myCiena

As a Ciena customer, you can use the myCiena mobile app to create, update, and track technical support tickets, equipment requests, and engineer dispatches anytime, anywhere. You can save time by using our tools to help troubleshoot issues. Search our extensive knowledge base, see your performance dashboards, troubleshoot with a live engineer via chat, and much more.

Available features include:

Create and access technical support tickets Create and access equipment requests Create and access engineer dispatches Chat with a live engineer File transfer protocol (FTP) View performance metrics Access your notifications Search our knowledge base Search our technical publications Virtual Assistant