Reviews of Cedars-Sinai Connect

By: Cedars-Sinai Medical Center

List of user reviews and ratings for Cedars-Sinai Connect

Total ratings

4.80 (Rating count: 4,932)

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Review summary

Pros: Telemedicine is convenient with quick access and capable, compassionate doctors; can be faster and enable quick prescriptions. Cons: App reliability and usability problems; long waits or no-shows; poor follow-up and inter-app coordination; limited in-app messaging and scheduling/cancellation friction; policy constraints can limit testing. Overall, there is value in remote care, but experiences vary due to tech issues, workflow gaps, and inconsistent care coordination; improvements in UI, connectivity, and follow-up processes are needed.

Pros

Telemedicine visits are convenient and time-saving, with quick or same-day access.
Some physicians are highly competent, compassionate, and explain things clearly.
The service can be faster and more accessible than in-person visits (short waits, weekend availability).
In some cases, patients can get prescriptions/medications promptly after the visit.

Cons

Frequent app usability and reliability issues (video cuts out, crashes, not user-friendly, sync problems).
Long or unpredictable wait times and instances of doctors not showing up or connecting to the call.
Poor follow-up and communication (lack of follow-up on test results, rushed or dismissive interactions).
Weak integration with Cedars-Sinai apps and lack of in-app messaging (hard to find follow-up forms, multiple apps needed, difficult cancellation).
Policy or workflow constraints hinder care (doctors cannot order certain tests; inconsistent care across visits).

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User Reviews

Recent rating average: 3.00

All time rating average: 4.80

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0% (24)

Date	Author	Comment
2026-05-06	!!*****	Waited over 30 min doctor didn’t show up
Waited over 30 min doctor didn’t show up
2026-03-07	ke*****	The doctor was great!! Very helpful. Answered all my questions. Orders medication for my problem.
The doctor was great!! Very helpful. Answered all my questions. Orders medication for my problem.
2026-03-06	Fa*****	Based on what the doctor said, looks like the doctors face some limitations and policy restrictions for the web visit. He said he can't order any blood test or mucus cuture or chest X-Ray because of the policy despite my insisting and emphasizing on the serious chance of bacterial infection. Waste of time and money.
Based on what the doctor said, looks like the doctors face some limitations and policy restrictions for the web visit. He said he can't order any blood test or mucus cuture or chest X-Ray because of the policy despite my insisting and emphasizing on the serious chance of bacterial infection. Waste of time and money.