Reviews of CentralDispatch Carrier Hub

By: Cox Automotive, Inc. App

List of user reviews and ratings for CentralDispatch Carrier Hub

Total ratings

3.90 (Rating count: 237)

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Review summary

User sentiment is largely negative about CentralDispatch Carrier Hub’s usability and reliability. Repeated issues include poor UX, frequent logins, and disruptive updates. Some users acknowledge improvements and features added to streamline tasks, but data quality concerns (fake cars, unavailable loads) and invasive location tracking dilute the overall value. The app shows progress in certain features, yet consistency and workflow stability remain common pain points.

Pros

Recently added features streamline dispatching, including driver assignment from the app and visibility of who’s assigned to each load.
Consolidates dispatches and related data within CentralDispatch, reducing the need to export to external tools.
Some users report the app simplifies their workflow and reduces distractions.

Cons

Terrible UX/design and overall poor usability; described as garbage or the stupidest app by multiple reviewers.
Frequent login requirements and data re-entry disrupt workflow.
Unpredictable updates during pickups disrupt operations and reliability.
Data/availability issues, including reports of fake cars or loads not being available.
Location permissions are overly invasive, with requests to keep location tracking always on.

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User Reviews

Recent rating average: 1.80

All time rating average: 3.90

Upgrade to see all 23 reviews

70% (16)

Date	Author	Comment
2026-06-23	J�*****	Jal Freight LLC
Jal Freight LLC
2026-06-20	al*****	The website constantly logs me out every few minutes, forcing me to sign back in repeatedly and disrupting my workflow. Another major issue is that many brokers post the same vehicle multiple times. This clutters the load board and causes me to waste time sorting through duplicate listings. It also uses up my text messages and notifications unnecessarily when I’m trying to find legitimate new loads. For a paid service, I expect a more reliable platform, better account stability, and stricter controls to prevent duplicate vehicle postings.
The website constantly logs me out every few minutes, forcing me to sign back in repeatedly and disrupting my workflow. Another major issue is that many brokers post the same vehicle multiple times. This clutters the load board and causes me to waste time sorting through duplicate listings. It also uses up my text messages and notifications unnecessarily when I’m trying to find legitimate new loads. For a paid service, I expect a more reliable platform, better account stability, and stricter controls to prevent duplicate vehicle postings.
2026-06-19	lo*****	Jaime
Jaime
2026-06-19	Be*****	Every time you try and make it better . It gets worse .
Every time you try and make it better . It gets worse .
2026-06-19	94*****	Very slow , freezes up often . Cost me time waiting for app to load
Very slow , freezes up often . Cost me time waiting for app to load
2026-06-18	Ar*****	Very slow and got a lot of bugs
Very slow and got a lot of bugs
2026-04-28	Mi*****	This app is absolute garbage and waste of time!
This app is absolute garbage and waste of time!
2026-04-18	Be*****	This app is useless
This app is useless
2026-01-29	Nj*****	And they won’t do anything for you if you’re being lied on by an upset broker. And you can prove it with texts and receipts.
And they won’t do anything for you if you’re being lied on by an upset broker. And you can prove it with texts and receipts.
2025-11-07	De*****	I’m honestly really surprised we’re making traction on this app. I’m glad to see it start coming around. i’ll be the first one to say I have been pretty harsh in my reviews, but rightfully so. This app was as basic as it could possibly get. It has come along the way. Some of the options that have been recently added follow 1. Adding the ability to assign a driver straight from the app, no longer need to go to the portal to do that. 2. Being able to see who is assigned to what directly from the app, if you are set up as a dispatcher. 3. adding the ability to not inspect a vehicle, for times when locations pins aren’t exact as they need. 4. Fixed a lot of issues with picture uploading timeout. 5. they also added multi load inspection. With grouped signature sign off option. A couple things I think should be added 1. The ability to see prices directly from the app. 2. being able to send an EBOL prior to inspection, as a lot of pick up points required EBOL verification prior to pick up. 3. add the ability to zoom in or out when taking pictures. This would allow for better picture quality as some vehicles are in tight locations, therefore picture coverage of the vehicle lacks, creating more liability. 4. The ability to download documents provided straight from the app, such as gate passes or other vehicle release forms, etc..
I’m honestly really surprised we’re making traction on this app. I’m glad to see it start coming around. i’ll be the first one to say I have been pretty harsh in my reviews, but rightfully so. This app was as basic as it could possibly get. It has come along the way. Some of the options that have been recently added follow 1. Adding the ability to assign a driver straight from the app, no longer need to go to the portal to do that. 2. Being able to see who is assigned to what directly from the app, if you are set up as a dispatcher. 3. adding the ability to not inspect a vehicle, for times when locations pins aren’t exact as they need. 4. Fixed a lot of issues with picture uploading timeout. 5. they also added multi load inspection. With grouped signature sign off option. A couple things I think should be added 1. The ability to see prices directly from the app. 2. being able to send an EBOL prior to inspection, as a lot of pick up points required EBOL verification prior to pick up. 3. add the ability to zoom in or out when taking pictures. This would allow for better picture quality as some vehicles are in tight locations, therefore picture coverage of the vehicle lacks, creating more liability. 4. The ability to download documents provided straight from the app, such as gate passes or other vehicle release forms, etc..