Reviews of Heartify Novel

By: Bu Zhi Man Juan(Shanghai) Culture Co.,Ltd App

List of user reviews and ratings for Heartify Novel

Total ratings

4.10 (Rating count: 521)

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Review summary

Heartify Novel is praised for convenient, day-ahead chapter releases and a large library with popular authors, plus an unlimited subscription and a freemium model that lets many chapters be read for free. However, reviewers frequently report serious issues: payment problems (being charged without receiving coins or receipts and delays with refunds), purchases not unlocking content despite confirmations, difficulty earning hearts/coins and high costs to unlock chapters, frequent account/login/library access problems, and slow or unresponsive customer support. Some also note rushed endings in some stories. Overall sentiment is mixed: strong reading value hampered by reliability issues.

Pros

Convenient reading on the go with day-ahead chapter releases.
Large library with popular authors and engaging stories.
Unlimited subscription provides good value for heavy readers.
Earned hearts/coins allow free reading of many chapters.
Pleasant overall reading experience and user-friendly interface.

Cons

Payment issues: charged multiple times or without receiving coins/subscriptions, with no receipts.
Purchases not unlocking content despite confirmations and poor refund/resolution.
Difficult to earn hearts/coins and high costs to unlock chapters.
Frequent account/login/library access problems.
Slow or unresponsive customer support and help with refunds.

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User Reviews

Recent rating average: 2.30

All time rating average: 4.10

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18% (9)

Date	Author	Comment
2026-04-16	Je*****	Title says all
Title says all
2026-03-12	Bo*****	Love the books but wish it didn’t cost so much to read through the chapters.
Love the books but wish it didn’t cost so much to read through the chapters.
2026-01-17	Zi*****	Just started this app. Not much in choices to earn hearts like coins. Sorry but I never buy. So will see if the story is worth the wait.
Just started this app. Not much in choices to earn hearts like coins. Sorry but I never buy. So will see if the story is worth the wait.
2026-01-06	bv*****	I downloaded this app to read and when I attempted to purchase the “heart” currency they use it failed even though I had sufficient funds. Come to find out I was charged FOUR times and never received any of what I was trying to purchase. The app didn’t send a single receipt. Not one email confirmation about the purchases actually going through and now I am struggling to get a refund. All these stories can also be found FOR FREE online.
I downloaded this app to read and when I attempted to purchase the “heart” currency they use it failed even though I had sufficient funds. Come to find out I was charged FOUR times and never received any of what I was trying to purchase. The app didn’t send a single receipt. Not one email confirmation about the purchases actually going through and now I am struggling to get a refund. All these stories can also be found FOR FREE online.
2026-01-04	Nd*****	Very nice
Very nice
2025-12-11	Ab*****	I purchased a subscription and although I have screenshots proving the purchase and a screenshot that says I have a subscription, not one chapter will unlock. I have emailed several times and I have gone to their Facebook and they delete my post when I very politely request them to fix my account. I am now working with PayPal to get a refund. It’s really too bad because it looks like they have great stories but if you purchase a one year subscription, you should get at least a chapter to open up.
I purchased a subscription and although I have screenshots proving the purchase and a screenshot that says I have a subscription, not one chapter will unlock. I have emailed several times and I have gone to their Facebook and they delete my post when I very politely request them to fix my account. I am now working with PayPal to get a refund. It’s really too bad because it looks like they have great stories but if you purchase a one year subscription, you should get at least a chapter to open up.
2025-11-10	Si*****	Charged my account but didn’t deliver my coins
Charged my account but didn’t deliver my coins
2025-11-07	Mi*****	The first purchase I made was fine, I got my coins and was not having any issues. Once my coins ran out I tried to purchase more and got an error message in the app. The transaction went through based on my Apple transaction log but I never got the coins. Then I tried to get the subscription and same thing happened, the app says the transaction failed but my Apple account shows an active subscription and I got a confirmation email for the transaction. I have reached out to Heartify support but based on previous reviews it appears they are not responsive so I guess my next step is disputing it with Apple. There is clearly an issue with the app that is not getting fixed so beware trying to purchase anything.
The first purchase I made was fine, I got my coins and was not having any issues. Once my coins ran out I tried to purchase more and got an error message in the app. The transaction went through based on my Apple transaction log but I never got the coins. Then I tried to get the subscription and same thing happened, the app says the transaction failed but my Apple account shows an active subscription and I got a confirmation email for the transaction. I have reached out to Heartify support but based on previous reviews it appears they are not responsive so I guess my next step is disputing it with Apple. There is clearly an issue with the app that is not getting fixed so beware trying to purchase anything.
2025-11-01	Jd*****	Tried purchasing coins and they took the payment but I never received any coins. I’m having to dispute the purchase through PayPal now because I can’t get a response through email from this bunch!!!!!
Tried purchasing coins and they took the payment but I never received any coins. I’m having to dispute the purchase through PayPal now because I can’t get a response through email from this bunch!!!!!
2025-07-25	ID*****	I enjoy listening to audiobooks; however, this app does not allow me to multitask. There are other audiobook apps that allow you to have the soundtrack running in the background while you do other things like read email. I also wish the chapters were less costly. The narration is not great either.
I enjoy listening to audiobooks; however, this app does not allow me to multitask. There are other audiobook apps that allow you to have the soundtrack running in the background while you do other things like read email. I also wish the chapters were less costly. The narration is not great either.