Reviews of JEA MyWay

By: Exceleron Software App

List of user reviews and ratings for JEA MyWay

Total ratings

1.30 (Rating count: 18)

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User Reviews

Recent rating average: 1.00

All time rating average: 1.30

5 star

100% (6)

Date	Author	Comment
2025-12-30	ma*****	Wtf why can’t I sign into the app with the same login I use for the website and when I try to register on the app I never get a code. So stupid
Wtf why can’t I sign into the app with the same login I use for the website and when I try to register on the app I never get a code. So stupid
2024-10-31	Na*****	You would figure the electrical company that owns this app would make it easier for users to use the service. However, that is not the case I entered my account number and my meter number and it said it was wrong every time, even though I’m looking at the bill right in front of my face. But then when you call the number and ask you to call who in their right mind wants to wait over an hour every day just to talk to somebody about why they can’t connect their account to an app on their phone to make everything easier. Save your time do not download this app. They do not answer your call and your login information is going to be wrong every time even though you put it in correctly.
You would figure the electrical company that owns this app would make it easier for users to use the service. However, that is not the case I entered my account number and my meter number and it said it was wrong every time, even though I’m looking at the bill right in front of my face. But then when you call the number and ask you to call who in their right mind wants to wait over an hour every day just to talk to somebody about why they can’t connect their account to an app on their phone to make everything easier. Save your time do not download this app. They do not answer your call and your login information is going to be wrong every time even though you put it in correctly.
2024-09-02	St*****	Just as anyone else, I cannot sign in the app. I used the same credentials I use online. I figured that by now you would have fix this as everyone else is having the same issue.
Just as anyone else, I cannot sign in the app. I used the same credentials I use online. I figured that by now you would have fix this as everyone else is having the same issue.
2024-08-05	Le*****	You can’t sign in
You can’t sign in
2024-08-01	Da*****	I use the same login credentials as the site and it gives me the invalid email and password message. Seriously, this app has been live for over 4+years and you still haven’t fixed this with all 1 star reviews? Come on. What the debugging process over there? Have GPT write the code for you and fix this garbage or incorporate SSO via Google or Apple.
I use the same login credentials as the site and it gives me the invalid email and password message. Seriously, this app has been live for over 4+years and you still haven’t fixed this with all 1 star reviews? Come on. What the debugging process over there? Have GPT write the code for you and fix this garbage or incorporate SSO via Google or Apple.
2024-07-10	Cu*****	It doesn’t even allow me to login. I’ll stick with the online version.
It doesn’t even allow me to login. I’ll stick with the online version.