Reviews of My Memorial Hermann™

By: Memorial Hermann App

List of user reviews and ratings for My Memorial Hermann™

Total ratings

4.70 (Rating count: 2,746)

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Review summary

Reviewers broadly praise the app for ease of use and centralized access to medical information, plus convenient scheduling and quick access to records. However, multiple reviews flag poor navigation, unclear UX, and unreliable messaging. Billing/collections problems tied to the app are also mentioned alongside occasional reliability issues. Overall, the app is valued for information access and scheduling, but its UX and backend reliability need improvement.

Pros

Easy to use and centralizes medical information in one place
Convenient scheduling including pre-check-in
Quick access to medical records and lab results
Ability to manage appointments, billing, and communications in one interface

Cons

Poor navigation and disorganized layout that makes the app hard to use
Unreliable messaging/portal features and intermittent access to functions
Billing/collections issues and billing errors tied to the app experience
Inconsistent app reliability and features; occasional outages or slow responses

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User Reviews

Recent rating average: 3.40

All time rating average: 4.70

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28% (21)

Date	Author	Comment
2026-08-18	3r*****	I was at the emergency room twice for a stopped up catheter and I was put in the farthest waiting room to wait with my stomach swollen to twice it’s normal size and in severe pain and it became so painful and intense that I had to use my phone to seek an answer to my problem from google and after sitting there for a very long time I followed googles instructions and was able to partially clear the line and I left then it stopped up again and I came back to the ER and same results no help in any way and it took me 3 hours to finally clear the line again on my own and was ignored the entire time they didn’t care how much pain I was in or that it was life threatening so I was finally able to clear it partially again and left. This has to be the worst ER in Houston with hospital staff walking around with their hands in their pockets doing absolutely nothing and getting paid. If I could rate it lower than one star I would that place does not care about the people coming in for help at the ER. Totally pathetic!
I was at the emergency room twice for a stopped up catheter and I was put in the farthest waiting room to wait with my stomach swollen to twice it’s normal size and in severe pain and it became so painful and intense that I had to use my phone to seek an answer to my problem from google and after sitting there for a very long time I followed googles instructions and was able to partially clear the line and I left then it stopped up again and I came back to the ER and same results no help in any way and it took me 3 hours to finally clear the line again on my own and was ignored the entire time they didn’t care how much pain I was in or that it was life threatening so I was finally able to clear it partially again and left. This has to be the worst ER in Houston with hospital staff walking around with their hands in their pockets doing absolutely nothing and getting paid. If I could rate it lower than one star I would that place does not care about the people coming in for help at the ER. Totally pathetic!
2026-07-30	Ra*****	After my session yesterday, I was adequately tired but feeling great. I always use memorial Hermann sports medicine!
After my session yesterday, I was adequately tired but feeling great. I always use memorial Hermann sports medicine!
2026-07-24	BJ*****	Thus us the most difficult medical website to maneuver. The old site was much simpler.
Thus us the most difficult medical website to maneuver. The old site was much simpler.
2026-07-14	He*****	I had an exceptional experience at Memorial Hermann. From the moment I arrived, every member of the staff treated me with kindness, compassion, and professionalism. Everyone made me feel comfortable, cared for, and well informed throughout my visit. I would especially like to thank Dr. Daniel Bradke for his outstanding care. He took the time to listen to my concerns, explained everything clearly, and made me feel confident that I was receiving the best possible treatment. His expertise, patience, and genuine compassion truly made a difference. I am incredibly grateful to the entire Memorial Hermann team for their dedication and excellent patient care. Thank you all for going above and beyond. I highly recommend Memorial Hermann and Dr. Daniel Bradke to anyone looking for exceptional medical care.
I had an exceptional experience at Memorial Hermann. From the moment I arrived, every member of the staff treated me with kindness, compassion, and professionalism. Everyone made me feel comfortable, cared for, and well informed throughout my visit. I would especially like to thank Dr. Daniel Bradke for his outstanding care. He took the time to listen to my concerns, explained everything clearly, and made me feel confident that I was receiving the best possible treatment. His expertise, patience, and genuine compassion truly made a difference. I am incredibly grateful to the entire Memorial Hermann team for their dedication and excellent patient care. Thank you all for going above and beyond. I highly recommend Memorial Hermann and Dr. Daniel Bradke to anyone looking for exceptional medical care.
2026-07-10	BC*****	This app is very useful and gives detailed instructions for up to the minute instructions. I am very appreciative for this.
This app is very useful and gives detailed instructions for up to the minute instructions. I am very appreciative for this.
2026-07-09	Ms*****	I recently downloaded the app and it’s awesome. It’s very informative and easy to use and understand.
I recently downloaded the app and it’s awesome. It’s very informative and easy to use and understand.
2026-07-02	CC*****	I need to find a gyno, a dermatologist and thinking of an endocrinologist. I CANT FIND A DOCTOR ON THIS DAMN PLAN!!!!! It’s too damn complicated !!!! I want to get my hormones checked, my moles checked and to figure out my thyroid and nobody cares ! Blue cross has a very easy website to find doctors on and this plan sucks
I need to find a gyno, a dermatologist and thinking of an endocrinologist. I CANT FIND A DOCTOR ON THIS DAMN PLAN!!!!! It’s too damn complicated !!!! I want to get my hormones checked, my moles checked and to figure out my thyroid and nobody cares ! Blue cross has a very easy website to find doctors on and this plan sucks
2026-06-30	jp*****	Can’t find request for diabetic doctor
Can’t find request for diabetic doctor
2026-06-28	Do*****	This app has been extremely very easy to use. I got my test results. And messages to update information and made doing that very easy. Appointment information is accessible also. Thank you!
This app has been extremely very easy to use. I got my test results. And messages to update information and made doing that very easy. Appointment information is accessible also. Thank you!
2026-06-23	Gi*****	I like all the tabs ~ it is easy to find what you need to do
I like all the tabs ~ it is easy to find what you need to do