Reviews of SimpleLink VPN

By: SimpleLink Technology App

List of user reviews and ratings for SimpleLink VPN

Total ratings

4.40 (Rating count: 143)

Review summary

Top positives include very fast speeds when connected, good performance in China, ease of use and setup, generally responsive customer service, and solid value for money. The major complaints focus on reliability: frequent connectivity problems, outages, and issues that arise after updates or migrations (subscription or login still showing inactive). Many users also report poor or slow refunds. Overall, users appreciate speed and usability but experience recurring service interruptions and billing/support frustrations that temper the overall value.

Pros

Very fast download/upload speeds when the service is functioning.
Works well in China and is considered one of the few reliable VPN options there.
Easy to use and quick to set up, including on devices like OpenWrt routers.
Customer service is often described as responsive (24/7) in multiple reviews.
Good value for money / affordable pricing.

Cons

Frequent connectivity failures; users report it often won’t connect or stay connected.
Customer support is sometimes slow or unhelpful, with many reports of unresponsiveness and refunds not honored.
Post-update or migration issues; subscriptions vanish or are not recognized after updates.
Refunds denied or money charged without adequate service.
Mixed or inconsistent performance in China; some reviews report it does not work there.

Upgrade to see all 32 reviews

User Reviews

Recent rating average: 1.10

All time rating average: 4.40

Upgrade to see all 32 reviews

44% (14)

Date	Author	Comment
2026-03-26	Ma*****	Lately your app shows connected,but won’t connect.Why don’t you update the software or for that matter provide some information on why it’s like this or even simply responding to repeated messages?Simple is no longer Simple. Now it’s complicated. I’m ready to drop this app for yet another that will likely fail after awhile. Digital service is still trying to be like service in the real world,but still has a long way to go.
Lately your app shows connected,but won’t connect.Why don’t you update the software or for that matter provide some information on why it’s like this or even simply responding to repeated messages?Simple is no longer Simple. Now it’s complicated. I’m ready to drop this app for yet another that will likely fail after awhile. Digital service is still trying to be like service in the real world,but still has a long way to go.
2026-03-25	ch*****	This vpn worked great for about a year and a half and then in the last few weeks has stopped working completely. I’m currently looking for a replacement
This vpn worked great for about a year and a half and then in the last few weeks has stopped working completely. I’m currently looking for a replacement
2026-03-23	ch*****	This app worked well for over a year and I recommend it to many especially in China, but the last few weeks it has stopped working at all. I emailed customer service for help and no one responded. I’ve started looking for another VPN and even though I paid for an entire year, will have to chalk it up to bad luck.
This app worked well for over a year and I recommend it to many especially in China, but the last few weeks it has stopped working at all. I emailed customer service for help and no one responded. I’ve started looking for another VPN and even though I paid for an entire year, will have to chalk it up to bad luck.
2026-03-05	WQ*****	After it updated the system, I can’t use the time. I asked again and again, no body reply me. So bad…
After it updated the system, I can’t use the time. I asked again and again, no body reply me. So bad…
2026-03-03	In*****	They are constantly experiencing issues. They send messages about maintenance and keep changing the configurations all the time. They take your money, provide no service, and won’t respond when you request a refund. Personally, I paid for five months. They changed their system, my ID is no longer available, and my money is gone.
They are constantly experiencing issues. They send messages about maintenance and keep changing the configurations all the time. They take your money, provide no service, and won’t respond when you request a refund. Personally, I paid for five months. They changed their system, my ID is no longer available, and my money is gone.
2026-03-02	xB*****	Used to be good I paid for a year. Stopped working for my laptop and phone. Customer support website is down. No help. No connection. Looks like they closed the app, took the money and ran.
Used to be good I paid for a year. Stopped working for my laptop and phone. Customer support website is down. No help. No connection. Looks like they closed the app, took the money and ran.
2026-02-19	An*****	Have used for years, only getting worse. Hardly connects, really limited connection speed.
Have used for years, only getting worse. Hardly connects, really limited connection speed.
2026-02-12	ac*****	They lost access to servers when migrating data? I paid for 3 months in December and as of 2 weeks ago this app has been dead. It is just saying I don’t have a subscription and it wants more money. Customer service is just ghosting. I would not use this service right now, it was great for the past 4 months, but whatever they did 2 weeks ago has caused major issues.
They lost access to servers when migrating data? I paid for 3 months in December and as of 2 weeks ago this app has been dead. It is just saying I don’t have a subscription and it wants more money. Customer service is just ghosting. I would not use this service right now, it was great for the past 4 months, but whatever they did 2 weeks ago has caused major issues.
2026-02-05	Am*****	I have had this app for over a year now and have a pro plan. It used to be good even though there were some problems with connectivity here and there. But recently it has been terrible and when I try to talk to the customer support they are very rude and not helpful at all.
I have had this app for over a year now and have a pro plan. It used to be good even though there were some problems with connectivity here and there. But recently it has been terrible and when I try to talk to the customer support they are very rude and not helpful at all.
2026-02-05	kk*****	scam my next whole year's money.Even not use for one day.All the proxies are timeout.
scam my next whole year's money.Even not use for one day.All the proxies are timeout.