Reviews of VoRide by Votran

By: Via Transportation, Inc. App

List of user reviews and ratings for VoRide by Votran

Total ratings

4.80 (Rating count: 512)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Apple App Store

View and respond to reviews directly on the store page.

Visit

Review summary

VoRide by Votran shows mixed sentiment. Pros: easy-to-use app, affordable fares (including $2 rides), and friendly drivers, with some reports of reliability. Cons: unreliable ride availability (frequent 'no rides' and long waits), GPS/drop-off issues that create safety hazards (unclear pickup locations, drops across busy streets), and not being door-to-door (intersections-only pickups). Safety concerns about shared rides and occasional customer-service frustrations also appear. Overall, improvements in reliability and safety handling are needed to balance the positives.

Pros

Easy-to-use app / user-friendly interface
Affordable fares (including $2 rides)
Friendly drivers
Reliable / efficient service (in some experiences)

Cons

Unreliable ride availability (frequent 'no rides' and long waits)
GPS / drop-off issues causing safety hazards (unclear pickup locations, drops across busy streets)
Not door-to-door service (pickup/drop-off only at intersections)
Safety concerns about shared rides and occasional customer-service frustrations

Upgrade to see all 25 reviews

User Reviews

Recent rating average: 1.40

All time rating average: 4.80

Upgrade to see all 25 reviews

56% (14)

