Reviews of JLab

By: JLab Audio App

List of user reviews and ratings for JLab

Total ratings

2.60 (Rating count: 729)

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Review summary

The JLab app is praised for usable sound customization and gesture controls on some models, but recurring issues dominate: unstable connectivity, misidentification of devices, limited or missing battery indicators, no single-device binding, and generally unreliable UI. These widespread cons outweigh the positives for many users, highlighting a need for improved compatibility, stability, and clearer device support.

Pros

Sound customization and EQ options are available for supported models via the app (e.g., GO Pods ANC, GO pop+).
Custom commands for left and right earbuds via the app are a helpful feature.
For some models the app enhances the experience and is recommended as a companion (e.g., GO pop+).

Cons

Frequent connectivity and pairing failures; the app often won\u2019t connect or shows conflicting indingic statuses (e.g., connecting while already connected).
Inconsistent model support; older or different headphones may be misidentified and block features like EQ access.
Battery level for the earbuds and charging case is not visible in the app.
No single-device binding; multiple devices can connect at once, making it easy to pair with the wrong device.
Overall app reliability/UI issues and reports of poor/slow responses or updates that worsen behavior (e.g., worthless, poor customer support).

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User Reviews

Recent rating average: 2.40

All time rating average: 2.60

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46% (30)

Date	Author	Comment
2026-06-19	V1*****	I got this app because I have an iPhone and i SPECIFICALLY wanted to track them, but that feature is android exclusive, not worth your data trust
I got this app because I have an iPhone and i SPECIFICALLY wanted to track them, but that feature is android exclusive, not worth your data trust
2026-06-14	He*****	I love this app! My earbuds connect super fast without me having to do anything and it is very easy to use! Amazing!
I love this app! My earbuds connect super fast without me having to do anything and it is very easy to use! Amazing!
2026-06-11	s *****	My jlab earbuds won’t connect to the app no matter what I do!
My jlab earbuds won’t connect to the app no matter what I do!
2026-06-07	Vr*****	The connection is trash then it gives you instructions that don’t even work and this app is not worth your time to try to connect
The connection is trash then it gives you instructions that don’t even work and this app is not worth your time to try to connect
2026-06-06	Ad*****	I can’t connect my jlab air pop and it won’t let me access. Equalizer
I can’t connect my jlab air pop and it won’t let me access. Equalizer
2026-06-05	St*****	Did not help me find me fine one of my headphone there is no beep to help me and only wants me to buy a new one and if I moved to much I will slip off
Did not help me find me fine one of my headphone there is no beep to help me and only wants me to buy a new one and if I moved to much I will slip off
2026-05-19	cv*****	Won’t connect, tried multiple times. Absolutely worthless.
Won’t connect, tried multiple times. Absolutely worthless.
2026-05-19	AL*****	This app worked great and finally allowed me to control the volume on my iphone SE. even on the lowest level my phone was too loud for any non-Apple Bluetooth headsets. This app with max sound level adjustment was just what I needed.
This app worked great and finally allowed me to control the volume on my iphone SE. even on the lowest level my phone was too loud for any non-Apple Bluetooth headsets. This app with max sound level adjustment was just what I needed.
2026-05-18	Fe*****	The app works well and so do the earbuds, I really don’t understand why they’re so bad. Like, why expect a 200 dollar product for a much cheaper price? Overall amazing.
The app works well and so do the earbuds, I really don’t understand why they’re so bad. Like, why expect a 200 dollar product for a much cheaper price? Overall amazing.
2026-05-14	Ph*****	Earbuds connect to phone just fine but never connect within the app, always ‘Connection timeout’
Earbuds connect to phone just fine but never connect within the app, always ‘Connection timeout’