Reviews of Community National Bank

By: COMMUNITY NATIONAL BANK (INC) App

List of user reviews and ratings for Community National Bank

Total ratings

4.50 (Rating count: 320)

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Review summary

Users praise CNB's app for its ease of use, user-friendly design, and helpful customer service, plus a polished, feature-rich interface. However, many reviews highlight reliability issues after updates—outages, login failures, and slow performance—along with missing features like dark mode, virtual cards, and instant balance. Some flows (e.g., Zelle) are reported as cumbersome. Overall, the app excels in usability but struggles with stability and feature parity after updates.

Pros

Easy to use with a user-friendly, streamlined interface.
Excellent and responsive customer service.
Feature-rich experience with easy navigation and helpful notifications.
Polished new app design with added capabilities like card management.
Accessible and quick to monitor accounts and manage settings.

Cons

Frequent outages and login/access failures after updates.
Slow performance and long loading times; the app often spins.
Missing or removed features in the new app (no dark mode, no virtual card, no instant balance).
Persistent instability and cases where the app won't load or is unusable for days.
Zelle access and other essential flows feel harder to use after updates.

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User Reviews

Recent rating average: 4.50

All time rating average: 4.50

Upgrade to see all 32 reviews

38% (12)

Date	Author	Comment
2026-06-25	Yo*****	The app is great as well as the staff that help you.
The app is great as well as the staff that help you.
2025-07-30	ti*****	Easy to use
Easy to use
2025-07-20	Ba*****	Could yall please remove the red bar at top that says click on a tile to view transactions. I think everyone gets that by now
Could yall please remove the red bar at top that says click on a tile to view transactions. I think everyone gets that by now
2025-07-01	JO*****	Always get my problems solved
Always get my problems solved
2025-05-23	GA*****	Amazing
Amazing
2025-05-05	da*****	CNB is an excellent choice for banking needs, ease of the app and efficiency to do what you need to are top notch!
CNB is an excellent choice for banking needs, ease of the app and efficiency to do what you need to are top notch!
2025-04-11	Ja*****	Excellent customer service. App is super user-friendly.
Excellent customer service. App is super user-friendly.
2025-04-10	sa*****	App do not show updates in a timely fashion
App do not show updates in a timely fashion
2025-04-04	JJ*****	Great job.
Great job.
2025-02-26	je*****	Great service. Friendly atmosphere!
Great service. Friendly atmosphere!