Reviews of Medterra

By: Medterra App

List of user reviews and ratings for Medterra

Total ratings

4.80 (Rating count: 1,085)

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Review summary

Overall, reviewers appreciate the Medterra iOS app for its easy flow and general usability, but recurring login issues, limited feature parity with the mobile site, and noisy notifications are the main drawbacks. Some users report stability and a pleasant shopping experience, while others describe bugs. Product quality remains strong, with the app serving mainly as a convenient storefront rather than a feature-rich tool. Fix login, improve parity with the site, and curb notifications to boost satisfaction.

Pros

Smooth, intuitive app flow and easy shopping experience.
Generally stable and works well, with few bugs noted by some reviewers.
Pleasant shopping experience within the app and positive UX feedback.
Some reviewers highlight reliability from an iOS perspective, noting few bugs.

Cons

Login/authentication problems: credentials not working, login errors, and password reset failures.
Limited functionality and weaker feature parity with the mobile site (difficulty managing subscriptions and account details).
Nuisome notifications and ads within the app.
App discounts or promos are unclear or not offered as on the website; shipping/handling expectations may differ.
Inconsistent performance across reviews, with some calling the app buggy.

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User Reviews

Recent rating average: 3.70

All time rating average: 4.80

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13% (5)

Date	Author	Comment
2026-07-31	JU*****	Look at the supplement facts before you subscribe. “Sleep Tight” and “Focus” are sold as different products at $45.99 each, but they’re the same base: 25 mg CBD and 100 mg L-theanine in both. Sleep Tight adds melatonin and herbs. Focus adds 10 mg of caffeine — a fifth of what’s in a single espresso — plus a little guarana. So you’re buying the same core formula twice and paying full price both times. The 25 mg CBD dose is also low. Oral CBD has poor bioavailability, and these are isolate with no fat in the gummy, so very little actually reaches you. A plain tincture gives you far more CBD per dollar. Then there’s cancelling. I changed my mind and requested cancellation 90 minutes after ordering, in writing, through their own chat. Refused — they said the order had reached fulfillment. But the admin screenshot their own agent emailed me showed it as “Unfulfilled,” with no shipping label and no tracking number. Nothing had shipped. When I tried the in-app chat to reach a live agent, the login failed seven times — six email codes and one SMS code, every one returning “An error occurred while processing your action.” Locked out of their own support. Chat reset three times. Phone line had no agents. Twenty minutes waiting in chat, no reply. Decent branding, weak value, and a cancellation process built to run out the clock. Two years ago another reviewer reported the same login failure. On May 19 Medterra replied publicly saying they had completely rebuilt the app with a new login system. Two months later it failed seven times in a row for me.
Look at the supplement facts before you subscribe. “Sleep Tight” and “Focus” are sold as different products at $45.99 each, but they’re the same base: 25 mg CBD and 100 mg L-theanine in both. Sleep Tight adds melatonin and herbs. Focus adds 10 mg of caffeine — a fifth of what’s in a single espresso — plus a little guarana. So you’re buying the same core formula twice and paying full price both times. The 25 mg CBD dose is also low. Oral CBD has poor bioavailability, and these are isolate with no fat in the gummy, so very little actually reaches you. A plain tincture gives you far more CBD per dollar. Then there’s cancelling. I changed my mind and requested cancellation 90 minutes after ordering, in writing, through their own chat. Refused — they said the order had reached fulfillment. But the admin screenshot their own agent emailed me showed it as “Unfulfilled,” with no shipping label and no tracking number. Nothing had shipped. When I tried the in-app chat to reach a live agent, the login failed seven times — six email codes and one SMS code, every one returning “An error occurred while processing your action.” Locked out of their own support. Chat reset three times. Phone line had no agents. Twenty minutes waiting in chat, no reply. Decent branding, weak value, and a cancellation process built to run out the clock. Two years ago another reviewer reported the same login failure. On May 19 Medterra replied publicly saying they had completely rebuilt the app with a new login system. Two months later it failed seven times in a row for me.
2026-03-11	Po*****	The credentials I use to login to my account via Medterra’s website, does not work for their app (iPhone).
The credentials I use to login to my account via Medterra’s website, does not work for their app (iPhone).
2025-05-28	We*****	Love the gummies, app is very buggy and annoying to use.
Love the gummies, app is very buggy and annoying to use.
2025-04-04	He*****	The Sound Asleep gummies do wonders in helping me fall asleep. Definitely recommend them.
The Sound Asleep gummies do wonders in helping me fall asleep. Definitely recommend them.
2025-03-18	Dr*****	I was surprised how well I sleep and how rested I feel when I get up!
I was surprised how well I sleep and how rested I feel when I get up!
2025-01-17	Jo*****	Absolutely no reason for this app to exist. It has less functionality than the mobile site. And it nags you with notifications and ads. If it allowed me to easily manage my subscriptions and account information I might consider keeping it, but it can’t even do that right.
Absolutely no reason for this app to exist. It has less functionality than the mobile site. And it nags you with notifications and ads. If it allowed me to easily manage my subscriptions and account information I might consider keeping it, but it can’t even do that right.
2025-01-10	Te*****	As an iOS developer, I can say I have not found many bugs in this app, which is great. Most importantly, the products are top quality.
As an iOS developer, I can say I have not found many bugs in this app, which is great. Most importantly, the products are top quality.
2024-12-30	Mo*****	Cannot sleep without these gummies
Cannot sleep without these gummies
2024-12-10	FU*****	I absolutely love Medterra. I have tried all the rest. Your is best. I will never buy anything else. Thanks
I absolutely love Medterra. I have tried all the rest. Your is best. I will never buy anything else. Thanks
2024-12-03	JT*****	I finally found a gummy that works! I love my Sound Asleep! I just wish it was a bit more lower priced! I wait for sales!
I finally found a gummy that works! I love my Sound Asleep! I just wish it was a bit more lower priced! I wait for sales!