Summer Health

Their solution was to bring my kid in to urgent care. Waste of money.

I paid $40 to use Summer Health’s urgent care SMS service, which claims to offer fast response times. I was seeking help for my son and never heard back from anyone until the next day. By then, I had already turned to another urgent care service for help. I reached out to Summer Health requesting a refund and never received a response. When I checked my portal, I noticed that the doctor assigned to my son’s case actually wrote “fraud” in the medical summary section—where a diagnosis is normally placed. That’s beyond unprofessional and ironic, considering they’re the ones committing the fraud here. They’ve refused to refund my $40 and claim the only way to contact them about the issue is to pay another $40 to start a new session. Please don’t waste your time or money. You’re better off going to a local urgent care office or finding a reputable Telehealth service with verified reviews. Parents deserve better.

I never review anything but since this comes to my child’s health, I will. The bedside manner of these doctors are questionable, and how they speak to you. I felt blamed over a medication not working for my son, by them saying “it should’ve worked. I would use it again”. I’m quoting them. It felt weird and not right. Some medicine doesn’t work for some People, kids included, and sometimes it can make them worse. Don’t question that.