Features & Capabilities

The 1 Hotels app extension lets guests manage their stay from a personal device—pre check-in, keyless entry, in-room controls, dining orders, and seamless messaging with the 1 Team, near or far.

From arrival to departure, the extension keeps you connected with concierge recommendations, sustainability content, new locations, offers, and experiences, and makes reservations and stay updates easy to access.

User Growth & Download Statistics

By:
SH Group Operations LLC
Rating:
4.80
(1,720)
11 new ratings
Version:
2.36 Last updated: 2026-06-04
Version code:
886430400
Creation date:
2023-06-14
Compatible devices:
Size:
169.09MB
URLs:
Website ,Privacy policy
Full description:
See detailed description
Source:
Apple Apps Store
Data ingested on:
2026-06-08
Compare stats and ranking:

Other platforms

Android
1 Hotels (v2.34)
14,330 4.80 (159)

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.
Developed by:
SH Group Operations LLC
Apple Apps Store
https://apps.apple.com/us/app/1-hotels/id6449586513
Website:
https://www.shhotelsandresorts.com/

User Reviews

User reviews are mixed but skew negative. Some praise in-app chat, digital key, and reservation tracking, but most reports center on login failures, slow/unstable performance, and booking/check-in problems that undermine the app’s core functionality.
Pros
  • In-app chat/text with hotels for planning arrival and requesting services.
  • Digital room key / phone-as-key enabling easy check-in and access to your room.
  • Centralized reservation management: book, view, and track stays within the app.
  • Availability of stay information and property amenities in the app.
Cons
  • Persistent login/authentication problems: cannot log in, login loops, or endless prompts.
  • Slow, glitchy, and unreliable performance: app is slow, crashes, and feels out of date.
  • Reservations and check-in flow often fails: errors when booking, saving guest info, or completing check-in.
  • Inconsistent reliability across locations/properties: issues reported at multiple hotels.
Recent reviews
This app is atrocious. It’s basically an electronic brochure and if there’s any functionality it’s impossible to find under the layers of nonsense.
by Ti*****, 2026-05-03

In re: One Hotel Hanalei Bay - the hotel itself is phenomenal, but the 1 Hotels App is basically worthless.
by MK*****, 2026-02-23

Can’t even log in the app, takes you in a loop. Super clunky, bad experience.
by Wi*****, 2025-12-17
View all user reviews ›

Best 1 Hotels Alternatives

Here are some Apple apps that are similar to 1 Hotels: