Reviews of PCB Digital

By: Pendleton Community Bank App

List of user reviews and ratings for PCB Digital

Total ratings

4.80 (Rating count: 1,481)

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Review summary

Users praise PCB Digital for a clean, easy-to-use mobile app and strong on-the-go banking with responsive, personal support. They value account tracking that helps prevent overdrafts. Downsides center on bill-pay usability: date selection is clumsy, double payments can be hard to cancel, and a recent version regressed usability. A notable missing feature is Zelle, which some users would like added.

Pros

Easy to navigate / user-friendly mobile app
Strong on-the-go banking experience with improvements
Helpful and personal customer service with quick issue resolution
Good account monitoring features that help avoid overdrafts

Cons

Bill-pay date selection is difficult and worse than previous versions
Inability to cancel a double payment in bill pay / problematic bill-pay flow
Missing Zelle support, a frequently requested feature

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User Reviews

Recent rating average: 4.30

All time rating average: 4.80

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15% (2)

Date	Author	Comment
2026-07-01	Cr*****	App was fine until April 22,2026. I really used the feature of having text to my phone of notifications of anything purchased with my debit card. This no longer works and 9 people I’ve spoken to so far are completely confused and have no idea what I’m talking about. The only option left is notifications from the bank account itself which is annoying. I really miss the text notifications for debit card purchases. I now could care less about the app seeing as it’s the only way to set that up. Also, why can no one figure out why this isn’t working? Is it a feature they just pulled from us? Sad all employees have no clue what I’m talking about
App was fine until April 22,2026. I really used the feature of having text to my phone of notifications of anything purchased with my debit card. This no longer works and 9 people I’ve spoken to so far are completely confused and have no idea what I’m talking about. The only option left is notifications from the bank account itself which is annoying. I really miss the text notifications for debit card purchases. I now could care less about the app seeing as it’s the only way to set that up. Also, why can no one figure out why this isn’t working? Is it a feature they just pulled from us? Sad all employees have no clue what I’m talking about
2026-05-23	Nt*****	PCB has changed my business! They are a pleasure to work with!
PCB has changed my business! They are a pleasure to work with!
2026-03-21	Wh*****	This App is easy to navigate.
This App is easy to navigate.
2026-03-18	HJ*****	This bank and its team treat people like they matter. I never expected to feel so valued as a customer, especially when typical banks make you feel like your value as a person is summed up by the amount of money that you have in your account. They answer every question in a timely manner, help troubleshoot when needed and do their best to come up with solutions for any situation. The Mobil app has seen a lot of improvements and is extremely user friendly. Recently, I moved 2 hrs away from the closest branch and I have no plans on switching banks.
This bank and its team treat people like they matter. I never expected to feel so valued as a customer, especially when typical banks make you feel like your value as a person is summed up by the amount of money that you have in your account. They answer every question in a timely manner, help troubleshoot when needed and do their best to come up with solutions for any situation. The Mobil app has seen a lot of improvements and is extremely user friendly. Recently, I moved 2 hrs away from the closest branch and I have no plans on switching banks.
2026-03-13	Hh*****	Totally excellent experience So helpful and personal
Totally excellent experience So helpful and personal
2025-09-20	Ik*****	Some time ago, the credo of most establishments was ‘service with a smile’ I’ve been bewildered today wondering why this has disappeared from so many interactions. If my recollection serves me right, I think I began my first checking account with PCB in 1973 as a High School senior. Richard Homan was the President then. Bill Loving is President now. I’ve banked with PCB ever since 1973. Thankfully. The bank has branches throughout the entire region, maybe 10-15 at least. I now reside in Harrisonburg, VA. I’m now relegated to a wheelchair. Recently, I went to the PCB branch in South Main Street (So. rte 11) to cash a check. My return ride was late returning and the branch closed at 12 noon on Saturday. I had to wait outside for my ride. One of the bank employees, I think, Ms. Dion, insisted on staying with me to assure my safe pickup. We may have waited for 20-30 minutes. After a pleasant conversation, my ride showed up. She departed as well. Again, as I reflected on this, I was reminded of the personal interaction that PCB has graciously extended to me and I’m sure countless others thru-out the years. “Service with a Smile” is alive and well at PCB!
Some time ago, the credo of most establishments was ‘service with a smile’ I’ve been bewildered today wondering why this has disappeared from so many interactions. If my recollection serves me right, I think I began my first checking account with PCB in 1973 as a High School senior. Richard Homan was the President then. Bill Loving is President now. I’ve banked with PCB ever since 1973. Thankfully. The bank has branches throughout the entire region, maybe 10-15 at least. I now reside in Harrisonburg, VA. I’m now relegated to a wheelchair. Recently, I went to the PCB branch in South Main Street (So. rte 11) to cash a check. My return ride was late returning and the branch closed at 12 noon on Saturday. I had to wait outside for my ride. One of the bank employees, I think, Ms. Dion, insisted on staying with me to assure my safe pickup. We may have waited for 20-30 minutes. After a pleasant conversation, my ride showed up. She departed as well. Again, as I reflected on this, I was reminded of the personal interaction that PCB has graciously extended to me and I’m sure countless others thru-out the years. “Service with a Smile” is alive and well at PCB!
2025-03-11	Pa*****	I love the ease of transferring money into my savings account.
I love the ease of transferring money into my savings account.
2024-07-10	do*****	Absolutely love this Bank cannot say enough good things about them or the people at work for this branch every time I’ve ever had an issue they’ve been very quick to fix it and work with me on anyway possible 100% five star plus review will never go anywhere else recommend all my friends and family
Absolutely love this Bank cannot say enough good things about them or the people at work for this branch every time I’ve ever had an issue they’ve been very quick to fix it and work with me on anyway possible 100% five star plus review will never go anywhere else recommend all my friends and family
2024-07-09	Ch*****	PCB mobile makes it so easy to bank on the go
PCB mobile makes it so easy to bank on the go
2024-06-07	ma*****	Selecting a future bill pay date is difficult. Much better on previous version.
Selecting a future bill pay date is difficult. Much better on previous version.