Reviews of 1 Hotels

By: SH Group Operations LLC

List of user reviews and ratings for 1 Hotels

Total ratings

4.80 (Rating count: 1,720)

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Review summary

User reviews are mixed but skew negative. Some praise in-app chat, digital key, and reservation tracking, but most reports center on login failures, slow/unstable performance, and booking/check-in problems that undermine the app’s core functionality.

Pros

In-app chat/text with hotels for planning arrival and requesting services.
Digital room key / phone-as-key enabling easy check-in and access to your room.
Centralized reservation management: book, view, and track stays within the app.
Availability of stay information and property amenities in the app.

Cons

Persistent login/authentication problems: cannot log in, login loops, or endless prompts.
Slow, glitchy, and unreliable performance: app is slow, crashes, and feels out of date.
Reservations and check-in flow often fails: errors when booking, saving guest info, or completing check-in.
Inconsistent reliability across locations/properties: issues reported at multiple hotels.

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User Reviews

Recent rating average: 1.10

All time rating average: 4.80

Upgrade to see all 33 reviews

61% (20)

Date	Author	Comment
2026-05-03	Ti*****	This app is atrocious. It’s basically an electronic brochure and if there’s any functionality it’s impossible to find under the layers of nonsense.
This app is atrocious. It’s basically an electronic brochure and if there’s any functionality it’s impossible to find under the layers of nonsense.
2026-02-23	MK*****	In re: One Hotel Hanalei Bay - the hotel itself is phenomenal, but the 1 Hotels App is basically worthless.
In re: One Hotel Hanalei Bay - the hotel itself is phenomenal, but the 1 Hotels App is basically worthless.
2025-12-17	Wi*****	Can’t even log in the app, takes you in a loop. Super clunky, bad experience.
Can’t even log in the app, takes you in a loop. Super clunky, bad experience.
2025-12-13	De*****	Way better than version 1, which didn’t work. But even this one is glitchy an unusable. Can’t even book a room without freezing. Constant asks to log in again
Way better than version 1, which didn’t work. But even this one is glitchy an unusable. Can’t even book a room without freezing. Constant asks to log in again
2025-12-06	le*****	It’s wild that a brand like 1Hotels has an app this clunky - their unintuitive, buggy UX feels like it’s from 2009. This app is lazy and borderline unusable; clearly hasn’t been QAd. It feels like it was built by a contractor or agency, not an in-house team dedicated to making the experience seamless. This app is not maintained well and does not follow industry-standard best practices for mobile product design. I’m surprised a ‘young’ brand like this has an app that feels like it was built by boomers… or for a downmarket hotel chain. For the prices they charge for rooms, it’s criminal for the app to be this unusable. Crazy priorities for a hotel that encourages use of the app for key experiences as well (look room service, key cards, etc).
It’s wild that a brand like 1Hotels has an app this clunky - their unintuitive, buggy UX feels like it’s from 2009. This app is lazy and borderline unusable; clearly hasn’t been QAd. It feels like it was built by a contractor or agency, not an in-house team dedicated to making the experience seamless. This app is not maintained well and does not follow industry-standard best practices for mobile product design. I’m surprised a ‘young’ brand like this has an app that feels like it was built by boomers… or for a downmarket hotel chain. For the prices they charge for rooms, it’s criminal for the app to be this unusable. Crazy priorities for a hotel that encourages use of the app for key experiences as well (look room service, key cards, etc).
2025-12-04	Dt*****	The app doesn’t let you log in to your account. Awful platform
The app doesn’t let you log in to your account. Awful platform
2025-11-30	Si*****	I filled everything out and clicked the botton and nothing is happening.
I filled everything out and clicked the botton and nothing is happening.
2025-11-28	Ha*****	I’ve typed in my credentials many many times, but it won’t show me anything other than the little progress sign next to log in. Please fix this
I’ve typed in my credentials many many times, but it won’t show me anything other than the little progress sign next to log in. Please fix this
2025-11-26	Ps*****	This app is garbage. It doesn’t work at any of their locations- consistently. I’m currently in Seattle and it doesn’t work at all! You login in- and are sent right back to the login page, where it “spins” for a moment and then…. Nothing. I’ve deleted the app close to a dozen times. Reinstalled. Tried with WiFi, without WiFi, with cellular, without cellular, no VPNs, with blue tooth and without. It’s ABSOLUTE GARBAGE! The execs that approved the launch of this app should let it go, and start over. It’s not worth losing customers to keep an app that isn’t serving your business or the ones who are financially making that business possible.
This app is garbage. It doesn’t work at any of their locations- consistently. I’m currently in Seattle and it doesn’t work at all! You login in- and are sent right back to the login page, where it “spins” for a moment and then…. Nothing. I’ve deleted the app close to a dozen times. Reinstalled. Tried with WiFi, without WiFi, with cellular, without cellular, no VPNs, with blue tooth and without. It’s ABSOLUTE GARBAGE! The execs that approved the launch of this app should let it go, and start over. It’s not worth losing customers to keep an app that isn’t serving your business or the ones who are financially making that business possible.
2025-11-12	Su*****	App won’t let me login
App won’t let me login