1 Hotels

Name: 1 Hotels
Rating: 4.8 (1720 reviews)
Author: SH Group Operations LLC

By: SH Group Operations LLC

Guide your stay at 1 Hotels

Features & Capabilities

The 1 Hotels app extension lets guests manage their stay from a personal device—pre check-in, keyless entry, in-room controls, dining orders, and seamless messaging with the 1 Team, near or far.

From arrival to departure, the extension keeps you connected with concierge recommendations, sustainability content, new locations, offers, and experiences, and makes reservations and stay updates easy to access.

User Growth & Download Statistics

App Communication Task Management

By:

SH Group Operations LLC

Rating:

4.80

(1,720) 11 new ratings

Version:

2.36 Last updated: 2026-06-04

Version code:

886430400

Creation date:

2023-06-14

Compatible devices:

Size:

169.09MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-08

Compare stats and ranking:

Ranking

# 44,807 ▲ 70

Other rankings

#40 in stayfree keyword 16 ▲ 49#54 in hotels keyword 27 ▲ #99 in stay keyword 70 ▲

Other platforms

1 Hotels (v2.34)

14,330 4.80

(159)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

SH Group Operations LLC

Apple Apps Store

https://apps.apple.com/us/app/1-hotels/id6449586513

Website:

https://www.shhotelsandresorts.com/

User Reviews

User reviews are mixed but skew negative. Some praise in-app chat, digital key, and reservation tracking, but most reports center on login failures, slow/unstable performance, and booking/check-in problems that undermine the app’s core functionality.

Pros

In-app chat/text with hotels for planning arrival and requesting services.
Digital room key / phone-as-key enabling easy check-in and access to your room.
Centralized reservation management: book, view, and track stays within the app.
Availability of stay information and property amenities in the app.

Cons

Persistent login/authentication problems: cannot log in, login loops, or endless prompts.
Slow, glitchy, and unreliable performance: app is slow, crashes, and feels out of date.
Reservations and check-in flow often fails: errors when booking, saving guest info, or completing check-in.
Inconsistent reliability across locations/properties: issues reported at multiple hotels.