Reviews of Clearlight® Sauna Connect 5GHz

By: Clearlight Sauna

List of user reviews and ratings for Clearlight® Sauna Connect 5GHz

Total ratings

1.40 (Rating count: 48)

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Review summary

Overall, the app is widely criticized for reliability and usability. The most recurring issues are connectivity failures (the app often can't find or connect to the sauna), slow and non‑responsive UI, and an outdated, hard-to-use design. Some users report temporary improvements after hardware upgrades (5 GHz power supply) and using a new app, enabling remote startup and basic monitoring. A minority note helpful support and hardware replacement, but many reviews describe updates that break functionality and persistent problems blocking normal use.

Pros

Remote start/control of the sauna when the app is functioning
Ability to monitor sauna warm‑up remotely
Some users see working connectivity after hardware upgrades and the new 5GHz app
Company has provided hardware replacement/support that addressed issues for some customers

Cons

Chronic connectivity failures: app cannot find or connect to the sauna and disconnects frequently
Slow, non‑responsive, and clunky UI with an outdated UX
Updates often break functionality or create new issues; confusion between 2.4 GHz and 5 GHz
In many cases a hardware upgrade (power supply) is needed to even get the app working
Customer support is frequently criticized as unresponsive or ineffective

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User Reviews

Recent rating average: 1.80

All time rating average: 1.40

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89% (25)

Date	Author	Comment
2025-12-26	lh*****	First, I would like to say I have shared the experiences of many of the negative reviewers and tried my of the suggested fixes without success. As a result, I contacted the company and spoke to a real person (the sales person that helped with the purchase) who explained the company has resolved the issue recently by replacing the power supply box. They sent me a replacement box without charge. I had our electrician do the swap as the very clear instructions seemed daunting to me. The electrician confirmed it was very straightforward and maybe spent a total of 40 mins on the whole job. I did have to contact Clearlight's support line to get the app up and running, more from user error at my end but the NEW 5 GHZ app is working PERFECTLY. The most important part is to delete the old app and set up a new account using a different email. The app has been working as expected now, allowing for remote start up and allowing for the sauna to stay on for extended hours beyond the 1 hr manual setting. It’s wonderful! Anyway, I’m writing this because I love the sauna and the company has addressed the issue that has caused a lot of frustration for sometime. Having the working app is the icing on the cake for a great product.
First, I would like to say I have shared the experiences of many of the negative reviewers and tried my of the suggested fixes without success. As a result, I contacted the company and spoke to a real person (the sales person that helped with the purchase) who explained the company has resolved the issue recently by replacing the power supply box. They sent me a replacement box without charge. I had our electrician do the swap as the very clear instructions seemed daunting to me. The electrician confirmed it was very straightforward and maybe spent a total of 40 mins on the whole job. I did have to contact Clearlight's support line to get the app up and running, more from user error at my end but the NEW 5 GHZ app is working PERFECTLY. The most important part is to delete the old app and set up a new account using a different email. The app has been working as expected now, allowing for remote start up and allowing for the sauna to stay on for extended hours beyond the 1 hr manual setting. It’s wonderful! Anyway, I’m writing this because I love the sauna and the company has addressed the issue that has caused a lot of frustration for sometime. Having the working app is the icing on the cake for a great product.
2025-12-21	19*****	The company needs to put some funds into the app. This app is extremely low quality and doesn’t work half the time.
The company needs to put some funds into the app. This app is extremely low quality and doesn’t work half the time.
2025-11-17	Fi*****	The fact that they charge as much as they charge for a sauna and have this bad of an app is crazy. It’s 2025, almost 2026. Get with it Clearlight.
The fact that they charge as much as they charge for a sauna and have this bad of an app is crazy. It’s 2025, almost 2026. Get with it Clearlight.
2025-11-11	An*****	This app is totally useless.
This app is totally useless.
2025-10-31	kc*****	Terrible - constantly disconnects from Wi-Fi even though the Wi-Fi is less than 10 feet away from the sauna so I am constantly having to reset it up sometimes every day sometimes once a week. Would be nice if it connected to Wi-Fi in such a way that I didn’t have to be home to actually set the reserve feature.
Terrible - constantly disconnects from Wi-Fi even though the Wi-Fi is less than 10 feet away from the sauna so I am constantly having to reset it up sometimes every day sometimes once a week. Would be nice if it connected to Wi-Fi in such a way that I didn’t have to be home to actually set the reserve feature.
2025-10-11	as*****	Connected no problem and lets me turn on sauna remotely and monitor warm up time. Well done, notifications would be nice as an added feature to be alerted when it hits desired temp.
Connected no problem and lets me turn on sauna remotely and monitor warm up time. Well done, notifications would be nice as an added feature to be alerted when it hits desired temp.
2025-09-15	Ca*****	Hard to understand, and I think I’m pretty capable when it comes to tech. I did all that was instructed, and more. Hard to believe how terrible this app is to get to work. Do better Clearlight! You’re right in the middle of some of the best colleges in the country that excel in tech, and yet you can’t figure this out. So much money for a sauna, and such a pathetic app to dump on your customers base. Acknowledge some get lucky, but they are few and far between…
Hard to understand, and I think I’m pretty capable when it comes to tech. I did all that was instructed, and more. Hard to believe how terrible this app is to get to work. Do better Clearlight! You’re right in the middle of some of the best colleges in the country that excel in tech, and yet you can’t figure this out. So much money for a sauna, and such a pathetic app to dump on your customers base. Acknowledge some get lucky, but they are few and far between…
2025-09-11	Ip*****	For a company with a great product that would seem to be doing well, it is amazing they can’t release a basic app in 2025 when apps have been around for 2008! Spend a small amount of money for what should be a basic app!
For a company with a great product that would seem to be doing well, it is amazing they can’t release a basic app in 2025 when apps have been around for 2008! Spend a small amount of money for what should be a basic app!
2025-05-16	Ky*****	I have been in contact with support. I have removed the app, re downloaded the, etc. Still does not work.
I have been in contact with support. I have removed the app, re downloaded the, etc. Still does not work.
2025-04-16	Sz*****	Another update came out and it just completely took off the app from the iOS system. now it won’t even work. This company makes millions of dollars and they can’t hire somebody for $30,000 to make them a decent app. Ridiculous.
Another update came out and it just completely took off the app from the iOS system. now it won’t even work. This company makes millions of dollars and they can’t hire somebody for $30,000 to make them a decent app. Ridiculous.