Reviews of Eastern Bank Mobile Banking

By: Eastern Bank App

List of user reviews and ratings for Eastern Bank Mobile Banking

Total ratings

4.80 (Rating count: 6,317)

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Review summary

Users praise the new app for its improvement over the old version and its clean design, especially on tablets, but multiple recurring issues temper the experience: oversized fonts after updates, unreliable mobile deposits, login/account management frustrations, and occasional stability problems. The core banking tasks are functional, yet reliability and UI consistency need attention to restore a seamless experience.

Pros

New Eastern Bank Mobile Banking app is a big improvement over the old version with a clean, simple design and easy navigation.
Core functionality works for basic banking tasks.
Tablet/iPad UI is appreciated with a large-screen-friendly design.
Positive sentiment from users transitioning from HarborOne who like the app.

Cons

Fonts are excessively large after updates, reducing readability across devices.
Mobile check deposit has frequent issues (inability to edit typed amounts, decimal input problems, deposit errors).
Sign-in and multi-account access problems (frequent login issues, difficulty logging out/in with different usernames).
App stability issues, including crashes and instances of duplication or auto-deletion on iPhone.
Some deposits show as completed before they are actually processed.

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User Reviews

Recent rating average: 2.40

All time rating average: 4.80

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58% (32)

Date	Author	Comment
2026-08-12	Fo*****	Even though I like the bank, I don’t recommend the app. I had to go through the sign in process several times during a month vacation in Morocco. I didn’t have access to check my balance which prevented me from enjoying my time with my kids.
Even though I like the bank, I don’t recommend the app. I had to go through the sign in process several times during a month vacation in Morocco. I didn’t have access to check my balance which prevented me from enjoying my time with my kids.
2026-07-22	Th*****	After the collab with EasternBank and HarborOne, i’ve been unable to log into my account and I can’t even check how much money I have left in my account unless I transfer all of it to Venmo. I have emailed one of the workers that originally helped my create my HarborOne account and she hasn’t responded at all. For the past months I’ve been trying to login and it keeps saying account unavailable if I do it through the EasternBank login, but if I do it for the “Coming from HarborOne” option it continuously said that my account was locked. I have no availability of my account and I don’t know what’s currently happening with it unless mail comes in that would tell me how much I have left.And now I was given a new card from Eastern Bank and they still wouldn’t let me into my account.
After the collab with EasternBank and HarborOne, i’ve been unable to log into my account and I can’t even check how much money I have left in my account unless I transfer all of it to Venmo. I have emailed one of the workers that originally helped my create my HarborOne account and she hasn’t responded at all. For the past months I’ve been trying to login and it keeps saying account unavailable if I do it through the EasternBank login, but if I do it for the “Coming from HarborOne” option it continuously said that my account was locked. I have no availability of my account and I don’t know what’s currently happening with it unless mail comes in that would tell me how much I have left.And now I was given a new card from Eastern Bank and they still wouldn’t let me into my account.
2026-06-22	th*****	Trashhhhhhhh please don’t download
Trashhhhhhhh please don’t download
2026-05-21	my*****	Paul
Paul
2026-05-18	Je*****	When my original local bank was taken over by Eastern Bank I had to go into the bank in person for a new banking card and help w/ app but I hours after receiving my new debit card from bank noticed via notification that 300$ had been taken out of my account via atm! I never use ATM and was shocked so called immediately the main bank bc the manager of the bank in abington Massachusetts was the lady that actually Made my new debit card right there at bank only for me to find out later that evening that not only did she take 300$ she made two debit cards gave me one and took one herself also after pulling 300$ from my account she turned around and used the extra card hours later at cvs a pharmacy i dont use so knew it wasn’t me as soon as I saw the charge!! Then she attempted to pull another amount in the hundreds, luckily by then the fraud center had shut down other card i had no clue.
When my original local bank was taken over by Eastern Bank I had to go into the bank in person for a new banking card and help w/ app but I hours after receiving my new debit card from bank noticed via notification that 300$ had been taken out of my account via atm! I never use ATM and was shocked so called immediately the main bank bc the manager of the bank in abington Massachusetts was the lady that actually Made my new debit card right there at bank only for me to find out later that evening that not only did she take 300$ she made two debit cards gave me one and took one herself also after pulling 300$ from my account she turned around and used the extra card hours later at cvs a pharmacy i dont use so knew it wasn’t me as soon as I saw the charge!! Then she attempted to pull another amount in the hundreds, luckily by then the fraud center had shut down other card i had no clue.
2026-03-12	de*****	Please add an alert for when any activity hits an account. HarborOne had this, as do all my other banking and credit card apps. I mean, there’s an alert for when a check number clears. Really? Checks are a relic of the past. In fact one bank I use doesn’t even provide personal checks anymore. Point is, if you can provide an alert for that, I can’t imagine how difficult it is to add an alert for any transactions, deposit or withdrawal. That would make it so much easier to catch fraud if it ever happened.
Please add an alert for when any activity hits an account. HarborOne had this, as do all my other banking and credit card apps. I mean, there’s an alert for when a check number clears. Really? Checks are a relic of the past. In fact one bank I use doesn’t even provide personal checks anymore. Point is, if you can provide an alert for that, I can’t imagine how difficult it is to add an alert for any transactions, deposit or withdrawal. That would make it so much easier to catch fraud if it ever happened.
2026-02-27	Do*****	Just coming over from HarborOne and I like the app. Only issue is it remains “phone sized” even when using on a tablet.
Just coming over from HarborOne and I like the app. Only issue is it remains “phone sized” even when using on a tablet.
2026-02-23	Mi*****	I just love the retro look of a phone-sized screen on my nice big iPad. It’s so fun to scroll up and down to see information that could all be presented at once on a full-screen app. I thought HarborOne’s app was crude, but Eastern Bank really pulled out all of the stops. I guess I’ll be spending a lot more time in the bank and on the phone, trying to make sense of my accounts.
I just love the retro look of a phone-sized screen on my nice big iPad. It’s so fun to scroll up and down to see information that could all be presented at once on a full-screen app. I thought HarborOne’s app was crude, but Eastern Bank really pulled out all of the stops. I guess I’ll be spending a lot more time in the bank and on the phone, trying to make sense of my accounts.
2026-02-11	Si*****	Change currency input field to automatically add decimal point. First two digits entered are cents. Having to type the period is awkward.
Change currency input field to automatically add decimal point. First two digits entered are cents. Having to type the period is awkward.
2026-01-22	st*****	You guys should add the ability to lock the card.
You guys should add the ability to lock the card.