Reviews of Comb Works

By: Comb Works, LLC App

List of user reviews and ratings for Comb Works

Total ratings

4.40 (Rating count: 49)

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Review summary

Reviewers consistently praise Comb Works for its feature-rich, user-friendly platform, and cost effectiveness, with strong support and ongoing updates. However, several accounts report onboarding glitches, setup problems, and occasional support challenges. Overall, many recommend switching for value and capabilities, while acknowledging initial hiccups as the product matures.

Pros

Feature-rich platform with extensive automations (forms, waivers, deposits, reminders, marketing, pre/post appointment instructions, etc.).
Very user-friendly and intuitive for both staff and clients, with easy client booking.
Flat-rate pricing with no hidden fees; strong value for independent stylists.
Excellent support and willingness to implement user feedback; direct assistance and timely updates.
AI features and ongoing updates that streamline operations and improve decision-making.

Cons

Onboarding can be glitchy: setup issues and bugs that can disrupt bookings.
Customer support accessibility can be inconsistent; some users report difficulty reaching the team.
Some reviewers feel the product isn't fully ready yet and requires additional polish.
Occasional incidents of glitches causing clients to be unable to book, risking lost business.

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User Reviews

Recent rating average: 3.80

All time rating average: 4.40

Upgrade to see all 37 reviews

11% (4)

