SCHUTZ Shoes

Absolutely Terrible Quality and Customer Service! I cannot believe I spent $158 on these shoes. The heels literally fell apart on the first wear! I waited days for this product, expecting the high-quality craftsmanship that SCHUTZ claims to offer, and this is what I get? Complete disappointment. To make matters worse, customer service does not seem to care at all about this issue. I paid a premium price expecting a durable, stylish product, and instead I got a cheap, fragile mess. Never again. This is unacceptable.

This is my first time ordering directly from Schutz instead of going through Nordstrom. First, “Customer Service” routinely fails to answer their phone. Second, I called the Brooklyn store bc my email had crashed and I needed the order number for my too-tight shoes as well as a mailing label I never rec’d due to loss of 3 weeks of email. The manager tried really hard to help but had no idea how to get a shipping label to me because I had already started return online. Several phone calls later I gave up and decided to keep shoes and have them stretched so as not to lose $189.00!!! Pathetic!