Reviews of Opodo: Flights, hotels, cars

By: Opodo Ltd. App

List of user reviews and ratings for Opodo: Flights, hotels, cars

Total ratings

4.50 (Rating count: 3,589)

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Review summary

Reviews are largely negative. The most frequent complaints center on poor customer service (heavy reliance on AI/chatbot and difficulty reaching humans), inability to modify or cancel bookings, trouble canceling Prime subscriptions and getting refunds, unauthorized or hidden charges, and slow or missing refunds. A few reviewers note occasional positives (good service, app usefulness, and low fares). Overall, Opodo’s reliability and support appear to be its main pain points for users of flights, hotels, and cars.

Pros

Some users report positive experiences (e.g., good service, the app being useful, and occasional satisfaction with the experience).
Opodo is used for booking multiple trips, indicating utility for frequent travelers.
Users note the platform can offer low fares / be among the cheaper options.

Cons

Poor customer service and support largely via AI/chatbot, with long waits to reach a human.
Inability to modify or cancel bookings or changes processed inconsistently.
Significant friction in canceling the Prime subscription and obtaining refunds or discounts.
Unapproved or hidden charges and ongoing billing disputes, including unauthorized charges.
Refund delays or failures, and cases where refunds are not issued after cancellations.

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User Reviews

Recent rating average: 1.20

All time rating average: 4.50

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67% (36)

Date	Author	Comment
2026-08-06	Ni*****	The worst option for traveling! They charge you for Prime services without permission. Do not leave any card details here and use other providers instead of them! They are terrible.
The worst option for traveling! They charge you for Prime services without permission. Do not leave any card details here and use other providers instead of them! They are terrible.
2026-07-31	Is*****	they double charged me the ANNUAL rate of 119€ in the time span of 2 months. ridiculous
they double charged me the ANNUAL rate of 119€ in the time span of 2 months. ridiculous
2026-07-23	ch*****	no customer service. don’t book any upgrades because they don’t fulfill, suggest not to use this app and book directly with the respective airline
no customer service. don’t book any upgrades because they don’t fulfill, suggest not to use this app and book directly with the respective airline
2026-05-15	Ta*****	Horrible customer service. They will tell you to email and they will never get back to you. Do not sign up for the subscription!
Horrible customer service. They will tell you to email and they will never get back to you. Do not sign up for the subscription!
2026-04-06	Mo*****	They rely on a chatbot to save money and discourage interaction. It took 29 minutes of “circle-speak” from the bot to reach an actual person, then (no surprise) they refused to assist in modifying a booking — even when I contacted them literally within one minute of booking. Avoid at all costs.
They rely on a chatbot to save money and discourage interaction. It took 29 minutes of “circle-speak” from the bot to reach an actual person, then (no surprise) they refused to assist in modifying a booking — even when I contacted them literally within one minute of booking. Avoid at all costs.
2026-03-24	Mu*****	Good service
Good service
2026-03-19	Si*****	You will need a good 1 hour to find a way to cancel the prime subscription don't get yourself into this scam
You will need a good 1 hour to find a way to cancel the prime subscription don't get yourself into this scam
2026-03-04	Ca*****	Their customer service is a joke - if you book a changeable flight you’ll never actually be able to change it. Here’s how it went: - booked a change-able flight for an extra fee - on the same day of booking, I realize I had to change the flight to a different day. I chose the flight and submitted the request - about a week later (less than a week before the new flight date) they email me saying they’ve tried to contact me via phone to confirm the request but couldn’t reach me (which isn’t true, I had 0 missed calls). The email says to call their customer service to resolve this, but the customer service guy CANT CHANGE MY FLIGHT (Btw - this is sent from a no-reply email so I can’t respond on email either). - i wait 2 days for them to call me directly to confirm the new flights but then they email me saying they couldn’t reach me (which is not true, neither me or my gf with a secondary number was called at all). - so now im stuck with the original flight and can’t possibly change it, even though i paid extra to be able to change the flight (no hope of a refund there). Oh and good luck trying to chat with their AI support agent, it’s also useless 🤣 After this trip I’m deleting this app and never using Opodo to book another trip 🙃
Their customer service is a joke - if you book a changeable flight you’ll never actually be able to change it. Here’s how it went: - booked a change-able flight for an extra fee - on the same day of booking, I realize I had to change the flight to a different day. I chose the flight and submitted the request - about a week later (less than a week before the new flight date) they email me saying they’ve tried to contact me via phone to confirm the request but couldn’t reach me (which isn’t true, I had 0 missed calls). The email says to call their customer service to resolve this, but the customer service guy CANT CHANGE MY FLIGHT (Btw - this is sent from a no-reply email so I can’t respond on email either). - i wait 2 days for them to call me directly to confirm the new flights but then they email me saying they couldn’t reach me (which is not true, neither me or my gf with a secondary number was called at all). - so now im stuck with the original flight and can’t possibly change it, even though i paid extra to be able to change the flight (no hope of a refund there). Oh and good luck trying to chat with their AI support agent, it’s also useless 🤣 After this trip I’m deleting this app and never using Opodo to book another trip 🙃
2025-11-09	Ni*****	Cada vez que utilizo la app, el banco me notifica intento de fraude de 99.99€
Cada vez que utilizo la app, el banco me notifica intento de fraude de 99.99€
2025-09-06	Ya*****	This application is no easy to use / navigate through its services. Moreover they charged me the actual price , however I have a prime subscription and I couldn’t contact them. The customer service on my account is AI, not helpful at all.
This application is no easy to use / navigate through its services. Moreover they charged me the actual price , however I have a prime subscription and I couldn’t contact them. The customer service on my account is AI, not helpful at all.