Reviews of Altbank

By: Sterling Bank Plc App

List of user reviews and ratings for Altbank

Total ratings

3.70 (Rating count: 44)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Apple App Store

View and respond to reviews directly on the store page.

Visit

Review summary

AltBank shows potential with fast onboarding and some feature perks, but widespread onboarding problems, transfer failures, account suspensions, and weak customer support drive negative sentiment overall. Some reviewers note quick setup and interest-free credit as positives, but reliability and service issues dominate the feedback.

Pros

Fast onboarding/setup with account often ready in minutes.
User-friendly interface during setup and use.
Offers interest-free credit to users.
Some reviewers view AltBank as a trusted financial ally.

Cons

Onboarding and access issues: crashes during sign-up, disappearing screens, and login lockouts.
Transfers failing or delayed (not going through or remaining pending).
Accounts getting suspended or locked with slow or unresponsive customer support.
Card activation problems.

Upgrade to see all 11 reviews

User Reviews

Recent rating average: 1.90

All time rating average: 3.70

Upgrade to see all 11 reviews

64% (7)

Date	Author	Comment
2026-02-19	Ma*****	This AltBank is a very useless and stupid people and na God go punish you people for all this stress you guys are giving me I open this account about over one year now and i just said I should try it with a little money so someone want to send me 100k so I decided to use the account to collect it after the person send me the money into the account the next day am in need of funds so I now said I should try send out from the 100k that is inside the account the transaction is not going the next day the account is suspended I was surprised I now send a mail to the customer service support they told me that I should upgrade the account that the account I open the money that enter inside is higher than the limit that I should upgrade it to the normal savings account and k ask them the requirements they told me that I have to write a letter of upgrade request for inside paper and I put my signature then i snap it and send to them with my nin and passport photo and proof of address unity bill and I did everything as I’m telling you my money is still inside the account this stupid people never remove the suspended and recently about 4 days ago I received a email message from them that I should upgrade it again I have to swear for them that they want to put me into another stress again without let me get my money and they reply me that they re sorry for the inconvenience that it’s won’t be like that again that I should do same things again and I have been doing it since that 4 days now this people didn’t upgrade the account and they didn’t remove the suspended this people re real scammers they’re a thief and na God go punish you people nobody should use they’re account again is not good they’re thieves
This AltBank is a very useless and stupid people and na God go punish you people for all this stress you guys are giving me I open this account about over one year now and i just said I should try it with a little money so someone want to send me 100k so I decided to use the account to collect it after the person send me the money into the account the next day am in need of funds so I now said I should try send out from the 100k that is inside the account the transaction is not going the next day the account is suspended I was surprised I now send a mail to the customer service support they told me that I should upgrade the account that the account I open the money that enter inside is higher than the limit that I should upgrade it to the normal savings account and k ask them the requirements they told me that I have to write a letter of upgrade request for inside paper and I put my signature then i snap it and send to them with my nin and passport photo and proof of address unity bill and I did everything as I’m telling you my money is still inside the account this stupid people never remove the suspended and recently about 4 days ago I received a email message from them that I should upgrade it again I have to swear for them that they want to put me into another stress again without let me get my money and they reply me that they re sorry for the inconvenience that it’s won’t be like that again that I should do same things again and I have been doing it since that 4 days now this people didn’t upgrade the account and they didn’t remove the suspended this people re real scammers they’re a thief and na God go punish you people nobody should use they’re account again is not good they’re thieves
2025-12-30	Om*****	Trying to use make Face ID to increase my transaction limits but wouldn’t go through for days now.
Trying to use make Face ID to increase my transaction limits but wouldn’t go through for days now.
2025-07-09	po*****	I tried transferring money last week from my account but did not go through it gave me serious issues I had to transfer 2 times before it went through
I tried transferring money last week from my account but did not go through it gave me serious issues I had to transfer 2 times before it went through
2025-01-06	St*****	User friendly and great
User friendly and great
2024-05-08	Yu*****	I requested to transfer funds from my billing account to my savings account since 19th of April and I provide all the details they asked me to , I haven’t received the money in my savings yet?
I requested to transfer funds from my billing account to my savings account since 19th of April and I provide all the details they asked me to , I haven’t received the money in my savings yet?
2024-03-27	Pi*****	I am using iOS iPhone and I was using the app on my android but I sold it and i tried logging in on my IOS but it keeps saying ACCOUNT HAS BEEN LOCK OUT why ?
I am using iOS iPhone and I was using the app on my android but I sold it and i tried logging in on my IOS but it keeps saying ACCOUNT HAS BEEN LOCK OUT why ?
2024-03-15	Sn*****	I am beginning to feel this is a trap because my account was suspended and I sent the requested information no response till now customer care number doesn’t exist so I have to reply on email to communicate with you people it is wrong
I am beginning to feel this is a trap because my account was suspended and I sent the requested information no response till now customer care number doesn’t exist so I have to reply on email to communicate with you people it is wrong
2023-12-27	Ti*****	AltBank app is my go-to for all things banking. Setting up my account in just 5 minutes and securing an interest-free credit felt like a financial game-changer. It's not just an app to me; it's my reliable companion for a banking experience that fits my needs seamlessly. AltBank has truly become my trusted financial ally. Highly recommend!
AltBank app is my go-to for all things banking. Setting up my account in just 5 minutes and securing an interest-free credit felt like a financial game-changer. It's not just an app to me; it's my reliable companion for a banking experience that fits my needs seamlessly. AltBank has truly become my trusted financial ally. Highly recommend!
2023-11-15	Ut*****	I'm using iPhone and trying to open an account in the app, while filling in details it will go off on its own and when I get to open the app again, still at the same point it goes off again. I got tired and left it. And it's slow when trying to fill in the details. Thank you 🙏
I'm using iPhone and trying to open an account in the app, while filling in details it will go off on its own and when I get to open the app again, still at the same point it goes off again. I got tired and left it. And it's slow when trying to fill in the details. Thank you 🙏
2023-11-15	LY*****	Please don’t download it can’t even activate my card
Please don’t download it can’t even activate my card