Reviews of Blackbird: VIP Dining Rewards

By: Blackbird Labs, Inc

List of user reviews and ratings for Blackbird: VIP Dining Rewards

Total ratings

4.80 (Rating count: 10,314)

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Review summary

Most reviews are negative, centered on payment and account issues (unsettled or duplicate charges, suspensions, and slow support), app reliability problems (crashes and a clunky checkout), and security concerns over stored payment data. While a few users praise the concept and convenience when it works, these recurring problems dominate the sentiment, with users calling for better reliability, broader restaurant coverage, and safer handling of payment information.

Pros

Overall positive sentiment from some users who love the app.
Noted convenience and smoothness when the app works for mobile use and checkout.
The concept of making dining and paying easier with local restaurant recommendations.

Cons

Frequent payment/billing problems, including unsettled bills, missing receipts, and double charges at or after checkout.
Account access issues such as temporary suspensions, permanent bans, or being locked out, with slow or unresponsive support.
Security concerns around stored payment data, including difficulty removing cards and warnings about credit card exposure.
Reliability and usability problems like frequent crashes, glitches, and a slow or inconsistent checkout flow that frustrates users.
Limited restaurant coverage and weak POS integrations, resulting in poor consistency and fewer participating venues.

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User Reviews

Recent rating average: 2.70

All time rating average: 4.80

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57% (39)

Date	Author	Comment
2026-06-07	GM*****	To gain more popularity, this app needs to be less complex and a lot more user friendly. It should not be giving me more grief when I am paying after my meal.
To gain more popularity, this app needs to be less complex and a lot more user friendly. It should not be giving me more grief when I am paying after my meal.
2026-06-05	Sy*****	I joined last year, before the big refactor when there were more than 3 tiers, and I earned Regular status the hard way. Then came the redesign. I work in startup too, so I understood that product overhauls are messy. I accepted being bumped down to Member and kept showing up anyway. What finally broke me: I watched people around me get a challenge where spending $600 earns Regular status through December 2027. Meanwhile the standard path now requires $5,000 in spending or $2,500 loaded. I've completed 11 challenges, made 12 referrals, logged 700+ activities, bought FLY with USDC, and run 2 credit cards through this app consistently in roughly 6 months. If that doesn't make me a loyal user, nothing does. The issue isn't the tier system itself; it's the inconsistency. Newer users get a low-cost shortcut while long-time power users get left behind with no acknowledgment and no path forward. Blackbird used to be my favorite app on my phone, full stop. Beautiful design, genuinely great concept. Now it's off my home screen. Once my balance is drained, the account goes with it. And if someone like me with 12 referrals, 11 challenges, and 700+ activities is walking away, imagine what that means for the people I brought in who never even made it to Regular.
I joined last year, before the big refactor when there were more than 3 tiers, and I earned Regular status the hard way. Then came the redesign. I work in startup too, so I understood that product overhauls are messy. I accepted being bumped down to Member and kept showing up anyway. What finally broke me: I watched people around me get a challenge where spending $600 earns Regular status through December 2027. Meanwhile the standard path now requires $5,000 in spending or $2,500 loaded. I've completed 11 challenges, made 12 referrals, logged 700+ activities, bought FLY with USDC, and run 2 credit cards through this app consistently in roughly 6 months. If that doesn't make me a loyal user, nothing does. The issue isn't the tier system itself; it's the inconsistency. Newer users get a low-cost shortcut while long-time power users get left behind with no acknowledgment and no path forward. Blackbird used to be my favorite app on my phone, full stop. Beautiful design, genuinely great concept. Now it's off my home screen. Once my balance is drained, the account goes with it. And if someone like me with 12 referrals, 11 challenges, and 700+ activities is walking away, imagine what that means for the people I brought in who never even made it to Regular.
2026-06-02	ae*****	Verification code from text, never works. Cannot sign up any other way.
Verification code from text, never works. Cannot sign up any other way.
2026-06-01	Na*****	Have used this all over LA & have slowly gotten all my friends to use it. The perks, the rewards, everything is 10/10. Hope this stays around for awhile cause it’s shown me spots I’ve never heard of and gotten me discounts I didn’t know were possible!
Have used this all over LA & have slowly gotten all my friends to use it. The perks, the rewards, everything is 10/10. Hope this stays around for awhile cause it’s shown me spots I’ve never heard of and gotten me discounts I didn’t know were possible!
2026-05-30	Ca*****	They put a hold on my account to request personal information, and once I shared with them, they haven’t responded after about 10 emails now trying to check in. Now I’m concerned that this is a scam to steal personal information.
They put a hold on my account to request personal information, and once I shared with them, they haven’t responded after about 10 emails now trying to check in. Now I’m concerned that this is a scam to steal personal information.
2026-05-28	Ta*****	They get restaurants to offer discounts if you sign up for this app, but after you sign up, the restaurants do not offer the discount.
They get restaurants to offer discounts if you sign up for this app, but after you sign up, the restaurants do not offer the discount.
2026-05-27	Jo*****	The only way to $FLY.
The only way to $FLY.
2026-05-26	Ch*****	I deposited USDC on May 18th which never showed up in my account. After several emails back and forth with Blackbird they still have not resolved this.
I deposited USDC on May 18th which never showed up in my account. After several emails back and forth with Blackbird they still have not resolved this.
2026-05-26	si*****	The app in the world!
The app in the world!
2026-05-25	rr*****	If you live in NYC or frequent the area, it makes sense to have a blackbird account. It is the best thing to happen to the city!
If you live in NYC or frequent the area, it makes sense to have a blackbird account. It is the best thing to happen to the city!