Reviews of Arketa Business App

By: Sutra Fitness, Inc. App

List of user reviews and ratings for Arketa Business App

Total ratings

2.90 (Rating count: 40)

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Review summary

Overall, Arketa is praised for ease of use, mobile accessibility, and an all-in-one toolkit with analytics that help run a fitness business from anywhere. Many users highlight strong support and real-time reporting. However, the experience is marred by reliability and UX issues: the app frequently crashes or drags, calendar and class-management tools behave unreliably after updates, and features like sub-requests and client visibility are inconsistent or removed. Support can be slow, and several reviews feel the company is chasing larger studios at the expense of individual instructors.

Pros

Easy to use and navigate on mobile and desktop
All-in-one platform for scheduling, client management, payments, and analytics
Real-time analytics for smarter business decisions
Strong customer support across several reviews
Mobile-first design that lets you manage your business on the go

Cons

Frequent crashes and slow performance; the app often fails to load
Calendar and scheduling features degrade after updates, with issues like sub-requests not working, client names not showing, and settings not persisting
Updates remove or break core features, disrupting daily workflows
Support is slow to diagnose and fix issues, sometimes taking months
Perceived focus on selling to large studios rather than individual instructors

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User Reviews

Recent rating average: 2.10

All time rating average: 2.90

Upgrade to see all 27 reviews

33% (9)

Date	Author	Comment
2026-08-03	Sn*****	Love being able to manage from my phone and I appreciate the updates that have been made!!
Love being able to manage from my phone and I appreciate the updates that have been made!!
2026-07-07	He*****	Newest update changed all of the times of lessons to be 5 hours ahead. Also, why isn’t there the option to see the client’s upcoming schedule from their profile?
Newest update changed all of the times of lessons to be 5 hours ahead. Also, why isn’t there the option to see the client’s upcoming schedule from their profile?
2026-06-23	Bo*****	I have tried and tried and tried to access this app as a new member and it does not give me the option.
I have tried and tried and tried to access this app as a new member and it does not give me the option.
2026-03-03	Ho*****	So many issues and frequent crashes. The organization mocks MindBody but does it worse. Can never load a future week. Really hate this app and doesn't seem like they want to make any improvements to user functionality. Upsetting this is the app my studio chooses to use.
So many issues and frequent crashes. The organization mocks MindBody but does it worse. Can never load a future week. Really hate this app and doesn't seem like they want to make any improvements to user functionality. Upsetting this is the app my studio chooses to use.
2026-02-10	Pa*****	This app has really streamlined how we run our business. Easy to use, works well and the support has been helpful. Five stars.
This app has really streamlined how we run our business. Easy to use, works well and the support has been helpful. Five stars.
2025-12-30	SP*****	Arketa is trying to solve a real problem fitness businesses actually need—but in trying to be everything, they’ve sold businesses to get stuck in their platform that isn’t effective at any single feature. After 15 months, features promised during the sales process are still missing or unreliable. Frequent updates ignore real-world UX and regularly disrupt core business workflows. When issues arise, support takes weeks to diagnose and fix problems, leaving businesses to absorb the fallout. Good idea. Poor execution. Oversold, underdelivered, and not dependable for daily operations.
Arketa is trying to solve a real problem fitness businesses actually need—but in trying to be everything, they’ve sold businesses to get stuck in their platform that isn’t effective at any single feature. After 15 months, features promised during the sales process are still missing or unreliable. Frequent updates ignore real-world UX and regularly disrupt core business workflows. When issues arise, support takes weeks to diagnose and fix problems, leaving businesses to absorb the fallout. Good idea. Poor execution. Oversold, underdelivered, and not dependable for daily operations.
2025-12-12	da*****	Although there are frequent updates, there are still may challenges. I’m not longer able to request a sub for a class, which I was able to do before the recent update. It also would be helpful if sub requests were sent via text in addition to emails. I also wish I could see a students class check-in history at my studio, even if they paid through class pass. I feel like the intention is there, but the app is not created with the actual user, who is checking in students, in mind.
Although there are frequent updates, there are still may challenges. I’m not longer able to request a sub for a class, which I was able to do before the recent update. It also would be helpful if sub requests were sent via text in addition to emails. I also wish I could see a students class check-in history at my studio, even if they paid through class pass. I feel like the intention is there, but the app is not created with the actual user, who is checking in students, in mind.
2025-11-12	Ti*****	I’ve used many different apps for work and this one is by far the worst. Never works, everything takes forever to download, there’s always a glitch. I have had to delete and redownload the app so many times I’ve lost count just to get it to work again. The app needs a lot of work.
I’ve used many different apps for work and this one is by far the worst. Never works, everything takes forever to download, there’s always a glitch. I have had to delete and redownload the app so many times I’ve lost count just to get it to work again. The app needs a lot of work.
2025-10-09	se*****	I haaaaaate the redesign. I can’t see sub requests in the app or any of the other previous tabs that were under “classes”. Thanks for making the app worse.
I haaaaaate the redesign. I can’t see sub requests in the app or any of the other previous tabs that were under “classes”. Thanks for making the app worse.
2025-10-05	c-*****	The latest update made adding clients to class by name impossible. Have fun scrolling through the alphabet until you find them. Please fix this, it’s beyond ridiculous.
The latest update made adding clients to class by name impossible. Have fun scrolling through the alphabet until you find them. Please fix this, it’s beyond ridiculous.