CNB Texas(New)

Why every time I get out of the app I have to logged in every time like I’m using a new device I’m so tired .

I can never log into the app. One minute it’s easy and works fine the next it always says internet or user authentication error and won’t give me an option to change password since I forgot mine to try logging in online non through the app. It’s been like this for months and it’s so irritating. The app is constantly down like this. It’s definitely on there end. CNB of Texas FIX IT!

First of all, no one has Touch ID on their phones anymore so Touch ID needs to say Biometric set up or Face ID. Secondly, it would be so much more helpful if the app showed a continual change in balance after every transaction, meaning not just show balance up top where I can not tell if there has been a change or not but to actually show the balance after every transaction as an ongoing change, listed along with deposits and withdraws. My other bank app has that feature and it is so much better in that there is no confusion in when a mobile deposit is actually deposited or if it is still sitting under pending. I don’t always receive a notification when a mobile deposit goes through. Thirdly, when I make a mobile deposit after business hours, the transaction receipt shows that there is zero amount available, however when I speak to someone at the bank, they tell me that I did receive a certain amount up front; If there was an actual balance after every transaction, there would be zero confusion and I would not have to take a screen shot of the transaction after after mobile deposit. A running balance, just as it would be kept in a check book would eliminate all doubt!