Date	Author	Comment
2026-08-15	li*****	The GPS on this is so bad, it’ll have you walking across the busiest streets possible because it’s hideously dumb AI cant figure out where the actual location is. At the very least make the GPS moveable like Uber or Lyft. Is the low fee really worth it when you’re risking getting hit by a car??? Fix it. I can’t believe they took buses away for this terrible service. Rides are never available anyway. So unreliable especially for work purposes. How are disabled and elderly meant to walk a block for their ride? Wtf!
The GPS on this is so bad, it’ll have you walking across the busiest streets possible because it’s hideously dumb AI cant figure out where the actual location is. At the very least make the GPS moveable like Uber or Lyft. Is the low fee really worth it when you’re risking getting hit by a car??? Fix it. I can’t believe they took buses away for this terrible service. Rides are never available anyway. So unreliable especially for work purposes. How are disabled and elderly meant to walk a block for their ride? Wtf!
2026-01-22	ka*****	The app can make it unclear which side of the road the pickup is on. If you are on the wrong side of the road, the driver waits for you to cross. It doesn’t matter if there is no crosswalk anywhere nearby or the road is busy or it is a main road. They will make you jaywalk or miss your ride. Someone is going to get hurt doing this. It is a safety hazard. The app should make it clearer where to go or the driver should go across the street for you. When your driver’s route passes over the road you are being picked up on more than once, you can’t tell what direction the car is coming from which makes it impossible to know where to wait to be picked up.
The app can make it unclear which side of the road the pickup is on. If you are on the wrong side of the road, the driver waits for you to cross. It doesn’t matter if there is no crosswalk anywhere nearby or the road is busy or it is a main road. They will make you jaywalk or miss your ride. Someone is going to get hurt doing this. It is a safety hazard. The app should make it clearer where to go or the driver should go across the street for you. When your driver’s route passes over the road you are being picked up on more than once, you can’t tell what direction the car is coming from which makes it impossible to know where to wait to be picked up.
2026-01-11	st*****	The prices are same as you take taxi
The prices are same as you take taxi
2026-01-08	On*****	You can’t even get a ride these days because too many people use it. Why do people use it now? for efficient reasons or because they can’t afford to use Lyft or anything no. They use it as a choice because it’s cheaper. I feel as though it should be for people who are unable to afford when Lyft gets too expensive but now people are just using it because it’s cheaper than Lyft so they can save money. So then the people who actually have to use it cause they don’t have a choice can’t.
You can’t even get a ride these days because too many people use it. Why do people use it now? for efficient reasons or because they can’t afford to use Lyft or anything no. They use it as a choice because it’s cheaper. I feel as though it should be for people who are unable to afford when Lyft gets too expensive but now people are just using it because it’s cheaper than Lyft so they can save money. So then the people who actually have to use it cause they don’t have a choice can’t.
2026-01-05	dh*****	I have tried on more than 10 separate occasions to order a ride. Every single time it says “no rides available”. The ONE time I EVER got a ride, the driver kicked me out in the middle of MOVING CARS and drove away. This app sucks!
I have tried on more than 10 separate occasions to order a ride. Every single time it says “no rides available”. The ONE time I EVER got a ride, the driver kicked me out in the middle of MOVING CARS and drove away. This app sucks!
2026-01-01	Ta*****	Downloaded because I was told VoRide could get me from downtown Deland to the Sunrail station that’s right there. NOPE I open the app and it basically says “Not available because public transportation here is great”. Bull! I tried to catch the bus, nope they’re done for the night. But the Voride app insists I take the bus. Ended up just going with Uber. Don’t waste your time with this it’s completely useless.
Downloaded because I was told VoRide could get me from downtown Deland to the Sunrail station that’s right there. NOPE I open the app and it basically says “Not available because public transportation here is great”. Bull! I tried to catch the bus, nope they’re done for the night. But the Voride app insists I take the bus. Ended up just going with Uber. Don’t waste your time with this it’s completely useless.
2025-11-12	Ms*****	At first this app was great, the gps was iffy but if you told the driver that your destination was actually across the street rather than where the gps told them to drop you off, they’d do the courtesy of leaving you at your actual intended destination. Apparently, they’ve recently told the drivers they're not allowed to change the drop off or pickup destination WHATSOEVER. If you’re going to do that, fix your crazy gps so you can actually get dropped of where you need to be. Ill place the pin of my dropoff PRECISELY where it needs to be, and I keep getting dropped off across two busy streets and the drivers cannot just take me there. I’ve almost been ran over once because I had to cross those two streets. Another instance is that instead of being picked up at my location, its now making me walk a distance uphill to reach my driver. Fun fact, between that time someone kept trying to pretend to be an uber driver to pick me up while I repeatedly said no. I was actively on the phone with my driver, but they wouldn't pick me up cause I needed to walk to them. Im a small, young girl. I weigh 100 pounds. this is ridiculous. This is so dangerous considering you have people who are as young as 13 using this app. Start worrying about your user safety. In the meantime, I will be switching to uber, even if its a higher price.
At first this app was great, the gps was iffy but if you told the driver that your destination was actually across the street rather than where the gps told them to drop you off, they’d do the courtesy of leaving you at your actual intended destination. Apparently, they’ve recently told the drivers they're not allowed to change the drop off or pickup destination WHATSOEVER. If you’re going to do that, fix your crazy gps so you can actually get dropped of where you need to be. Ill place the pin of my dropoff PRECISELY where it needs to be, and I keep getting dropped off across two busy streets and the drivers cannot just take me there. I’ve almost been ran over once because I had to cross those two streets. Another instance is that instead of being picked up at my location, its now making me walk a distance uphill to reach my driver. Fun fact, between that time someone kept trying to pretend to be an uber driver to pick me up while I repeatedly said no. I was actively on the phone with my driver, but they wouldn't pick me up cause I needed to walk to them. Im a small, young girl. I weigh 100 pounds. this is ridiculous. This is so dangerous considering you have people who are as young as 13 using this app. Start worrying about your user safety. In the meantime, I will be switching to uber, even if its a higher price.
2025-09-29	El*****	Awesome app, easy to use and convenient rides!
Awesome app, easy to use and convenient rides!
2025-08-08	Da*****	Useless and unreliable service
Useless and unreliable service
2025-07-24	je*****	I’ve tried this app multiple times and here I am deleting it again as there are never any rides.
I’ve tried this app multiple times and here I am deleting it again as there are never any rides.