Reviews of Blackbird: VIP Dining Rewards

By: Blackbird Labs, Inc App

List of user reviews and ratings for Blackbird: VIP Dining Rewards

Total ratings

4.80 (Rating count: 12,223)

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Review summary

Most reviews are negative, centered on payment and account issues (unsettled or duplicate charges, suspensions, and slow support), app reliability problems (crashes and a clunky checkout), and security concerns over stored payment data. While a few users praise the concept and convenience when it works, these recurring problems dominate the sentiment, with users calling for better reliability, broader restaurant coverage, and safer handling of payment information.

Pros

Overall positive sentiment from some users who love the app.
Noted convenience and smoothness when the app works for mobile use and checkout.
The concept of making dining and paying easier with local restaurant recommendations.

Cons

Frequent payment/billing problems, including unsettled bills, missing receipts, and double charges at or after checkout.
Account access issues such as temporary suspensions, permanent bans, or being locked out, with slow or unresponsive support.
Security concerns around stored payment data, including difficulty removing cards and warnings about credit card exposure.
Reliability and usability problems like frequent crashes, glitches, and a slow or inconsistent checkout flow that frustrates users.
Limited restaurant coverage and weak POS integrations, resulting in poor consistency and fewer participating venues.

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User Reviews

Recent rating average: 3.40

All time rating average: 4.80

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53% (48)

Date	Author	Comment
2026-08-02	Te*****	Amazing , easy to enjoy
Amazing , easy to enjoy
2026-08-01	Ra*****	I love Blackbird! Helps us find new restaurants and develop a stronger bond with those we love.
I love Blackbird! Helps us find new restaurants and develop a stronger bond with those we love.
2026-07-27	ha*****	My bank account got charged rather than the app using my credits that I’d accumulated.
My bank account got charged rather than the app using my credits that I’d accumulated.
2026-07-23	Hu*****	I got referred by a friend hoping to use the loyalty program but I cannot put any credit/debit card in. Disappointing how my friend can put in a card but I can’t.
I got referred by a friend hoping to use the loyalty program but I cannot put any credit/debit card in. Disappointing how my friend can put in a card but I can’t.
2026-07-20	Sh*****	Yet another way to exploit users, particularly hospitality workers, into earning currency that can be re-absorbed, without cause, back into the app, without the promised dining rewards. Users are encouraged to accrue credit (blackbird fly) and use it toward big ticket experiences, and then suspend your account when the bill comes, sticking you with the check and citing 'suspicious activity' which they will refuse to name when following up with contact support. You're giving your financial information to a company that will decide whether or not in the moment you can use it.
Yet another way to exploit users, particularly hospitality workers, into earning currency that can be re-absorbed, without cause, back into the app, without the promised dining rewards. Users are encouraged to accrue credit (blackbird fly) and use it toward big ticket experiences, and then suspend your account when the bill comes, sticking you with the check and citing 'suspicious activity' which they will refuse to name when following up with contact support. You're giving your financial information to a company that will decide whether or not in the moment you can use it.
2026-07-17	Ve*****	Used the app one time and was overcharged
Used the app one time and was overcharged
2026-07-15	12*****	App works fine and I’m getting a lot out of using it but every time I open the app it prompts me to write a review and rate the app. Have rated it, have clicked not now, have done everything to stop prompting me but it still continues. 2/5 for poor user experience EVERY time I open the app.
App works fine and I’m getting a lot out of using it but every time I open the app it prompts me to write a review and rate the app. Have rated it, have clicked not now, have done everything to stop prompting me but it still continues. 2/5 for poor user experience EVERY time I open the app.
2026-07-14	Ma*****	Great value with 10x back on preload. Got my status, a Maybach ride to my reservation and my dining has never been more accessible with all the challenges I use my FLY on!
Great value with 10x back on preload. Got my status, a Maybach ride to my reservation and my dining has never been more accessible with all the challenges I use my FLY on!
2026-07-13	Em*****	It’s lit tysm
It’s lit tysm
2026-07-09	re*****	This is the best app that definitely gives back!
This is the best app that definitely gives back!