Reviews of Compass Time

By: Compass Group USA, Inc. App

List of user reviews and ratings for Compass Time

Total ratings

4.20 (Rating count: 843)

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Review summary

Users report a core reliability issue: the Compass Time app frequently fails to login or stay open, hindering access to pay stubs and time clocks. When it does run, it’s useful for payroll and clock-in/out, but frequent crashes, white/black screens, and post-update problems disrupt daily use. Support is often unresponsive. Overall, the app shows potential but is marred by ongoing stability and access problems that prevent consistent use.

Pros

When it works, the app is great and very helpful for pay stubs, hours worked, and time clock.
The clock-in/out feature is convenient and useful when the app is functioning properly.
The app provides essential payroll/timekeeping access for employees.

Cons

Frequent login problems including invalid credentials, persistent password reset prompts, and frequent force logouts.
App often won't open or gets stuck on loading (white/black screens) after updates.
Critical features like viewing pay stubs, clocking in/out, and viewing schedules frequently fail or are unavailable.
Instability after updates: services and punching features disabled following updates.
Poor or unresponsive customer support (phone support rarely answered, delays in assistance).

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User Reviews

Recent rating average: 1.70

All time rating average: 4.20

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74% (43)

Date	Author	Comment
2026-08-23	Ph*****	It is a very broken app. It is even very difficult to log in. There are too many bugs that they have never been fixed. I think thr support team behind is very unprofessional.
It is a very broken app. It is even very difficult to log in. There are too many bugs that they have never been fixed. I think thr support team behind is very unprofessional.
2026-08-19	wh*****	fix your app its too slow
fix your app its too slow
2026-08-11	bu*****	Does not show how much tips we made, on the hours we worked, What happened to it? Please adjust it and fix it.
Does not show how much tips we made, on the hours we worked, What happened to it? Please adjust it and fix it.
2026-07-30	Ki*****	This app is so horrible! One minute its working, and the next its not. All of a sudden today it wanted to decide that it’s not working. I can’t see my time, or anything, but my paystub‘s. I have deleted the app, and reinstalled it. And it’s still giving me the same problems. I have logged out, and it’s still not working. I have reset my phone, and the app is still not working. So what is the problem!
This app is so horrible! One minute its working, and the next its not. All of a sudden today it wanted to decide that it’s not working. I can’t see my time, or anything, but my paystub‘s. I have deleted the app, and reinstalled it. And it’s still giving me the same problems. I have logged out, and it’s still not working. I have reset my phone, and the app is still not working. So what is the problem!
2026-07-07	To*****	The company makes way too much money to have this app as the only tool for the employees to see our pay stubs this apps rating in reality is no where near a 4.anything
The company makes way too much money to have this app as the only tool for the employees to see our pay stubs this apps rating in reality is no where near a 4.anything
2026-06-09	Cr*****	The ability to request time off is not functional
The ability to request time off is not functional
2026-06-06	Oc*****	Consistent on getting out of range messages inside site or within time clock itself. I’ve uninstalled reinstalled, turned off iCloud relay, but only way it works is if I connect to job sites guest WiFi network? App should use gps, cellular, location as other apps have no issue but this app wants to associate ip or location by other means. Might be iPhone thing??
Consistent on getting out of range messages inside site or within time clock itself. I’ve uninstalled reinstalled, turned off iCloud relay, but only way it works is if I connect to job sites guest WiFi network? App should use gps, cellular, location as other apps have no issue but this app wants to associate ip or location by other means. Might be iPhone thing??
2026-06-03	Ta*****	I haven’t been able to log in for months,even after I switched locations. I can’t change my password because it says the self service part is being upgraded,but it has been months and nothing…Please fix this issue immediately.
I haven’t been able to log in for months,even after I switched locations. I can’t change my password because it says the self service part is being upgraded,but it has been months and nothing…Please fix this issue immediately.
2026-06-02	an*****	When I clock in, half the time the screen is black and won’t load. I have to clock out four times for it to fully register. I’m not giving it one star because I appreciate the fact that you can see your paystubs and you can put in time off requests. Punching in and out of lunch operates smoothly as well. I want to love this app, but it’s a problem everyday.
When I clock in, half the time the screen is black and won’t load. I have to clock out four times for it to fully register. I’m not giving it one star because I appreciate the fact that you can see your paystubs and you can put in time off requests. Punching in and out of lunch operates smoothly as well. I want to love this app, but it’s a problem everyday.
2026-05-27	en*****	Haven’t been able to log in for months. No one has made any attempts to address the issue. Neither the link in the app nor the phone number they list have worked and I’ve retried every week. My HR department has told me it’s an IT issue that they cannot help with and dismiss my problem.
Haven’t been able to log in for months. No one has made any attempts to address the issue. Neither the link in the app nor the phone number they list have worked and I’ve retried every week. My HR department has told me it’s an IT issue that they cannot help with and dismiss my problem.