Reviews of Rail Ninja: Train Tickets

By: Firebird GT Limited App

List of user reviews and ratings for Rail Ninja: Train Tickets

Total ratings

4.80 (Rating count: 5,802)

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Review summary

Rail Ninja often delivers an easy-to-use ticketing flow, but the service is plagued by high fees, unreliable ticket delivery, poor refund options, and weak customer support. Several reviews also question its legitimacy as an official partner. Overall, the user experience can be good, but financial and reliability issues dominate.

Pros

Easy-to-use interface for purchasing tickets across multiple reviews.
Smooth, quick checkout experience with straightforward options.
Positive feedback on overall UX in favorable cases, with some users calling the app amazing.

Cons

Significant price markup compared with official fares and hidden/undisclosed fees.
Tickets sometimes not delivered or are invalid at the train station (QR codes not working, tickets not honored).
Refunds are often unavailable or limited, with refunds not covering the full amount.
Poor or unresponsive customer support, with slow responses and limited assistance.
Not officially affiliated or presented as an official partner, with multiple reviews alleging scam-like behavior or misleading representations.

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User Reviews

Recent rating average: 1.60

All time rating average: 4.80

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83% (52)

Date	Author	Comment
2026-08-06	ME*****	Totally screwed us. Verify the address they say you can copy and paste from.
Totally screwed us. Verify the address they say you can copy and paste from.
2026-08-06	Da*****	Booked a trip from Dublin to Belfast, the return leg couldn't be ticketed so Rail Ninja cancelled, with no obvious options for updated return times. The ai chatbot is useless in terms of offering a solution, and kept insisting I had return tickets, which were not booked. On top of this they charge 2.5x the cost of booking directly. This "service" may be convenient for some but awful interface, poor booking experience and useless AI support would suggest dealing with two different apps or railway booking sites is a far better option for most.
Booked a trip from Dublin to Belfast, the return leg couldn't be ticketed so Rail Ninja cancelled, with no obvious options for updated return times. The ai chatbot is useless in terms of offering a solution, and kept insisting I had return tickets, which were not booked. On top of this they charge 2.5x the cost of booking directly. This "service" may be convenient for some but awful interface, poor booking experience and useless AI support would suggest dealing with two different apps or railway booking sites is a far better option for most.
2026-07-29	He*****	This website merely buys tix with a huge mark up. Worse, they do not inform you of changes!! We are currently in Berlin, they neglected to tell us that we have to take a bus to Frankfurt departing 2 hours earlier than scheduled due to construction. And the bus is located in a remote (ie away from Hbf) location. We just happened to discover this pre-scouting route etc to Hbf, from helpful train employees. Dangerous and expensive? Buy direct! I am not even confidant we have firm tickets…..
This website merely buys tix with a huge mark up. Worse, they do not inform you of changes!! We are currently in Berlin, they neglected to tell us that we have to take a bus to Frankfurt departing 2 hours earlier than scheduled due to construction. And the bus is located in a remote (ie away from Hbf) location. We just happened to discover this pre-scouting route etc to Hbf, from helpful train employees. Dangerous and expensive? Buy direct! I am not even confidant we have firm tickets…..
2026-07-17	sg*****	scam
scam
2026-07-10	Gr*****	Found out the hard way that they don’t get you tickets seated together when you buy more than one seat. And after they send you the tickets and you find out, they will not cancel or refund the tickets. Their support will not help you and all they say is “we try to get seats together” … this service is horrible unless you are a solo traveler. Not to mention if you see the difference between what they charge you and the actual price of the tickets. It’s a big markup for a subpar service.
Found out the hard way that they don’t get you tickets seated together when you buy more than one seat. And after they send you the tickets and you find out, they will not cancel or refund the tickets. Their support will not help you and all they say is “we try to get seats together” … this service is horrible unless you are a solo traveler. Not to mention if you see the difference between what they charge you and the actual price of the tickets. It’s a big markup for a subpar service.
2026-07-05	as*****	Very limited experience using them, but they have their own policies regarding cancellation/modification different from that of the rail lines they get the tickets from. Was a mistake using them instead of just buying from the rail line
Very limited experience using them, but they have their own policies regarding cancellation/modification different from that of the rail lines they get the tickets from. Was a mistake using them instead of just buying from the rail line
