
App kicks me out every time I sign into Thistledown location and sometimes downtown location. States someone else is logged into my account and I know I’m the only person logged into it.
2025-08-30	da*****	The app literally doesn’t work. The new member kiosk game never loads. The mobile ordering section never takes you to the page where you can order. It’s not a network issue because I can access other apps and websites fine.
The app literally doesn’t work. The new member kiosk game never loads. The mobile ordering section never takes you to the page where you can order. It’s not a network issue because I can access other apps and websites fine.
2025-04-06	Ha*****	Downloaded the app for my new member free play but that part of the app doesn’t work, conveniently. I have been trying for 3 days and it just leaves a blank screen. Besides the app, the Thistledown location has very tight machines, I hardly ever see people win anything.
Downloaded the app for my new member free play but that part of the app doesn’t work, conveniently. I have been trying for 3 days and it just leaves a blank screen. Besides the app, the Thistledown location has very tight machines, I hardly ever see people win anything.
2025-04-03	om*****	Not working on iPhone. It stuck on loading screen. App needs to be updated.
Not working on iPhone. It stuck on loading screen. App needs to be updated.
2025-03-25	He*****	Very enjoyable app for the best casino in Ohio!
Very enjoyable app for the best casino in Ohio!
2025-02-09	Wh*****	I love coming to Jack’s. It’s comfortable. People are nice. It’s a good getaway for a day.
I love coming to Jack’s. It’s comfortable. People are nice. It’s a good getaway for a day.