Date	Author	Comment
2026-03-01	Be*****	I have had various booking software over the years. Comb is by far the best I’ve had. They are new and there are bugs and things to work out but I have never had a company make changes so fast. Everyone is requesting different features or additions to the software and it happens pretty quickly. I’ve not seen a platform as robust as this one unless you’re paying $100’s a month. So for an independent stylist, it is affordable AND customer service is on top of things. The vast amount of features & automations make my job easier so I can focus on working on clients vs all the admin. I highly recommend!
I have had various booking software over the years. Comb is by far the best I’ve had. They are new and there are bugs and things to work out but I have never had a company make changes so fast. Everyone is requesting different features or additions to the software and it happens pretty quickly. I’ve not seen a platform as robust as this one unless you’re paying $100’s a month. So for an independent stylist, it is affordable AND customer service is on top of things. The vast amount of features & automations make my job easier so I can focus on working on clients vs all the admin. I highly recommend!
2026-01-27	Sh*****	Extremely impressed by all of the features and how easy they are to use. I was with another booking software since 2014, and was slightly intimidated by the idea of having to learn a whole new system. I hadn’t even taken advantage of the features I had (not easy to figure out) and didn’t even realize I would have to pay more to take advantage of other features when I wanted to make changes to my business. Comb has all of these features for one flat rate and I was able to figure out how to customize them to my business. It was also so much easier for my clients to book and manage appointments. No complex login, no trying to figure out what to tap to find their appointments. Text checkout so I don’t have to hand my phone over or be forced to buy a reader. Forms, waivers, customizable deposits and reminder messages, marketing, pre and post appointment instructions. These were the top ones not offered by the other software unless I paid more, but there are so many more it’s too many to list.
Extremely impressed by all of the features and how easy they are to use. I was with another booking software since 2014, and was slightly intimidated by the idea of having to learn a whole new system. I hadn’t even taken advantage of the features I had (not easy to figure out) and didn’t even realize I would have to pay more to take advantage of other features when I wanted to make changes to my business. Comb has all of these features for one flat rate and I was able to figure out how to customize them to my business. It was also so much easier for my clients to book and manage appointments. No complex login, no trying to figure out what to tap to find their appointments. Text checkout so I don’t have to hand my phone over or be forced to buy a reader. Forms, waivers, customizable deposits and reminder messages, marketing, pre and post appointment instructions. These were the top ones not offered by the other software unless I paid more, but there are so many more it’s too many to list.
2025-12-09	Mi*****	There’s literally no way to get ahold of anyone. There’s a huge glitch and I’m not able to set up my account. I’m actively losing business as none of clients are able to book with me. I wish I could attach screen recordings to my review. There’s no customer support email or phone number. They offer a live chat but when you click on it, it says the link has expired.
There’s literally no way to get ahold of anyone. There’s a huge glitch and I’m not able to set up my account. I’m actively losing business as none of clients are able to book with me. I wish I could attach screen recordings to my review. There’s no customer support email or phone number. They offer a live chat but when you click on it, it says the link has expired.
2025-11-11	Ju*****	Don’t expect any response from the CEO Michael after you have paid for the year. He gave his email address and told me to email if I had any questions. I’m going to another software this week. This has great potential. This software is not ready.
Don’t expect any response from the CEO Michael after you have paid for the year. He gave his email address and told me to email if I had any questions. I’m going to another software this week. This has great potential. This software is not ready.
2025-10-14	mi*****	I am autistic and don’t often fit in with norms, and I explained that at my demo. I was so in love with the services the CEO explained - but after he went over 15 minutes, I politely excused myself and asked to communicate later & he seemed fine. after 4 hours of transferring data, I was ready to purchase the year and the CEO blocked me on all platforms. i’ve never felt so alone and discouraged from an app developer and I can’t imagine how they treated someone who might find a glitch. just so disappointing and distasteful. not what this community nor industry needs.
I am autistic and don’t often fit in with norms, and I explained that at my demo. I was so in love with the services the CEO explained - but after he went over 15 minutes, I politely excused myself and asked to communicate later & he seemed fine. after 4 hours of transferring data, I was ready to purchase the year and the CEO blocked me on all platforms. i’ve never felt so alone and discouraged from an app developer and I can’t imagine how they treated someone who might find a glitch. just so disappointing and distasteful. not what this community nor industry needs.
2025-09-21	Cr*****	I am on my first week but this app has been great seems like it has everything on want and more
I am on my first week but this app has been great seems like it has everything on want and more
2025-08-23	Ha*****	I’m absolutely in awe of all the amazing features this app has and how affordable it is!!! You get a direct help line and the CEO is very punctual about doing updates and feature requests!
I’m absolutely in awe of all the amazing features this app has and how affordable it is!!! You get a direct help line and the CEO is very punctual about doing updates and feature requests!
2025-05-12	C.*****	I have used square and Gloss Genius. This platform for the Independent Hair Stylist is the best by far. Ive been a booth renter for a few years now. It took me a few days to get adjusted to every but any help or assistance I needed customer service has been the best and fast to respond. I love that they are listening to feedback on the little tweaks that us, the stylist are giving to make it ever better as well! Switch, you won’t regret it!
I have used square and Gloss Genius. This platform for the Independent Hair Stylist is the best by far. Ive been a booth renter for a few years now. It took me a few days to get adjusted to every but any help or assistance I needed customer service has been the best and fast to respond. I love that they are listening to feedback on the little tweaks that us, the stylist are giving to make it ever better as well! Switch, you won’t regret it!
2025-05-11	Ha*****	I’ll be the first to admit—I’m technically challenged. So when I heard I’d be switching to a new booking app, I was nervous. But Comb Works has been such a pleasant surprise! It’s incredibly user-friendly and makes scheduling, managing appointments, and staying organized simple and stress-free. What truly sets Comb Works apart is the support. Mike is amazing—always helpful, responsive, and genuinely focused on what stylists need to succeed in the salon. I especially love that we can suggest future features and that they actually listen and implement updates that make a real difference. If you’re a stylist—whether you’re just starting out or have 20+ years behind the chair—Comb Works is absolutely worth it. I’ve loved it so far and I’m excited for what’s still to come!
I’ll be the first to admit—I’m technically challenged. So when I heard I’d be switching to a new booking app, I was nervous. But Comb Works has been such a pleasant surprise! It’s incredibly user-friendly and makes scheduling, managing appointments, and staying organized simple and stress-free. What truly sets Comb Works apart is the support. Mike is amazing—always helpful, responsive, and genuinely focused on what stylists need to succeed in the salon. I especially love that we can suggest future features and that they actually listen and implement updates that make a real difference. If you’re a stylist—whether you’re just starting out or have 20+ years behind the chair—Comb Works is absolutely worth it. I’ve loved it so far and I’m excited for what’s still to come!
2025-05-10	Bb*****	This app is so amazing. I am in love. It blows all the other booking apps out of the water.
This app is so amazing. I am in love. It blows all the other booking apps out of the water.