Reviews of Cortland Connect

By: CORTLAND PARTNERS, LLC

List of user reviews and ratings for Cortland Connect

Total ratings

4.90 (Rating count: 4,608)

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Review summary

Pros include responsive, professional management and an easy-to-use app with rent payment as a key perk, plus positive notes about Cortland communities. Cons center on reliability and maintenance gaps: frequent slowdowns/crashes and login problems; maintenance requests that fail to submit or update; auto-logout when switching apps and lost progress; and form/navigation issues that hinder data entry. Overall, users praise staff and housing quality but report persistent app reliability and feature gaps.

Pros

Supportive and professional property management team that addresses concerns quickly.
App is user-friendly and easy to use when functioning.
Convenience of paying rent through the app.
Positive remarks about Cortland communities and living environments.

Cons

Auto-logout and loss of progress when switching to banking apps; inability to copy/paste bank details and re-enter PIN.
Maintenance requests often fail or are not submitted correctly; requests don’t update, show errors, or disappear; photos may fail to upload.
App reliability issues (slow performance, crashes, login problems, force quits).
Form/navigation problems (inability to scroll to bottom of long forms, hard-to-use fillable forms).

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User Reviews

Recent rating average: 3.50

All time rating average: 4.90

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0% (9)

Date	Author	Comment
2026-04-06	SW*****	Excellent Management team at Cortland Highcroft!!!
Excellent Management team at Cortland Highcroft!!!
2026-03-06	M2*****	It’s ok but could use improvements. The payment part where it shows your balance after putting in your pin or making a payment doesn’t stay on the page when you get out of the screen & switch to another app like to get your bank info so you have to write it down otherwise you’ll have to reput your pin again to go back to the balance or payment screen part. This is my 3rd transfer at Cortland Onion Creek in Austin, Texas & everytime after I transfer it doesn’t update to my new unit # and I start seeing maintenance request from the tenant living in my previous unit. The office has to end up opening a ticket to get it fixed. Now, i can’t even submit maintenance requests because every time i do, it gives me an error so I have to call instead, or go in person to the office. It’s kind of annoying.
It’s ok but could use improvements. The payment part where it shows your balance after putting in your pin or making a payment doesn’t stay on the page when you get out of the screen & switch to another app like to get your bank info so you have to write it down otherwise you’ll have to reput your pin again to go back to the balance or payment screen part. This is my 3rd transfer at Cortland Onion Creek in Austin, Texas & everytime after I transfer it doesn’t update to my new unit # and I start seeing maintenance request from the tenant living in my previous unit. The office has to end up opening a ticket to get it fixed. Now, i can’t even submit maintenance requests because every time i do, it gives me an error so I have to call instead, or go in person to the office. It’s kind of annoying.
2026-02-23	ca*****	I just moved in, notified Michele about a list of concerns I had, and almost everything was addressed within 2 hours. Based on previous experience with property managers, I couldn’t believe it. They deserve a lot of credit for caring about the residents and they back it up!
I just moved in, notified Michele about a list of concerns I had, and almost everything was addressed within 2 hours. Based on previous experience with property managers, I couldn’t believe it. They deserve a lot of credit for caring about the residents and they back it up!