2026-06-26	dc*****	I mistakenly booked my train tickets through Rail Ninja because I believed they were an official reseller for Spanish train tickets. That was an expensive mistake. After receiving my tickets, I discovered that Rail Ninja had simply purchased the tickets from Spain’s national railway operator, Renfe, and forwarded them to me by email. The official price printed on each ticket was €51.50, yet Rail Ninja charged me €95 per ticket—nearly double the actual price. The difference was labeled as a “processing fee,” despite the fact that they provided no meaningful additional service beyond emailing me the tickets. When I contacted customer support and asked to cancel the transaction after realizing the excessive markup, they refused to help or offer any refund. My experience left me feeling completely misled. In my opinion, Rail Ninja’s website makes it easy to assume you are booking through an official or authorized ticket provider, when in reality you are paying an enormous premium for a service you can get directly from Renfe for much less. I would never use Rail Ninja again, and I strongly recommend that others avoid this company. Always compare prices with the official railway website before booking. Otherwise, you may end up paying almost twice the real ticket price for nothing more than an emailed ticket.
I mistakenly booked my train tickets through Rail Ninja because I believed they were an official reseller for Spanish train tickets. That was an expensive mistake. After receiving my tickets, I discovered that Rail Ninja had simply purchased the tickets from Spain’s national railway operator, Renfe, and forwarded them to me by email. The official price printed on each ticket was €51.50, yet Rail Ninja charged me €95 per ticket—nearly double the actual price. The difference was labeled as a “processing fee,” despite the fact that they provided no meaningful additional service beyond emailing me the tickets. When I contacted customer support and asked to cancel the transaction after realizing the excessive markup, they refused to help or offer any refund. My experience left me feeling completely misled. In my opinion, Rail Ninja’s website makes it easy to assume you are booking through an official or authorized ticket provider, when in reality you are paying an enormous premium for a service you can get directly from Renfe for much less. I would never use Rail Ninja again, and I strongly recommend that others avoid this company. Always compare prices with the official railway website before booking. Otherwise, you may end up paying almost twice the real ticket price for nothing more than an emailed ticket.
2026-06-26	dc*****	I mistakenly booked my train tickets through Rail Ninja because I believed they were an official reseller for Spanish train tickets. That was an expensive mistake. After receiving my tickets, I discovered that Rail Ninja had simply purchased the tickets from Spain's national railway operator, Renfe, and forwarded them to me by email. The official price printed on each ticket was €51.50, yet Rail Ninja charged me €95 per ticket—nearly double the actual price. The difference was labeled as a "processing fee," despite the fact that they provided no meaningful additional service beyond emailing me the tickets. When I contacted customer support and asked to cancel the transaction after realizing the excessive markup, they refused to help or offer any refund. My experience left me feeling completely misled. In my opinion, Rail Ninja's website makes it easy to assume you are booking through an official or authorized ticket provider, when in reality you are paying an enormous premium for a service you can get directly from Renfe for much less. I would never use Rail Ninja again, and I strongly recommend that others avoid this company. Always compare prices with the official railway website before booking. Otherwise, you may end up paying almost twice the real ticket price for nothing more than an emailed ticket.
I mistakenly booked my train tickets through Rail Ninja because I believed they were an official reseller for Spanish train tickets. That was an expensive mistake. After receiving my tickets, I discovered that Rail Ninja had simply purchased the tickets from Spain's national railway operator, Renfe, and forwarded them to me by email. The official price printed on each ticket was €51.50, yet Rail Ninja charged me €95 per ticket—nearly double the actual price. The difference was labeled as a "processing fee," despite the fact that they provided no meaningful additional service beyond emailing me the tickets. When I contacted customer support and asked to cancel the transaction after realizing the excessive markup, they refused to help or offer any refund. My experience left me feeling completely misled. In my opinion, Rail Ninja's website makes it easy to assume you are booking through an official or authorized ticket provider, when in reality you are paying an enormous premium for a service you can get directly from Renfe for much less. I would never use Rail Ninja again, and I strongly recommend that others avoid this company. Always compare prices with the official railway website before booking. Otherwise, you may end up paying almost twice the real ticket price for nothing more than an emailed ticket.
2026-06-24	Mr*****	So slick
So slick
2026-05-27	st*****	The extra cost this company charges does not provide any value. I missed a connecting flight and thus missed my train. It was inside a 12-hour window so Rail Ninja said there was nothing they could do. Told me to go handle it at the station. I did and ticket was cheaper than the rail ninja who did absolutely nothing for this money.
The extra cost this company charges does not provide any value. I missed a connecting flight and thus missed my train. It was inside a 12-hour window so Rail Ninja said there was nothing they could do. Told me to go handle it at the station. I did and ticket was cheaper than the rail ninja who did absolutely nothing for this money.